February 9, 2022

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Big Win for Loan Officers: Statement Marketing Messaging
Effective February 8, all monthly mortgage statements for loans that Supreme Lending services now include the contact information of the Loan Officer who originated the loan. Displaying this information every month keeps the Loan Officer top of mind with past customers when they are evaluating their current mortgage and considering their future home financing needs. If the Loan Officer is no longer with Supreme, the statement shows contact information for the Branch or our National Production Services Team, if the Branch is no longer part of Supreme.
Loan Officers: Share Why Supreme Is a 5-Star Lender

For its annual 5-Star Lenders report, MPA Magazine is inviting loan originators only to share their feedback about mortgage lenders by submitting a quick survey. Responses will help shape the 5-Star Lenders report, which recognizes top-performing mortgage companies in the country. Supreme’s participation in these types of surveys helps with recruiting efforts and brand recognition. The 5-Star Lenders will be announced in MPA’s May 2022 issue.

Please take a moment to complete the survey linked below and share why Supreme is a 5-Star Lender. The deadline is Friday, February 18.

Take the Survey

Promote the Medical Doctor Loan

We’ve created new marketing materials to help promote Supreme’s recently announced Medical Doctor Loan (Portfolio D – Dr. Loan). A flyer is now available in Ignite that outlines the program highlights and eligible professions. Follow the link below to view, customize, and download the flyer.

View Flyer
2022-02-04 Medical Professional Loan Program FINAL

A social media post announcing the program will be available in Ignite soon and is scheduled to be posted on behalf of our Auto-Pilot users next week. If you have any questions, please contact Marketing@SupremeLending.com.  

 Check Out the New Branded Pocket Folders Available Now in Ignite

We’ve given our Supreme pocket folders a facelift! There are two new designs that include refreshed branding and the standard two pockets with business card placeholders on each side. With these ready-to-order pocket folders, you can package items such as custom marketing pieces, co-branded materials, and loan documents in Supreme style.

View in Ignite

Join Our Next Health & Wellness Supreme Connect
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If you’re interested in participating in this group, sign up here.

Join us Tuesday, February 22, at 4 p.m. CST for our next Supreme Connect Health & Wellness group. Digital Marketing Manager Renee Biddle will lead a discussion on how to set up your day for success—from goal setting to time management to work-life balance and staying active. We hope to see you there!

Health & Wellness:
How to Set Up Your Day for Success

Leader: Renee Biddle, Digital Marketing Manager

When: Tuesday, February 22
4–4:30 p.m. CST (with manager’s approval)
Join Zoom

President’s Day Holiday Notice

On Monday, February 21, Supreme Lending will not be observing President’s Day as a corporate holiday and will remain open. However, because it’s a federal holiday and banks will not be operating, President’s Day cannot be included as a business day in the rescission period for refinances or when calculating loan estimate and closing disclosure requirements.

On this day, the Lock Desk will be open and will issue a rate sheet, but the Wire Desk will be unable to process wires, resuming normal functions on Tuesday, February 22.

See the Closing Bulletin for full details, including updated rescission dates and the Closing Disclosure Calendar, by clicking here.

Meet Megan Mullins, Sr. Pricing Analyst
  • History With Supreme: I was hired to the Lock Desk in December 2020.
  • Favorite Thing About Supreme: The people I work with!
  • Hometown: Rockwall, Texas
  • A Fun Fact Most People Don’t Know: I played soccer for 10 years.
  • Favorite Vacation Destination: Colorado
  • Special Interests and Hobbies: I enjoy listening to podcasts and working out.
  • Favorite TV Show: Criminal Minds
  • Favorite Book: It Ends With Us by Colleen Hoover

February 2, 2022

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Help Supreme Lending Become an Inc. Magazine Best Workplace

Supreme Lending is excited to be a nominee for the 2022 Inc. Best Workplaces program. This annual competition is held to honor companies across the country that are dedicated to creating a fun, challenging, and rewarding workplace. Even though several of us have been working from home because of COVID, we’ve remained a strong unit, and we are proud of the culture we are maintaining for our team members.

A part of the selection includes anonymously surveying our employees. Wednesday, February 2, you’ll receive an email from Quantum Workplace (BestPlaces@QuantumWorkplace.com) that includes instructions and a unique link to complete the employee opinion survey. We’re asking that you please take a moment to provide your feedback about working at Supreme.

