June 29, 2022

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Supreme Lending Will Be Closed Monday, July 4, for Independence Day

In observance of Independence Day, Supreme’s offices will be closed Monday, July 4, 2022. The Fourth of July holiday isn’t considered a business day and cannot be included in the recession period for refinances or waiting periods.

As a federal holiday, banks will not be open for business on Monday; therefore, the Wire Desk will be unable to process wires and the Lock Desk will not issue a rate sheet. As a reminder, all locks must be valid through the disbursement date. Please be sure to request any necessary extensions to accommodate the rescission period as well as the lock expiration date.

Click here for the Bulletin with full details, including rescission dates and the closing disclosure calendar.

Easily Find Who to Contact for Help at the Corporate Office 

The Corporate Department Contact List has been refined with more specific and the most up-to-date information so you can easily find who to contact for assistance. The comprehensive contact list is linked on the homepage of Supreme Insight.

With the document, simply find the topic you need support with on the left-hand side, then you will see the email address and phone number that correspond with the appropriate contact who can provide assistance.

Additionally, several department phone queues have been added for support versus calling individuals and possibly getting their voicemail. You can now call main department phone queue numbers on the list to get an answer every time!

View the Corporate Contact List

Compliance Training Will Launch This Week! 

Can you believe we’re halfway through 2022? That means it’s time to start thinking about annual Compliance training, which is launching THIS week! In Docebo, you will soon be able to find the required Compliance eLearning courses on the Training Dashboard.

We’re excited to announce that for this year’s Compliance training, Supreme employees will only have to complete two courses that will take around just 10 minutes each. Both courses offer the ability to navigate directly to the assessment if you feel that you’ve mastered the content and are ready to take the short test.

The deadline for completion will be Friday, November 4, 2022. But why wait? With just 20 minutes or less of training, you can help Supreme go full speed to hit our Compliance training goals.

Learn Helpful Time Management Strategies

Two new eLearning courses are now available to help manage time more effectively and improve productivity:

For questions or inquiries about Training, contact Training@SupremeLending.com or for Docebo-related issues, DoceboSupport@SupremeLending.com.

Reminder: Bond eFolder Placeholder Implementation Is Next Week! 

We are in the final stages of the eFolder clean-up effort in Encompass with the organization of the Bond placeholders! We are moving to a generic naming convention for all Bond disclosures that are generated from the individual Bond Housing Finance Authority (HFA) portals. This process will streamline and reduce the number of placeholders in the dropdown list.   

Please find an updated Bond eFolder Placeholder document linked below that specifies the changes. We appreciate the feedback we received and have incorporated the updates!

Here’s what each status change indicates:

  • Eliminate/Relabel: The placeholder on the left will be eliminated. The placeholder on the right is an existing placeholder available today that is being renamed.
  • Eliminate/Current: The placeholder on the left will be eliminated. The placeholder on the right is an existing placeholder available today.
  • Eliminate/New: The placeholder on the left will be eliminated. The placeholder on the right is a new placeholder that will be available after the implementation date.
View and Download the Bond eFolder Updates

Beat the Heat and Stay Healthy This Summer

The July Hope Health newsletter is jam-packed with hot topics! Tips for sun safety and smart eating, ideas for keeping kids busy during summer break, and how to reduce out-of-pocket heath care costs are just a few of the insightful articles. Click here to check out this month’s issue.

Meet Bryan Williams, Jumbo Production Manager

  • Hometown: Cleveland, Ohio
  • History With Supreme: Been here for three years and am involved in Jumbo Underwriting/Scenario.
  • Fact People May Not Know: Once was ran over by a jet ski in the middle of Lake Erie.
  • How to Turn a Bad Day Into a Good One: Take a deep breath and think about all the positives in my life or go cut the grass at my house.
  • Favorite Vacation Destination: Taking my RV and going camping.
  • Special Interests and Hobbies: Enjoy all sports (watching and playing), fishing, camping, yard work, and hanging out with the kids.
  • Favorite Holiday: Christmas. Who doesn’t love Santa Claus?

June 22, 2022

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Check Out the New On-Demand Training for MyAMC and Loan Compare

This week, the Training Team has launched two new eLearning courses in Docebo:

  • MyAMC eLearning contains a series of videos and job aids that outline several processes performed by MyAMC. Click here to enroll.
  • Loan Compare eLearning is an interactive course that goes over how to use the Loan Compare tool to provide borrowers a side-by-side comparison of different loan scenarios. Click here to enroll. 

Go to Learning.SupremeLending.com to log in to Docebo and view the Training Calendar for a snapshot of all updated eLearning and instructor-led courses.

Take the MPA Top Mortgage Employers Survey

Supreme Lending has been nominated for Mortgage Professional America (MPA)’s 2022 Top Mortgage Employers. The second phase of the selection process is an anonymous employee survey. Follow the link below to complete the survey by this Friday, June 24, and share your experience working at Supreme. Selected companies must meet a survey response requirement so any submissions for Supreme will help keep us in the running for this industrywide recognition.

