suprememarketing

January 19, 2022

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Share the Love on #SupremeDay

This Friday, January 21, please take less than 5 minutes to share on social media what you love about Supreme. We would love for EVERYONE to participate. A short video, photo, sentence or two—it can be quick and simple—and please include #SupremeDay. By using the hashtags #SupremeDay and #SupremeLending, this campaign will be great for recruiting and building awareness of the benefits of working at Supreme. If you search for #SupremeDay on your social media platforms, you will be able to see your team members’ posts. Watch Chief Strategy Officer Mills Landon’s video now!

You received a calendar appointment this week to serve as a reminder. This invite has answers to several FAQs about Supreme Day. Please follow the listed Do’s and Don’ts in creating your posts.

NOW Incentive

With Supreme Day on 1/21, if you are the 21st person to respond to the Supreme NOW email with the code word JANUARY21, you will receive a Supreme Lending jacket or sweatshirt. Email SupremeNOW@SupremeLending.com now!

Industry Recognition and President’s Club

The Marketing Team is currently submitting our Loan Officers’ 2021 production numbers on their behalf, as Scotsman Guide and other leading industry publications prefer bulk, certified submissions. No action is required on the part of the producer.

Our 2021 President’s Club will be announced soon! The Marketing Team will send a customized social media post to each qualifier to promote their achievement.

2022 Compliance Training Will Be Assigned in April

This year’s required compliance training courses will be assigned in April 2022 via Docebo. Be on the lookout for more information in the coming months.

In the meantime, log in to your Docebo account using the single sign-on (SAML SSO) to view the updated Training Calendar for currently scheduled training sessions. If you have any questions or need assistance, contact Training@SupremeLending.com. 

Invite Your Facebook Friends to Like Your Business Page

Did you know that you can invite your personal Facebook friends to ‘LIKE’ your business page? It’s a great way to increase your followers and raise awareness. Follow these quick and easy steps:

  1. On your Facebook Business Page, select the three dots […] for more options.
  2. From the drop down, select Invite Friends.

  1. From there, you can select which of your personal Facebook friends you’d like to invite.
  2. Click Send Invites.

Meet Mary Midgett, Credit Administrator
  • History with Supreme: My first job with Supreme Lending was Sr. Underwriter, and I’ve been with the company since February 2017.
  • Hometown: Cross Plains, Tennessee, just north of Nashville.
  • Favorite vacation destination: Florida
  • Special interests or hobbies: Reading, crafting, and watching football.
  • Favorite TV show: Yellowstone
  • Favorite holiday: Thanksgiving, because my daughter was actually born on Thanksgiving.

January 12, 2022

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Supreme Day in January?

Next Friday, Supreme will commemorate our official “date formed” in the NMLS—January 21—via social media. This fun, informal celebration is meant to build awareness of the benefits of working at Supreme for recruiting and unify our team in sharing what we love about Supreme. Consider this an additional day to revel Supreme, in addition to our anniversary which is celebrated in June. We can’t wait to see your short-and-simple social media posts and videos—like this one from Branch Manager Candice McNaught—on Friday, January 21. #SupremeDay

Martin Luther King, Jr. Holiday Notice

On Monday, January 17, Supreme Lending will not be observing Martin Luther King, Jr. (MLK) Day as a corporate holiday and will remain open. However, it is a federal holiday and banks will not be operating. It will not be considered a business day in the rescission period for refinances.

The Lock Desk will be open on MLK Day and will issue a rate sheet. Since banks will not be operating on MLK Day, the Wire Desk will be unable to process wires on this day and will resume normal functions on Tuesday, January 18.

See the Closing Bulletin for full details, including updated rescission dates and the Closing Disclosure Calendar, by clicking here.

Hybrid eClosing Pilot Update

We’re excited to announce that Supreme has partnered with Snapdocs to launch hybrid eClosing capabilities. This will provide our customers an enhanced digital closing experience and increase efficiencies. We’re launching a pilot on Friday, January 14, to test the technology and plan to roll out this solution companywide in phases throughout 2022.

How Does Snapdocs Work?

  • Gives borrowers the ability to review and eSign closing documents in advance of their closing appointments.
  • Sends and receives closing documents to and from settlement in a central location.
  • Allows for a single place to communicate with the loan team, borrower, and settlement. 

Be on the lookout for more information, training, and resources as we implement this new solution.