Here are a few things to keep in mind:

  1. Please answer honestly and take your time (it shouldn’t take longer than about 10 minutes to complete)!
  2. This is a confidential survey conducted by an outside firm, so your identity is completely secure and will not be released.
  3. At the end, there is a section for optional written comments. Please note that Supreme will be able to view these comments, so if you wish to remain anonymous, please don’t provide any details here that would identify you.
  4. Don’t forward the survey email. Each person has a unique survey link to prevent multiple responses.
  5. Surveys must be completed by Friday, February 18!
  6. If you don’t receive your email by tomorrow, check your junk mailbox to see if it landed there. If you accidentally delete the email, automated reminders will be sent.
February Is American Heart Month

Learn how sleep impacts heart health in February’s health and wellness newsletter available here. You’ll also find suggestions for tasty warm Winter food (including a recipe!) and a tip about identifying iron deficiency.

 

This Month’s Tip: Tax-Related Phishing

Tax season is upon us, bringing a perennial threat: tax-related phishing attacks. These attacks are particularly dangerous because they tend to target sensitive information that can give cybercriminals direct access to an individual’s or an organization’s money. Tax-related phishing emails often impersonate government tax agencies or organizations that assist with tax preparation and filing.

Here’s an example:

What to watch for: 

Does the sender’s email address fully match what you would expect? Are there any prompts to click a link or download an attachment?

Learn more about spotting tax-related phishing emails and tips to staying cybersafe in this month’s Bulletin available here.

If you have any questions, contact Mark.Nagiel@SupremeLending.com.

Homebot National Training to Land More Real Estate Agent Deals

Homebot is a client-for-life portal that automatically engages Loan Officers’ past clients, buyers, and leads every month by providing personalized, actionable home financing insights.

Join us Thursday, February 10, at 1:30 p.m. CST for a National Training Webinar with Homebot to learn more about the platform and how it can boost your marketing efforts to:

  • Generate purchase and referral business.
  • Proactively nurture your leads with prospecting tools.
  • Secure more real estate agent relationships.
  • Leverage the power of video content with the Video Manager.
  • Expand your digital brand.
Register

If you have any questions, please contact Marketing@SupremeLending.com.

Reminder: Join Us for the Special Pet-Themed Supreme Connect Group
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If you’re interested in participating in this group, sign up here.

It’s going to be a paw-ty! Gather your furry friends and join us for the next Supreme Connect virtual interest group on Tuesday, February 8, at 4 p.m. CST. This special pet-themed Food & Drink session will be hosted by the Concierge Team. Showcase your pet(s), see friendly faces, learn favorite pet treat recipes, and simply have fun connecting with your colleagues. We hope to see you there!

Food & Drink:
Pet Edition

Hosts: The Concierge Team

When: Tuesday, February 8
4–4:30 p.m. Central Time (with manager’s approval)
Join Zoom

January 26, 2022

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eFolder Enhancements Coming Soon

We’re implementing exciting new enhancements to the Encompass eFolder beginning in mid-February to improve efficiencies. Here’s information about eFolder 2.0: 

  • eFolder documents will no longer be referred to as “Buckets,” but will be called “Placeholders.”  
  • Updated placeholder names will provide more clarity and increase efficiency for the loan process. 
  • Changes will be rolled out in phases beginning mid-February.  

If you have questions about the upcoming eFolder changes or need assistance, please contact BranchSupport@SupremeLending.com. 

See the Latest Episode of the Ask the Guru Podcast

In the latest Ask the Guru, Products Development Manager Rob Joy covers a variety of frequently asked questions received at the Products Desk. Watch and listen as Rob shares valuable answers and insights on several topics, including increased LLPAs for second homes, the Supreme Dream program’s down payment assistance, custom loan terms, Jumbo loans, and more.

If you have questions about products, specific loan programs, guidelines, etc., please email Products@SupremeLending.com. The Products Team is ready to help!

As a reminder, the Marketing Team proactively contacts Loan Officers to ask for participation in the Ask the Guru podcast. If you’re interested in joining in an upcoming episode, please email Marketing@SupremeLending.com. 

Supreme Connect: Join Us for February’s Pet-Themed Virtual Meetup
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If you’re interested in participating in this group, sign up here.

You AND your furry friends are invited to the next Supreme Connect interest group on Tuesday, February 8. This special pet-themed Food & Drink session will be hosted by the Concierge Team! Virtually introduce your pet(s) to the group, learn favorite pet treat recipes, and simply have fun connecting with your colleagues. We hope to see you there!

Food & Drink:
Pet Edition

Hosts: The Concierge Team

When: Tuesday, February 8
4–4:30 p.m. Central Time (with manager’s approval)
Join Zoom

NEW Training for Microsoft Outlook Tips and Tricks

Do you want to be the most efficient emailer in your department? Starting Tuesday, February 8, we are introducing a training for Microsoft Outlook! This 30-minute session will give you all the tips, tricks, and tools to make your experience with Outlook efficient on a daily basis. View the classes and register on the Training Calendar via Docebo.

eLearning Courses Recently Released and Coming Soon

Check out the new eLearning training courses now available in Docebo and see what’s coming soon.

Recently Released:

  • Brokered Loans
  • Blend
  • Simple Nexus

Coming Soon:

  • Compensafe
  • MyReports
  • eFolder
  • Repair Escrow
  • Renovations
  • And much more!
Supreme Swag Store Update

We’re getting a lot of questions about available inventory in our Swag Store, and so we want to clear up some of these inquiries in NOW.

Presently, we have a limited inventory of some apparel items. That doesn’t necessarily mean that a product is completely unavailable; we just might not have it in a certain size. Our suppliers have discontinued a couple styles, but because we still have some inventory, they are still for sale on Ignite. Our vendors are also experiencing supply chain issues, so it is taking longer to restock items. If you are looking for a particular size or item, please reach out to Marketing@SupremeLending.com with details of your request, and we can research the product for you.

The good news is, we are restocking our store with a selection of more up-to-date apparel and popular requests like branded lip balm, items for babies and small children, and closing gifts. We will also be running a clearance sale to offload older items and make room for new. We expect the store to be restocked and the sale to begin within the next month. Watch for more info!

Preview of New Apparel Coming Soon

DRI DUCK Women’s Riley Packable Jacket (Wheat)

Independent Trading Co. Unisex Heathered Full-Zip Hooded Sweatshirt (Black)

Rabbit Skins Terry Cloth Hooded Towel with Ears (Navy)

Please reach out to Marketing@SupremeLending.com about the Swag Store or any other marketing questions.

Supreme Day Recap

Thanks to our SUPREME employees, our first-ever #SupremeDay on Friday, January 21, was a huge success! Nearly 100 videos, as well as more than 550 reactions and comments, were shared across Facebook, LinkedIn, and Instagram about why we love working for Supreme. We want to thank you for helping us “blow up the internet” with Supreme love!

Search the hashtag #SupremeDay on social media to view the posts and, if you haven’t already, join our Socially Supreme private Facebook group.

Meet Stacey Harper, Branch Support Specialist
  • History with Supreme: Internal Auditor Joni Fojtik, Internal hired me in January 2013, and I served as a QC Auditor until January 2017. Then I transferred to Branch Support where I have been ever since.
  • Favorite Thing About Supreme: My task and the team I do it with.
  • A Fun Fact Most People Don’t Know: I was valedictorian of my high school’s graduating class (of two)! It was a very small private Christian school.
  • Favorite Vacation Destination: Disney! East or west coast, it doesn’t matter.
  • Favorite TV Show: 30 Rock or The X-Files
  • Favorite Book:  Watchers by Dean Koontz

January 19, 2022

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Share the Love on #SupremeDay

This Friday, January 21, please take less than 5 minutes to share on social media what you love about Supreme. We would love for EVERYONE to participate. A short video, photo, sentence or two—it can be quick and simple—and please include #SupremeDay. By using the hashtags #SupremeDay and #SupremeLending, this campaign will be great for recruiting and building awareness of the benefits of working at Supreme. If you search for #SupremeDay on your social media platforms, you will be able to see your team members’ posts. Watch Chief Strategy Officer Mills Landon’s video now!

You received a calendar appointment this week to serve as a reminder. This invite has answers to several FAQs about Supreme Day. Please follow the listed Do’s and Don’ts in creating your posts.

NOW Incentive

With Supreme Day on 1/21, if you are the 21st person to respond to the Supreme NOW email with the code word JANUARY21, you will receive a Supreme Lending jacket or sweatshirt. Email SupremeNOW@SupremeLending.com now!

Industry Recognition and President’s Club

The Marketing Team is currently submitting our Loan Officers’ 2021 production numbers on their behalf, as Scotsman Guide and other leading industry publications prefer bulk, certified submissions. No action is required on the part of the producer.

Our 2021 President’s Club will be announced soon! The Marketing Team will send a customized social media post to each qualifier to promote their achievement.

2022 Compliance Training Will Be Assigned in April

This year’s required compliance training courses will be assigned in April 2022 via Docebo. Be on the lookout for more information in the coming months.

In the meantime, log in to your Docebo account using the single sign-on (SAML SSO) to view the updated Training Calendar for currently scheduled training sessions. If you have any questions or need assistance, contact Training@SupremeLending.com. 