Supreme Connect Reminders: BBQ and Health & Wellness Virtual Meetups
Supreme-Connect-Logo

If you’re interested in participating in these groups, sign up here.

Food & Drink:
The Basics of Barbecuing

Leader: Noah Zimmerman, Recruiting Manager

When: Thursday, January 13,
4–4:30 p.m. Central Time (with manager’s approval)
Join Zoom

Our first Supreme Connect virtual interest group kicks off tomorrow, Thursday, January 13, with Noah Zimmerman, Recruiting Manager and grilling enthusiast. See details above and a Zoom link to join.

Health & Wellness: Metabolic Rate and Caloric Intake

Leader: Dan Howard, Manager of Business Analytics and Reporting

When: Tuesday, January 18,
4–4:30 p.m. Central Time (with manager’s approval)
Join Zoom

On Tuesday, January 18, join the first Health & Wellness session led by Dan Howard, Manager of Business Analytics and Reporting. A fitness fanatic, Dan will cover the science behind resting metabolic rates and budgeting caloric inflows (what we eat) vs. outflows (what we burn). No matter your level of fitness or what your health goals may be, this 30-minute interactive session will provide great insights for the New Year.

FAQs About 1098 Mortgage Interest Statements

1098 Mortgage Interest Statements are tax documents used to report the amount of mortgage interest paid by the borrower and may help them take advantage of some home tax deductions. Here’s what to know about Supreme’s 2021 1098 Mortgage Interest Statements:

  • All statements to borrowers will be mailed no later than Monday, January 31, 2022.
  • To be eligible to receive a statement from Supreme Lending, borrowers must have paid $600 or more to Supreme in 2021 in any combination of interest, points, and mortgage insurance.
  • Reportable points are only eligible for purchase primary residence transactions.
    • Refinancing, second home, and investment property are not eligible.
  • IRS reporting is limited to a single borrower’s name and social security number.
    • If there are multiple borrowers on a loan, only the purchase primary borrower’s information will be reported.
    • Multiple borrowers will need to properly allocate their contributions of the reported items they paid if filing individually. Supreme doesn’t issue a 1098 for each borrower.
Share Supreme’s Success in 2021

Available this week in Ignite is a ready-made, compliance-approved social media post to share Supreme’s total number of loans closed (53,686) and volume funded ($15,969,864,404). Use this post to thank customers, business partners, and vendors for their support.

Visit Ignite
Auto Pilot Program Can Now Post to Instagram on Your Behalf
We can now post to Instagram as part of our automated social media Auto Pilot program, where we share three posts a week to participating Loan Officers’ social pages for a flat monthly fee of $100.
 
If you’re currently participating in Auto Pilot and would like to include your Instagram account, you will need to connect your Instagram to your approved Facebook business page so that we can successfully post to both platforms for you. Please note: This is a step our team cannot do for you. You will need to connect the pages yourself.
 
If you have questions or are interested in signing up with Auto Pilot, contact Marketing@SupremeLending.com.

How to Update Your Time Zone in Docebo

In Docebo, our digital training platform, you can now edit your local time zone if you’re not in Central Time. Doing so will seamlessly update all course schedules to your preferred time zone. Follow these quick and easy steps:

  1. Select the User Menu in the top left corner.
  2. Next to your email address, select the pencil icon to edit your Profile.
  3. Select Preferences on the lefthand side.
  4. Then, click the drop down menu under Time Zone to update it.
  5. Save Changes.

If you have any general training questions or need support, email Training@SupremeLending.com. For Docebo-related questions or feedback, email DoceboSupport@SupremeLending.com.

Meet Charla Black, National Production Services Processing Manager.
  • Hometown: El Paso, TX  
  • History with Supreme: I worked at Supreme Lending’s branch in Huntsville, Alabama, for three years and joined the National Production Services team in 2014.  
  • What Charla likes most about Supreme: Teamship! Our team members are always ready to jump in and help.  
  • Charla’s process for turning a bad day into a good one: Remembering how much I enjoy the people I work with.  
  • Favorite TV show: Great British Baking Show 
  • Favorite book: Lonesome Dove by Larry McMurtry 
  • Fact most people don’t know about Charla: I’ve lived in El Paso, Texas; Heidelberg and Wurzburg, Germany; Hampton, Virginia; Atlanta, Georgia; and Huntsville, Alabama.

January 5, 2022

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Celebrating Supreme Day on January 21!

On Friday, January 21, our company will be celebrating Supreme Day via social media to commemorate our official “date formed” in the NMLS. On this day (Friday, January 21), we’re encouraging ALL employees to create posts for their personal and/or business social media profiles to share what they love about Supreme Lending. By everyone using the hashtags #SupremeDay and #SupremeLending, this campaign will be great for recruiting and building awareness of the benefits of working at Supreme. As an example, watch Staci Pearson’s short-and-simple “Why I Love Supreme” video.

Join Our Virtual Supreme Connect Group on BBQ Next Week!

Whether you are a grill master or not, you won’t want to miss Recruiting Manager Noah Zimmerman’s discussion on the Basics of Barbequing on Thursday, January 13. Sign up here to let us know if you’re interested in participating. This 30-minute session will be held via Zoom at 4 p.m. Central Time (with manager’s approval). Hope to see you there!

Supreme-Connect-Logo
Topic: The Basics of Barbequing  
Leader: Noah Zimmerman, Recruiting Manager
When: Thursday, January 13 | 4 p.m. Central Time
 
 
Meeting ID: 934 0886 9493
Passcode: 236385
One tap mobile
+13462487799,,93408869493# US (Houston)
+16699006833,,93408869493# US (San Jose)

FYI

Erika Creach, one of our Condo Desk Specialists who many of you have worked with in the past, recently became extremely sick and nearly lost her life. A GoFundMe page has been set up by The Petrillo Team to help Erika and her family on her road to recovery. If you’re interested in donating, here is a link to the page.

The following articles are specifically for Loan Officers and Production Leaders.

It’s Scotsman Guide Time!

The Marketing Team is currently submitting our company’s AND our Loan Officers’ 2021 production numbers on your behalf to Scotsman Guide and other leading industry publications for recognition.

Last year, Supreme ranked #20 in Scotsman Guide’s Top Mortgage Lenders list for overall volume and #15 for retail volume. Additionally, 188 Supreme Loan Officers and Branch Managers were recognized as Top Originators in the country.

Scotsman Guide’s 2022 Top Originators list will be announced in the publication’s April issue, and the Top Mortgage Lenders will be featured in the June issue.

How to Share Your Google Business Reviews to Facebook and/or Twitter

Positive Google business reviews not only enhance your online reputation and Search Engine Optimization (SEO), they also give prospects looking up your business a glimpse at why they should work with you! Maximize your Google reviews by sharing a link to them on your social media business pages by following these quick and easy steps:

  1. Find your Google Business Listing on Google Maps.
  2. View your reviews and under the one that you would like to share, select the Share button.
  3. A pop-up will appear that allows you to either copy the link to manually post to your social media business pages or you can automatically share it to your Facebook or Twitter accounts by selecting the icons below.

If you’d like to request a custom social media graphic displaying an online review or customer testimonial, contact Marketing@SupremeLending.com.  

December 29, 2021

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Supreme Will Be Closed New Year’s Eve With Limited Business Functions

In observance of the New Year holiday, Supreme Lending’s offices will be closed to the public on Friday, December 31, 2021. However, the Wire Desk will be open for limited business functions and the Lock Desk will be open. As a reminder, all locks must be valid through the disbursement date. Please be sure to request any necessary extensions to accommodate the rescission period as well as the lock expiration date.

Click here for the Bulletin with full details, including rescission dates and the closing disclosure calendar.

January’s Supreme Connect Groups: BBQ and the Science Behind Wellness
Our first two Supreme Connect groups will begin in January! Recruiting Manager Noah Zimmerman will lead our Food & Drink group on the mouth-watering topic of BBQ, and Business Analytics and Reporting Manager Dan Howard will take our Health & Wellness group through resting metabolic rates and budgeting caloric inflows (what we eat) versus outflows (what we burn). Sign up here to let us know if you’re interested in participating in one or both sessions. Watch for more information on specific dates and times.
BBQ-800

Our Supreme Connect groups will be held once a month (either on a Tuesday or Thursday) via Zoom and will be 30 minutes in length. Group members can feel free to attend sessions that interest them.

Request a Year-End Marketing Review

As 2021 is coming to a close, it’s a great time to evaluate marketing strategies for the new year.

Supreme’s Marketing Team is currently reaching out to branches to provide a year-end review assessing their 2021 marketing activities, goals, and performance. Backed with data and analytics, we can present a high-level overview of campaign effectiveness and identify areas of improvement to help with preparing and strategizing for 2022 marketing planning. To request a year-end marketing review, please email Marketing@SupremeLending.com.