Invite Your Facebook Friends to Like Your Business Page

Did you know that you can invite your personal Facebook friends to ‘LIKE’ your business page? It’s a great way to increase your followers and raise awareness. Follow these quick and easy steps:

  1. On your Facebook Business Page, select the three dots […] for more options.
  2. From the drop down, select Invite Friends.

  1. From there, you can select which of your personal Facebook friends you’d like to invite.
  2. Click Send Invites.

Meet Mary Midgett, Credit Administrator
  • History with Supreme: My first job with Supreme Lending was Sr. Underwriter, and I’ve been with the company since February 2017.
  • Hometown: Cross Plains, Tennessee, just north of Nashville.
  • Favorite vacation destination: Florida
  • Special interests or hobbies: Reading, crafting, and watching football.
  • Favorite TV show: Yellowstone
  • Favorite holiday: Thanksgiving, because my daughter was actually born on Thanksgiving.

January 12, 2022

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Supreme Day in January?

Next Friday, Supreme will commemorate our official “date formed” in the NMLS—January 21—via social media. This fun, informal celebration is meant to build awareness of the benefits of working at Supreme for recruiting and unify our team in sharing what we love about Supreme. Consider this an additional day to revel Supreme, in addition to our anniversary which is celebrated in June. We can’t wait to see your short-and-simple social media posts and videos—like this one from Branch Manager Candice McNaught—on Friday, January 21. #SupremeDay

Martin Luther King, Jr. Holiday Notice

On Monday, January 17, Supreme Lending will not be observing Martin Luther King, Jr. (MLK) Day as a corporate holiday and will remain open. However, it is a federal holiday and banks will not be operating. It will not be considered a business day in the rescission period for refinances.

The Lock Desk will be open on MLK Day and will issue a rate sheet. Since banks will not be operating on MLK Day, the Wire Desk will be unable to process wires on this day and will resume normal functions on Tuesday, January 18.

See the Closing Bulletin for full details, including updated rescission dates and the Closing Disclosure Calendar, by clicking here.

Hybrid eClosing Pilot Update

We’re excited to announce that Supreme has partnered with Snapdocs to launch hybrid eClosing capabilities. This will provide our customers an enhanced digital closing experience and increase efficiencies. We’re launching a pilot on Friday, January 14, to test the technology and plan to roll out this solution companywide in phases throughout 2022.

How Does Snapdocs Work?

  • Gives borrowers the ability to review and eSign closing documents in advance of their closing appointments.
  • Sends and receives closing documents to and from settlement in a central location.
  • Allows for a single place to communicate with the loan team, borrower, and settlement. 

Be on the lookout for more information, training, and resources as we implement this new solution.

Supreme Connect Reminders: BBQ and Health & Wellness Virtual Meetups
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If you’re interested in participating in these groups, sign up here.

Food & Drink:
The Basics of Barbecuing

Leader: Noah Zimmerman, Recruiting Manager

When: Thursday, January 13,
4–4:30 p.m. Central Time (with manager’s approval)
Join Zoom

Our first Supreme Connect virtual interest group kicks off tomorrow, Thursday, January 13, with Noah Zimmerman, Recruiting Manager and grilling enthusiast. See details above and a Zoom link to join.

Health & Wellness: Metabolic Rate and Caloric Intake

Leader: Dan Howard, Manager of Business Analytics and Reporting

When: Tuesday, January 18,
4–4:30 p.m. Central Time (with manager’s approval)
Join Zoom

On Tuesday, January 18, join the first Health & Wellness session led by Dan Howard, Manager of Business Analytics and Reporting. A fitness fanatic, Dan will cover the science behind resting metabolic rates and budgeting caloric inflows (what we eat) vs. outflows (what we burn). No matter your level of fitness or what your health goals may be, this 30-minute interactive session will provide great insights for the New Year.

FAQs About 1098 Mortgage Interest Statements

1098 Mortgage Interest Statements are tax documents used to report the amount of mortgage interest paid by the borrower and may help them take advantage of some home tax deductions. Here’s what to know about Supreme’s 2021 1098 Mortgage Interest Statements:

  • All statements to borrowers will be mailed no later than Monday, January 31, 2022.
  • To be eligible to receive a statement from Supreme Lending, borrowers must have paid $600 or more to Supreme in 2021 in any combination of interest, points, and mortgage insurance.
  • Reportable points are only eligible for purchase primary residence transactions.
    • Refinancing, second home, and investment property are not eligible.
  • IRS reporting is limited to a single borrower’s name and social security number.
    • If there are multiple borrowers on a loan, only the purchase primary borrower’s information will be reported.
    • Multiple borrowers will need to properly allocate their contributions of the reported items they paid if filing individually. Supreme doesn’t issue a 1098 for each borrower.
Share Supreme’s Success in 2021

Available this week in Ignite is a ready-made, compliance-approved social media post to share Supreme’s total number of loans closed (53,686) and volume funded ($15,969,864,404). Use this post to thank customers, business partners, and vendors for their support.