Supreme-Lending-Hero-Image

2022 Training Calendar Live in Docebo

This is a friendly reminder that Supreme’s Training Calendar is now available in Docebo (Learning.SupremeLending.com). Once logged in to your Docebo account, you can access the calendar from the Training Dashboard and easily click on the courses you’d like to enroll in.

If you have any general training questions or need support, email Training@SupremeLending.com. For Docebo-related questions or feedback, email DoceboSupport@SupremeLending.com.

This Month’s Tip: DocuSign Users at Risk!

Be on the lookout for cyberattacks that include fake DocuSign email messages. Attackers send fraudulent emails with a link to an authentic-looking (but fake) DocuSign login. Once attackers have your credentials, they could try to access other accounts or collect sensitive information.

Click here for the Bulletin with full details, including email examples and tips.

If you have any questions, contact Mark.Nagiel@SupremeLending.com.

December 22, 2021

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Reminder: Offices Closed With Limited Business Functions

In observance of Christmas, Supreme will be closed to the public tomorrow, Thursday, December 23, and Friday, December 24. Limited business functions will be available tomorrow for a limited number of loans to close and fund, and the Lock Desk will be open. No business functions will be available on December 24. Click here to view the Christmas Closing Bulletin for full details, including the Rescission Dates and Closing Disclosure Calendar. Enjoy your holiday!

New Marketing Materials to Promote the 2022 FHA Loan Limits

Higher FHA loan limits go into effect January 1, 2022. Share the exciting news with your prospective and current customers, business partners, and social media networks. In Ignite, by the end of the day, you’ll find branded compliance-approved marketing materials, including individual and co-branded flyers and a social media post. An email blast will also available in our CRMs.

Visit Ignite

2021 Holiday Contest Winners Revealed

Last week we held festive Holiday Contests in our Corporate Office and virtually via Zoom. Team members went all out and celebrated in Supreme style! Thank you to everyone who participated in making this event a memorable and fun one. CONGRATULATIONS to this year’s contest winners pictured below:

Best Decorated Area

1st Place – Reception

Reception Area

2nd Place – Edgar Canzino

Edgar's Area

3rd Place – Rob Joy

Rob Joy's Area

Best Gingerbread House

1st – Valerie Kuhl

2nd – Morelia Lovati

3rd – Dan Howard

Ugliest Holiday Sweater

1st – Hayley Berstein

2nd – Michelle Cantu

December 15, 2021

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Supreme Lending Will Be Closed for the Holidays; Limited Business Functions

Supreme will observe Christmas as a Corporate holiday and will be closed to the public Thursday, December 23, and Friday, December 24. Limited business functions will be available on December 23 to allow a limited number of loans to close and fund, and the Lock Desk will be open. No business functions will be available on December 24. Click here to view the Christmas Closing Bulletin for full details, including the Rescission Dates and Closing Disclosure Calendar.

Supreme will also be closed Friday, December 31, in observance of the New Year holiday. On this day, the Wire Desk will be open for limited business and the Lock Desk will be open. Reminder: All locks must be valid through the disbursement date. Click here to view the New Year Closing Bulletin for full details.

LAST Reminder: Compliance Training Due Friday

This Friday, December 17, is the FINAL deadline for ALL Supreme employees to complete the required compliance training via Docebo. Unfortunately, there will be NO additional extensions in 2021. After the deadline, the courses will no longer be available. Log in to your Docebo account using the single sign-on option to view your training dashboard and complete the required courses.

Check Out the New Training Calendar in Docebo

A new Training Calendar has been published in Docebo that shows all current instructor-led classes scheduled. This calendar will continue to be updated as new courses arise.

Follow these steps to access the calendar:

Once logged in to Docebo, click the drop-down menu on the top left and select Training Dashboard.

From here you’ll be able to see the Training Calendar displaying the courses being offered. You can simply click on a specific class that interests you and register for it.

If you have any general training questions or need support, please email Training@SupremeLending.com. For Docebo-related questions or feedback, please email DoceboSupport@SupremeLending.com.

Project Review Office Update: PUD Processing Update

Due to a high number of condo submissions, the Project Review Office is no longer processing documents for attached PUDs. For these requests, PUD documents (appraisal, title, and master policy insurance certificate) need to be submitted to the project submission portal (ProjectSubmissionPortal.SupremeLending.com). Please note that attached PUDs will still need to be reviewed by our team for underwriting. Please contact ProjectReviewOffice@SupremeLending.com with any questions.