Visit Ignite
Auto Pilot Program Can Now Post to Instagram on Your Behalf
We can now post to Instagram as part of our automated social media Auto Pilot program, where we share three posts a week to participating Loan Officers’ social pages for a flat monthly fee of $100.
 
If you’re currently participating in Auto Pilot and would like to include your Instagram account, you will need to connect your Instagram to your approved Facebook business page so that we can successfully post to both platforms for you. Please note: This is a step our team cannot do for you. You will need to connect the pages yourself.
 
If you have questions or are interested in signing up with Auto Pilot, contact Marketing@SupremeLending.com.

How to Update Your Time Zone in Docebo

In Docebo, our digital training platform, you can now edit your local time zone if you’re not in Central Time. Doing so will seamlessly update all course schedules to your preferred time zone. Follow these quick and easy steps:

  1. Select the User Menu in the top left corner.
  2. Next to your email address, select the pencil icon to edit your Profile.
  3. Select Preferences on the lefthand side.
  4. Then, click the drop down menu under Time Zone to update it.
  5. Save Changes.

If you have any general training questions or need support, email Training@SupremeLending.com. For Docebo-related questions or feedback, email DoceboSupport@SupremeLending.com.

Meet Charla Black, National Production Services Processing Manager.
  • Hometown: El Paso, TX  
  • History with Supreme: I worked at Supreme Lending’s branch in Huntsville, Alabama, for three years and joined the National Production Services team in 2014.  
  • What Charla likes most about Supreme: Teamship! Our team members are always ready to jump in and help.  
  • Charla’s process for turning a bad day into a good one: Remembering how much I enjoy the people I work with.  
  • Favorite TV show: Great British Baking Show 
  • Favorite book: Lonesome Dove by Larry McMurtry 
  • Fact most people don’t know about Charla: I’ve lived in El Paso, Texas; Heidelberg and Wurzburg, Germany; Hampton, Virginia; Atlanta, Georgia; and Huntsville, Alabama.

January 5, 2022

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Celebrating Supreme Day on January 21!

On Friday, January 21, our company will be celebrating Supreme Day via social media to commemorate our official “date formed” in the NMLS. On this day (Friday, January 21), we’re encouraging ALL employees to create posts for their personal and/or business social media profiles to share what they love about Supreme Lending. By everyone using the hashtags #SupremeDay and #SupremeLending, this campaign will be great for recruiting and building awareness of the benefits of working at Supreme. As an example, watch Staci Pearson’s short-and-simple “Why I Love Supreme” video.

Join Our Virtual Supreme Connect Group on BBQ Next Week!

Whether you are a grill master or not, you won’t want to miss Recruiting Manager Noah Zimmerman’s discussion on the Basics of Barbequing on Thursday, January 13. Sign up here to let us know if you’re interested in participating. This 30-minute session will be held via Zoom at 4 p.m. Central Time (with manager’s approval). Hope to see you there!

Supreme-Connect-Logo
Topic: The Basics of Barbequing  
Leader: Noah Zimmerman, Recruiting Manager
When: Thursday, January 13 | 4 p.m. Central Time
 
 
Meeting ID: 934 0886 9493
Passcode: 236385
One tap mobile
+13462487799,,93408869493# US (Houston)
+16699006833,,93408869493# US (San Jose)

FYI

Erika Creach, one of our Condo Desk Specialists who many of you have worked with in the past, recently became extremely sick and nearly lost her life. A GoFundMe page has been set up by The Petrillo Team to help Erika and her family on her road to recovery. If you’re interested in donating, here is a link to the page.

The following articles are specifically for Loan Officers and Production Leaders.

It’s Scotsman Guide Time!

The Marketing Team is currently submitting our company’s AND our Loan Officers’ 2021 production numbers on your behalf to Scotsman Guide and other leading industry publications for recognition.

Last year, Supreme ranked #20 in Scotsman Guide’s Top Mortgage Lenders list for overall volume and #15 for retail volume. Additionally, 188 Supreme Loan Officers and Branch Managers were recognized as Top Originators in the country.

Scotsman Guide’s 2022 Top Originators list will be announced in the publication’s April issue, and the Top Mortgage Lenders will be featured in the June issue.