Jami Matteson Promoted to Team Lead

Congratulations to Jami Matteson (Brunson) on her promotion to Condo Review Specialist Team Lead. Jami has been with Supreme Lending since August 2014. She has excelled in underwriting/loan balancing to ensure the department SLA goals are met; peer-to-peer training; and performing additional tasks such as conducting condo training classes for real estate agents, Loan Officers, and branches and curing post-purchase conditions and escalations. Jami’s duties also include managing the day-to-day operations of the Project Document Processing Team.

Thank You for Helping Make the Holidays Brighter for Families in Need

On Monday, December 13, a few members of the Supreme Team had the special opportunity to brighten the holiday season of 26 single-mother families in need in the Dallas area. An annual tradition, we partnered with Arms of Hope to host a fun-filled, festive event, where we delivered hundreds of gifts donated by our team members to fulfill Christmas wish lists. A huge thank you to all who helped create this magical memory for the families and our team.

Join Us for Holiday Contests—No Matter Where You Are!

Tomorrow, Thursday, December 16, we’ll be hosting our Supreme holiday contests, including Best Decorated Area (Corporate Office only), Ugliest Holiday Sweaters, and Best Gingerbread Houses. Judging will begin at 2 p.m. for decorations. At 2:30 p.m., join us in the 4th floor breakroom or virtually for the Gingerbread House and Ugly Sweater competitions. See the full agenda below. If you’re in the Corporate office, come enjoy cookies, Bundt cakes, and a hot chocolate bar! Remote team members can join via Zoom by clicking here.

Foodies and Wellness Gurus Needed to Co-Lead Interest Groups

We’re excited to be launching our Supreme Connect program in January! There is still time to sign-up if you’re interested in co-leading interest groups for food & drink lovers and health & wellness tips. Click below to register! To learn more, contact Sharon.Lembo@SupremeLending.com.

Sign Up to Lead

Join Socially Supreme

Socially Supreme is our private Facebook group where all Supreme team members can share fun engaging posts, see updates from around the office, and stay connected. Right now, team members are sharing photos of their festive décor for the holidays, and we want to see yours, too! Click below to request to join and/or see the latest posts.

Go to Socially Supreme
Share Supreme-Branded Holiday Social Media Posts

Wish your customers, business partners, and vendors on social media a SUPREME holiday season with branded, ready-to-share posts. There are several options available on Ignite. Contact Marketing@SupremeLending.com with any questions.

Click on the image below to visit Ignite and see what’s available!

Launch of Rethink MyAMC Website

MyAMC is excited to launch its new website, Rethink.MyAMC.com, to keep the Supreme Team up to date on all new enhancements and improvement efforts underway as MyAMC “rethinks” its appraisal service delivery model.

December 8, 2021

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Underwriting and Closing Manager Company Event

On Wednesday, December 15 and Thursday, December 16, Supreme’s Underwriting and Closing Managers will be attending an annual Operations Leadership Summit in Dallas. They will be available in case of any urgent issues and will provide contact details on their autoreply email and voicemail for their designated back-up coverage and additional support.

Calling All Food & Drink and Health & Wellness Enthusiasts!

We need people with a love for food and drink or a know-how for health and wellness to co-lead interest groups on each topic through our Supreme Connect program, launching in January. Enjoy food from all around the world? Have favorite family recipes to share? Know how to pair the perfect wine? Have tips and tricks for improving health in the New Year? Please consider sharing your passion and talents with our team! Click below to sign up today!

Sign Up to Lead

To learn more, contact Sharon.Lembo@SupremeLending.com.

Join Us for Holiday Contests

On Thursday, December 16, Supreme will host festive holiday contests, including Best Decorated Area (Corporate Office only), Ugliest Holiday Sweaters, and Best Gingerbread Houses. Judging will be held in the 4th floor breakroom as well as virtually via Zoom at 2 p.m. Central time. If you would like to participate in one or all of the contests, please email Concierge@SupremeLending.com by Wednesday, December 15.

FINAL Reminder: Best Mortgage Companies Employee Survey

Supreme Lending is excited to be a nominee of National Mortgage News 2022 Best Mortgage Companies to Work For. As part of the selection process, a random sample of 400 Supreme employees received an online employee survey from Surveys@BestCompaniesGroup.com. Please don’t forward your survey invitation as each unique survey link can only be completed once.

If you received a survey, please take 10-15 minutes to complete it by this Friday, December 10, which is the FINAL deadline. We’re still short of the 40% participation rate to be eligible!

How to Manage Your Team’s Training on Docebo

In Docebo, Managers can easily review and track their team members’ training information and progress. The Training Team created a short video and job aid for Managers outlining the steps and features to manage your team’s training using the platform, including where to find a summary of any expired certifications or overdue courses, user reports, performance statistics, learning plans, and more.

FINAL Extension for Compliance Training

The deadline for ALL Supreme employees to complete the required compliance training via Docebo is Friday, December 17. This is the FINAL deadline, and there will be NO additional extensions in 2021. Log in to your Docebo account using the single sign-on option to view your training dashboard and complete the required courses.

This Week’s Training Sessions

Here’s an overview of upcoming training sessions. Follow the links below to register for a session on Docebo and select your desired date and time. Please note all sessions are scheduled in Central time.

Appraisal Ordering
December 9 and 15

Processing
December 9

Originating in Encompass
December 9 and 16

Processing Lunch & Learn
December 9

eFolder Training
December 2, 7, 14, 21, and 28

If you have any general training questions or need support, please email Training@SupremeLending.com. For Docebo-related questions or feedback, please email DoceboSupport@SupremeLending.com.

Now Hiring: Corporate Driver

We’re looking to hire a Corporate Driver for our Supreme Sprinter Van to transport prospects to and from the airport, the Corporate Office, and other local destinations. This individual will be key in making a positive first impression of Supreme! This will be a permanent, part-time role based in Dallas, and the individual must be available on-call.

If any of our Supreme family knows someone polished with a spotless driving record and available to be on-call, please send them our way! Send all inquiries or questions to Stephen Knebel at Stephen.Knebel@SupremeLending.com.

Looking for Supreme-Branded Holiday Marketing Materials?

Turn to Ignite for a festive assortment of Supreme-branded social posts, email blasts, and digital artwork to wish your customers, business partners, and vendors Happy Holidays and Happy New Year from Supreme Lending. There are several designs and messages to choose from. Digital artwork for Christmas cards and postcards is also available. Contact Marketing@SupremeLending.com with any questions or for custom requests.

NMP Magazine Names Supreme a 2021 Best Military Lender

Supreme was recognized among the 2021 Best Military Lenders, which was announced in NMP Magazine’s November issue. Thank you to each of our Supreme team members for helping our military personnel, Veterans, and their families across the country finance a place to call home. Here are links to view our Corporate Facebook and LinkedIn posts where you can like, comment, and share the news.

Additionally, Supreme Loan Officer James Coleman, who serves the military community in Pensacola, Florida, was named to NMP’s 2021 Best Military Loan Originators list. In 2020, James produced the highest VA loan volume for the company with $20.9 million and 77 VA units.

December 1, 2021

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Christmas Party Corporate Office Closure

On Wednesday, December 8, the Corporate Office will be closing at 2:30 p.m. CT for our 2021 Christmas Party. Planning to attend? Signed waivers are required and must be sent to Concierge@SupremeLending.com by Friday, December 3. Please note: Transportation will not be provided to the event, and this is an employee-only event.

New 2022 FHA Loan Limits Announced Today

HUD released next year’s FHA loan limits, which go into effect for loans assigned on or after January 1, 2022. Click here to see the new low cost area and high cost area limits.

2022 Conventional Loan Limits Available Now

Supreme is now locking loans under the new increased 2022 Conventional loan limits announced yesterday by the FHFA. Click here to see the new standard and high balance limits. Click here for a complete list by county.

Portfolio C Guideline Update: Documentation Standards

Supreme updated its Portfolio C guidelines and is now accepting credit documentation, asset statements, and income documentation dated within 120 days of note date. Click here for more details.

Desktop Underwriter® (DU) Update This Weekend

On the weekend of December 4, Fannie Mae will implement an update to DU Version 11.0 affecting RefiNow, credit score messages, rent history, and updates to align with the Selling Guide. Click here to read the release notes. Please note: This release is to inform you of Fannie Mae’s update; the processes necessary for implementation of these features by Supreme Lending are being reviewed.

FINAL Extension for Compliance Training

The deadline for ALL Supreme employees to complete the required compliance training has been extended to Friday, December 17. This is the FINAL deadline, and there will be NO additional extensions in 2021. Log in to your Docebo account using the single sign-on option to view your training dashboard and complete the required courses. 