How to Share Your Google Business Reviews to Facebook and/or Twitter

Positive Google business reviews not only enhance your online reputation and Search Engine Optimization (SEO), they also give prospects looking up your business a glimpse at why they should work with you! Maximize your Google reviews by sharing a link to them on your social media business pages by following these quick and easy steps:

  1. Find your Google Business Listing on Google Maps.
  2. View your reviews and under the one that you would like to share, select the Share button.
  3. A pop-up will appear that allows you to either copy the link to manually post to your social media business pages or you can automatically share it to your Facebook or Twitter accounts by selecting the icons below.

If you’d like to request a custom social media graphic displaying an online review or customer testimonial, contact Marketing@SupremeLending.com.  

December 29, 2021

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Supreme Will Be Closed New Year’s Eve With Limited Business Functions

In observance of the New Year holiday, Supreme Lending’s offices will be closed to the public on Friday, December 31, 2021. However, the Wire Desk will be open for limited business functions and the Lock Desk will be open. As a reminder, all locks must be valid through the disbursement date. Please be sure to request any necessary extensions to accommodate the rescission period as well as the lock expiration date.

Click here for the Bulletin with full details, including rescission dates and the closing disclosure calendar.

January’s Supreme Connect Groups: BBQ and the Science Behind Wellness
Our first two Supreme Connect groups will begin in January! Recruiting Manager Noah Zimmerman will lead our Food & Drink group on the mouth-watering topic of BBQ, and Business Analytics and Reporting Manager Dan Howard will take our Health & Wellness group through resting metabolic rates and budgeting caloric inflows (what we eat) versus outflows (what we burn). Sign up here to let us know if you’re interested in participating in one or both sessions. Watch for more information on specific dates and times.
BBQ-800

Our Supreme Connect groups will be held once a month (either on a Tuesday or Thursday) via Zoom and will be 30 minutes in length. Group members can feel free to attend sessions that interest them.

Request a Year-End Marketing Review

As 2021 is coming to a close, it’s a great time to evaluate marketing strategies for the new year.

Supreme’s Marketing Team is currently reaching out to branches to provide a year-end review assessing their 2021 marketing activities, goals, and performance. Backed with data and analytics, we can present a high-level overview of campaign effectiveness and identify areas of improvement to help with preparing and strategizing for 2022 marketing planning. To request a year-end marketing review, please email Marketing@SupremeLending.com.

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2022 Training Calendar Live in Docebo

This is a friendly reminder that Supreme’s Training Calendar is now available in Docebo (Learning.SupremeLending.com). Once logged in to your Docebo account, you can access the calendar from the Training Dashboard and easily click on the courses you’d like to enroll in.

If you have any general training questions or need support, email Training@SupremeLending.com. For Docebo-related questions or feedback, email DoceboSupport@SupremeLending.com.

This Month’s Tip: DocuSign Users at Risk!

Be on the lookout for cyberattacks that include fake DocuSign email messages. Attackers send fraudulent emails with a link to an authentic-looking (but fake) DocuSign login. Once attackers have your credentials, they could try to access other accounts or collect sensitive information.

Click here for the Bulletin with full details, including email examples and tips.

If you have any questions, contact Mark.Nagiel@SupremeLending.com.

December 22, 2021

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Reminder: Offices Closed With Limited Business Functions

In observance of Christmas, Supreme will be closed to the public tomorrow, Thursday, December 23, and Friday, December 24. Limited business functions will be available tomorrow for a limited number of loans to close and fund, and the Lock Desk will be open. No business functions will be available on December 24. Click here to view the Christmas Closing Bulletin for full details, including the Rescission Dates and Closing Disclosure Calendar. Enjoy your holiday!

New Marketing Materials to Promote the 2022 FHA Loan Limits

Higher FHA loan limits go into effect January 1, 2022. Share the exciting news with your prospective and current customers, business partners, and social media networks. In Ignite, by the end of the day, you’ll find branded compliance-approved marketing materials, including individual and co-branded flyers and a social media post. An email blast will also available in our CRMs.

Visit Ignite

2021 Holiday Contest Winners Revealed

Last week we held festive Holiday Contests in our Corporate Office and virtually via Zoom. Team members went all out and celebrated in Supreme style! Thank you to everyone who participated in making this event a memorable and fun one. CONGRATULATIONS to this year’s contest winners pictured below:

Best Decorated Area

1st Place – Reception

Reception Area

2nd Place – Edgar Canzino

Edgar's Area

3rd Place – Rob Joy

Rob Joy's Area

Best Gingerbread House

1st – Valerie Kuhl

2nd – Morelia Lovati

3rd – Dan Howard

Ugliest Holiday Sweater

1st – Hayley Berstein

2nd – Michelle Cantu

December 15, 2021

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Supreme Lending Will Be Closed for the Holidays; Limited Business Functions

Supreme will observe Christmas as a Corporate holiday and will be closed to the public Thursday, December 23, and Friday, December 24. Limited business functions will be available on December 23 to allow a limited number of loans to close and fund, and the Lock Desk will be open. No business functions will be available on December 24. Click here to view the Christmas Closing Bulletin for full details, including the Rescission Dates and Closing Disclosure Calendar.