December Training Sessions

Here’s an overview of this month’s training sessions. Follow the links below to register for a session on Docebo and select your desired date and time. Please note all sessions are scheduled in Central Time.

New Hire Orientation
Every Monday at 1 p.m. and Wednesday at 10 a.m.

Appraisal Ordering Training
December 9, 15, and 22

Loan Officer Training (4-day sessions)
December 7-10, 12-12:45 p.m.

Originating in Encompass Training
December 2, 9, 16, 22, and 29

eFolder Training
December 2, 7, 14, 21, and 28

Income Calculator Training
December 16

Lunch & Learn: Risk
December 7 at 11 a.m. and 2 p.m.

Processing Training
December 9

Lunch & Learn: Processing (4-day sessions)
December 13-16, 12:30-1 p.m.

If you have any general training questions or need support, please email Training@SupremeLending.com. For Docebo-related questions or feedback, please email DoceboSupport@SupremeLending.com.

December Holiday Contests

On Thursday, December 16, Supreme will have contests for Best Decorated Area (Corporate Office only), Ugliest Holiday Sweaters, and Best Gingerbread Houses. If you would like to participate in one or all of the contests, please email Concierge@SupremeLending.com. Join us in-office or via Zoom to celebrate the holiday festivities.

Looking for Food & Drink and Health & Wellness Enthusiasts!

We’re seeking people with a love for food and drink or a know-how for health and wellness to co-lead interest groups on each topic through our Supreme Connect program, launching in January. Enjoy food from all around the world? Have favorite family recipes to share? Know how to pair the perfect wine? Have tips and tricks for improving health in the New Year? Please consider sharing your passion and talents with our team! Contact Sharon.Lembo@SupremeLending.com to learn more.

December Hope Health Newsletter

Click here for this month’s health wellness tips, including nutrition tips, relaxation techniques, metal health awareness, and more.

Reminder: Best Mortgage Companies Survey

Supreme Lending is excited to be a nominee for the 2022 Best Mortgage Companies to Work For program by National Mortgage News and Best Companies Group. As part of the selection process, Best Companies Group selected a random sample of 400 Supreme team members—including Branch and Corporate employees—to complete an online survey via email from Surveys@BestCompaniesGroup.com.

If you received a survey, please take 10-15 minutes to complete it by Friday, December 10, 2021. Please don’t forward your survey invitation as each unique survey link can only be completed once. Automatic reminders will be sent on December 1, December 6, and December 10.

We must have at least 40% participation to be eligible.

New on RobChrisman.com Today

What is the number one thing new Supreme Loan Officers say sets us apart? We answer the phone! We highlight our culture of service and support in our post on today’s daily blog for industry influencer Rob Chrisman. 

Infosecurity

Tip of the Month: How to Identify and Avoid Package Delivery Phishing Scams

It’s once again the time of the year when shoppers begin ordering gifts for holiday celebrations. COVID-19 has only increased the need for online shopping, but beware! Delivery phishing scams become more prevalent throughout the holiday season.

Many delivery scams can start with a text message or an email about a package delivery to your address. These messages often include a “tracking link” that you are urged to click in order to update your delivery or payment preferences. You may also receive a voicemail message with a call-back number, or even a “missed delivery” tag on your door with a number to call.

While these messages often look or sound legitimate, you should never click a link, open an attachment, or call back a number from an unexpected delivery notice. Contact the delivery service or seller directly using a verified number or website.

Here are some additional warning signs of package delivery scams:

  • Unexpected requests for money in return for delivery of a package, often with a sense of urgency
  • Requests for additional personal and/or financial information
  • Links to misspelled or slightly altered website addresses, such as “fedx.com” or “fed-ex.com”
  • Spelling and grammatical errors or excessive use of capitalization and exclamation points
  • Lack of the padlock symbol and HTTPS in a URL

Scammers are often very clever and will go to great lengths to deceive you. Be suspicious of any unexpected package delivery notices and report them to your security team.

If you have any questions regarding this tip, please contact Information Security via Mark.Nagiel@SupremeLending.com. Thanks for participating in the Information Security effort!

November 24, 2021

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Supreme is closed for Thanksgiving Day

Supreme Lending will observe Thanksgiving Day as a Corporate holiday and will be closed. The Wire Desk will be unable to process wires on this day. Reminder: All locks must be valid through the disbursement date and be sure to request any necessary extensions to accommodate the rescission period as well as the lock expiration date. Click here to see a Rescission Dates and a Closing Disclosure Calendar.