Supreme will also be closed Friday, December 31, in observance of the New Year holiday. On this day, the Wire Desk will be open for limited business and the Lock Desk will be open. Reminder: All locks must be valid through the disbursement date. Click here to view the New Year Closing Bulletin for full details.

LAST Reminder: Compliance Training Due Friday

This Friday, December 17, is the FINAL deadline for ALL Supreme employees to complete the required compliance training via Docebo. Unfortunately, there will be NO additional extensions in 2021. After the deadline, the courses will no longer be available. Log in to your Docebo account using the single sign-on option to view your training dashboard and complete the required courses.

Check Out the New Training Calendar in Docebo

A new Training Calendar has been published in Docebo that shows all current instructor-led classes scheduled. This calendar will continue to be updated as new courses arise.

Follow these steps to access the calendar:

Once logged in to Docebo, click the drop-down menu on the top left and select Training Dashboard.

From here you’ll be able to see the Training Calendar displaying the courses being offered. You can simply click on a specific class that interests you and register for it.

If you have any general training questions or need support, please email Training@SupremeLending.com. For Docebo-related questions or feedback, please email DoceboSupport@SupremeLending.com.

Project Review Office Update: PUD Processing Update

Due to a high number of condo submissions, the Project Review Office is no longer processing documents for attached PUDs. For these requests, PUD documents (appraisal, title, and master policy insurance certificate) need to be submitted to the project submission portal (ProjectSubmissionPortal.SupremeLending.com). Please note that attached PUDs will still need to be reviewed by our team for underwriting. Please contact ProjectReviewOffice@SupremeLending.com with any questions.

Jami Matteson Promoted to Team Lead

Congratulations to Jami Matteson (Brunson) on her promotion to Condo Review Specialist Team Lead. Jami has been with Supreme Lending since August 2014. She has excelled in underwriting/loan balancing to ensure the department SLA goals are met; peer-to-peer training; and performing additional tasks such as conducting condo training classes for real estate agents, Loan Officers, and branches and curing post-purchase conditions and escalations. Jami’s duties also include managing the day-to-day operations of the Project Document Processing Team.

Thank You for Helping Make the Holidays Brighter for Families in Need

On Monday, December 13, a few members of the Supreme Team had the special opportunity to brighten the holiday season of 26 single-mother families in need in the Dallas area. An annual tradition, we partnered with Arms of Hope to host a fun-filled, festive event, where we delivered hundreds of gifts donated by our team members to fulfill Christmas wish lists. A huge thank you to all who helped create this magical memory for the families and our team.

Join Us for Holiday Contests—No Matter Where You Are!

Tomorrow, Thursday, December 16, we’ll be hosting our Supreme holiday contests, including Best Decorated Area (Corporate Office only), Ugliest Holiday Sweaters, and Best Gingerbread Houses. Judging will begin at 2 p.m. for decorations. At 2:30 p.m., join us in the 4th floor breakroom or virtually for the Gingerbread House and Ugly Sweater competitions. See the full agenda below. If you’re in the Corporate office, come enjoy cookies, Bundt cakes, and a hot chocolate bar! Remote team members can join via Zoom by clicking here.

Foodies and Wellness Gurus Needed to Co-Lead Interest Groups

We’re excited to be launching our Supreme Connect program in January! There is still time to sign-up if you’re interested in co-leading interest groups for food & drink lovers and health & wellness tips. Click below to register! To learn more, contact Sharon.Lembo@SupremeLending.com.

Sign Up to Lead

Join Socially Supreme

Socially Supreme is our private Facebook group where all Supreme team members can share fun engaging posts, see updates from around the office, and stay connected. Right now, team members are sharing photos of their festive décor for the holidays, and we want to see yours, too! Click below to request to join and/or see the latest posts.

Go to Socially Supreme
Share Supreme-Branded Holiday Social Media Posts

Wish your customers, business partners, and vendors on social media a SUPREME holiday season with branded, ready-to-share posts. There are several options available on Ignite. Contact Marketing@SupremeLending.com with any questions.

Click on the image below to visit Ignite and see what’s available!