Expansion to FHA and VA Credit Policy

Supreme Lending is expanding our FHA & VA credit policy to remove overlays in the 580-619 FICO range. Click here for a grid showing Qualifying Ratios, Types of Financing, and Underwriting Method.

Disaster Declaration: Northern California

FEMA has announced a formal declaration DR-4610 due to wildfires in Northern California. The affected counties are Lassen, Nevada, Placer, and Plumas.  Click here for more information.

Non-Conforming K

Effective with locks taken on or after Thursday, November 18, 2021, LLPAs (value only) are changing. Click here for a comparison of current vs new LLPAs.

Program Finder Update: Eligible Programs Search Results

Program Finder has been updated with two new features to assist Loan Officers in selecting eligible loan programs: Eligible and Ineligible Tabs and Search Common Programs.

Eligible and Ineligible Tabs
To unclutter the view of the search results, only eligible loan programs will be returned on the Eligible tab. Select the Ineligible tab to view ineligible returned programs based on the search criteria and corresponding guideline violations. Click here for a screen shot.

Search Common Programs
By selecting the new “Search Common Programs” option, multiple loan programs can be searched while still allowing the speed of choosing only one specific product. This option will return results for only the most widely used products and will sort the results into the Eligible and Ineligible tabs. To search all products, including the less common, please choose the “Search All Products” button. Click here for screen shots.

OSHA Vaccine Update

A federal court order has halted the OSHA Vaccination & Testing Mandate for employers with 100 employees or more. OSHA has announced it will suspend activities for the mandate pending future developments with litigation. Employers are not required to adopt a Vaccination Policy unless there is a new federal court order. Supreme Lending will continue to monitor all developments and will make no changes at this time.

Infosecurity

Tip of the Month

The holidays are always an exciting time full of on-line shopping, charity activities and package deliveries. The Cyber-criminal community uses this joyous time to take advantage of us, sometimes by way of one of the following methods:

Package Delivery Notifications

The Holidays are perfect time for hackers to distribute “fake” UPS/FedEx/USPS delivery notifications through e-mail. Be vigilant, don’t click on any attachment or link in an e-mail message notifying you of a package delivery. Legitimate notifications will have a clearly displayed tracking number and will not require you to click on an attachment or link to get delivery status. Best method is to simply type in the tracking number directly on the official delivery service website.

E-Greetings

Be careful when it comes to e-greetings, even if they come from contacts you know. Cyber-criminals use this method hoping we open the e-greeting so that malware can be delivered to a computer. This method is used by hackers to collect contact lists or use our e-mail accounts to launch secondary attacks.

SMiShing (“SMS Phishing”)

SMiShing is a way for hackers to collect personal information or download malware to a mobile device through use of SMS. Be aware of any text message asking for personal information, pin numbers and so on. Treat each text like every e-mail message you receive – always with caution.

Fake Receipts and Invoices

With all the holiday online shopping activities, the volume of invoices, order confirmations and receipts will inevitably increase. Usually targeting our e-mail inboxes, hackers will send attachments and links hoping to get a click or two. This is another method cyber-criminals take advantage of us during the festive season. Never click on un-expected links or open attachments without scrutinizing the sender address and subject reference.

Here are some additional tips to reduce your chances of being lured by hackers:

  • Don’t download attachments from unknown sources
  • Never share your login ID or password
  • Always question wire transfer requests received in an e-mail message
  • Look for poor grammar or spelling in the e-mail message
  • Look at the sender address… If the e-mail looks like it’s from an official source such as a banking institution, the sender address will never be from Gmail, Hotmail, or other un-related source.
  • When in doubt, simply notify the IT Service Desk!

If you have any questions regarding this tip, please contact Information Security via Mark.Nagiel@SupremeLending.com.

Due to feedback received, a decision was made to combine the Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) courses into one course that is more relevant to Supreme Lending. This new course provides a 15-minute tutorial and the option to proceed directly to the exam for associates with an established proficiency of BSA-AML requirements. A new Fair Lending course is still in development. If you previously completed these old courses in Docebo, you do not need to complete the new versions. Click here to access Docebo. Remember to log in via the SAML SSO button using your Supreme Lending credentials.
Signed waivers are required to attend Supreme’s Christmas Party on Dec. 8
Please sign and return the Andretti’s waiver to Concierge@SupremeLending.com, or drop it by the Concierge Department on the 1st floor, by Friday, December 3.
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