Launch of Rethink MyAMC Website

MyAMC is excited to launch its new website, Rethink.MyAMC.com, to keep the Supreme Team up to date on all new enhancements and improvement efforts underway as MyAMC “rethinks” its appraisal service delivery model.

December 8, 2021

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Underwriting and Closing Manager Company Event

On Wednesday, December 15 and Thursday, December 16, Supreme’s Underwriting and Closing Managers will be attending an annual Operations Leadership Summit in Dallas. They will be available in case of any urgent issues and will provide contact details on their autoreply email and voicemail for their designated back-up coverage and additional support.

Calling All Food & Drink and Health & Wellness Enthusiasts!

We need people with a love for food and drink or a know-how for health and wellness to co-lead interest groups on each topic through our Supreme Connect program, launching in January. Enjoy food from all around the world? Have favorite family recipes to share? Know how to pair the perfect wine? Have tips and tricks for improving health in the New Year? Please consider sharing your passion and talents with our team! Click below to sign up today!

Sign Up to Lead

To learn more, contact Sharon.Lembo@SupremeLending.com.

Join Us for Holiday Contests

On Thursday, December 16, Supreme will host festive holiday contests, including Best Decorated Area (Corporate Office only), Ugliest Holiday Sweaters, and Best Gingerbread Houses. Judging will be held in the 4th floor breakroom as well as virtually via Zoom at 2 p.m. Central time. If you would like to participate in one or all of the contests, please email Concierge@SupremeLending.com by Wednesday, December 15.

FINAL Reminder: Best Mortgage Companies Employee Survey

Supreme Lending is excited to be a nominee of National Mortgage News 2022 Best Mortgage Companies to Work For. As part of the selection process, a random sample of 400 Supreme employees received an online employee survey from Surveys@BestCompaniesGroup.com. Please don’t forward your survey invitation as each unique survey link can only be completed once.

If you received a survey, please take 10-15 minutes to complete it by this Friday, December 10, which is the FINAL deadline. We’re still short of the 40% participation rate to be eligible!

How to Manage Your Team’s Training on Docebo

In Docebo, Managers can easily review and track their team members’ training information and progress. The Training Team created a short video and job aid for Managers outlining the steps and features to manage your team’s training using the platform, including where to find a summary of any expired certifications or overdue courses, user reports, performance statistics, learning plans, and more.

FINAL Extension for Compliance Training

The deadline for ALL Supreme employees to complete the required compliance training via Docebo is Friday, December 17. This is the FINAL deadline, and there will be NO additional extensions in 2021. Log in to your Docebo account using the single sign-on option to view your training dashboard and complete the required courses.

This Week’s Training Sessions

Here’s an overview of upcoming training sessions. Follow the links below to register for a session on Docebo and select your desired date and time. Please note all sessions are scheduled in Central time.

Appraisal Ordering
December 9 and 15

Processing
December 9

Originating in Encompass
December 9 and 16

Processing Lunch & Learn
December 9

eFolder Training
December 2, 7, 14, 21, and 28

If you have any general training questions or need support, please email Training@SupremeLending.com. For Docebo-related questions or feedback, please email DoceboSupport@SupremeLending.com.

Now Hiring: Corporate Driver

We’re looking to hire a Corporate Driver for our Supreme Sprinter Van to transport prospects to and from the airport, the Corporate Office, and other local destinations. This individual will be key in making a positive first impression of Supreme! This will be a permanent, part-time role based in Dallas, and the individual must be available on-call.

If any of our Supreme family knows someone polished with a spotless driving record and available to be on-call, please send them our way! Send all inquiries or questions to Stephen Knebel at Stephen.Knebel@SupremeLending.com.

Looking for Supreme-Branded Holiday Marketing Materials?

Turn to Ignite for a festive assortment of Supreme-branded social posts, email blasts, and digital artwork to wish your customers, business partners, and vendors Happy Holidays and Happy New Year from Supreme Lending. There are several designs and messages to choose from. Digital artwork for Christmas cards and postcards is also available. Contact Marketing@SupremeLending.com with any questions or for custom requests.

NMP Magazine Names Supreme a 2021 Best Military Lender

Supreme was recognized among the 2021 Best Military Lenders, which was announced in NMP Magazine’s November issue. Thank you to each of our Supreme team members for helping our military personnel, Veterans, and their families across the country finance a place to call home. Here are links to view our Corporate Facebook and LinkedIn posts where you can like, comment, and share the news.

Additionally, Supreme Loan Officer James Coleman, who serves the military community in Pensacola, Florida, was named to NMP’s 2021 Best Military Loan Originators list. In 2020, James produced the highest VA loan volume for the company with $20.9 million and 77 VA units.

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