Take the Top Mortgage Employers Survey

Request Custom Open House and Financing Flyers

Did you know that the Marketing Team creates branded custom open house and home financing flyers in-house? With the housing market cooling down, there may be an uptick in open house events. Take advantage of these in-person experiences to offer potential borrowers home financing information, build agent relationships, and raise brand awareness with leave-behind materials. There is even an option to include a Loan Comparison chart. Loan Officers can view the templates and make requests for open house flyers on Supreme Insight. Follow the direct link below for more details and to make a request. 

Request Open House & Financing Flyers

For other custom flyer requests, materials, and assistance, please email Marketing@SupremeLending.com.  

See the Updated Bank Statement Loan Flyer

The flyer promoting the Bank Statement loan under the Portfolio C program has been updated to reflect the recently expanded guidelines and refreshed branding. There are branded and co-branded options available. View, customize, and download the Bank Statement flyer on Ignite.

Go to Ignite

eFolder 2.0 Clean-Up Efforts: Generic Naming Conventions Will Be Used for All HFA Bond Placeholders

We are in the final stages of the eFolder clean-up efforts in Encompass! The enhanced Bond loan placeholders are being finalized. Generic naming conventions will be implemented for all Bond disclosures that are generated from the individual Housing Finance Authority (HFA) portals. This will streamline the process and reduce the number of placeholders on the eFolder dropdown list.   

In the first week of July, placeholders that contain state-specific HFA abbreviations at the beginning will be eliminated and the generic placeholder names will be available for each Bond entity regardless of the state or program. 

  • Existing documents uploaded in eliminated placeholders will remain in the loan file and no action is needed. 
  • The Bond eFolder Placeholder Update document linked here provides a list of the eliminated placeholder names and where the form will be placed after the update. 
  • Post Closing delivery bundles will also be updated to include any new placeholders for loan file delivery. 

New eFolder requests or changes may be submitted to eFolder@SupremeLending.com. The eFolder Committee will review your requests and work with our IT Support Team for updates.

 

Meet Arlene Salas, Sr. Products Specialist Team Lead

  • Hometown: Raised in Garland, Texas.
  • History With Supreme: I joined Supreme three years ago right before the pandemic hit. I am a fan of the Halloween and Christmas parties!
  • Fun Fact People May Not Know: English is my second language.
  • Favorite Vacation Destination: Anywhere warm and near the beach. Aruba is my current favorite spot.
  • Special Interests or Hobbies: I enjoy working out. I’m very into sports whether it’s playing myself or watching games on TV.  Traveling the world is something I aspire to do.
  • Favorite TV Show: Modern Family and any cooking shows.
  • Favorite Book: The Great Gatsby by F. Scott Fitzgerald.

June 15, 2022

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Juneteenth Federal Holiday Notice 

On Monday, June 20, 2022, Supreme Lending will not be observing Juneteenth as a corporate holiday and will remain open. However, it is a federal holiday and banks will not be operating. It will not be considered a business day in the rescission period for refinances or when calculating waiting periods.

The Lock Desk will be open on Monday, June 20, and will issue a rate sheet. Since banks will not be operating, the Wire Desk will be unable to process wires on this day and will resume normal functions on Tuesday, June 21.

See the Closing Bulletin for full details, including updated rescission dates and the Closing Disclosure Calendar, by clicking here.

Learn More About the Expanded Portfolio C Program

This week the Products Department announced the newly expanded Portfolio C program, which has added Non-QM and alternative documentation of income, including 12- and 24-month bank statements, asset depletion, and Debt Service Coverage Ratio (DSCR) for investment properties.

A recorded webinar outlining the updated Portfolio C program is now available on the Branch Support tab in Supreme Insight. In this presentation, you’ll get an overview of key features, eligibility matrices, product codes, LLPAs, underwriting processes, FAQs, and more. 

Click below for a direct link to watch the presentation.  

For questions or assistance, please contact Products@SupremeLending.com.

Download the Supreme NOW Mobile App! 

Supreme NOW has launched a mobile app version for easy access to Corporate news and updates conveniently from your smartphone or tablet. From your mobile device, tap the icons below to navigate to the Apple App or Google Play stores and download the Supreme NOW app. Once downloaded, you will be prompted to log in with your Supreme Lending credentials.  

Click here to download on the Apple App Store. 

Click here to download on the Google Play Store.

Are you interested in a chance to win a $100 gift card to the Supreme Swag Store? The 15th person who downloads the app, takes a screenshot from their phone, and emails it to SupremeNOW@SupremeLending.com will be the lucky winner.

Share National #HomeownershipMonth Posts on Social Media

Did you know we’ve been promoting National Homeownership Month on our Corporate social media? There are several posts, including an inspirational quote and short video on our Corporate Facebook, Instagram, and LinkedIn pages that you can share on your social media throughout the month of June.

Let’s help each other get social! Tag Supreme Lending HQ in your social media posts, and we’ll reshare your content on our Corporate profiles for maximum exposure and a SEO boost. Tag @SupremeLendingHQ on Facebook, mention @supremelendinghq on lnstagram, follow us on LinkedIn, and use the hashtag #SupremeLending in your posts.

Meet Jim Mihalik, Director of Project Review Office
  • Hometown: Born in Del Rio, Texas. Raised in San Antonio, Texas.
  • First Job: Surgical Assistant, U.S. Army.
  • History With Supreme: Joined in February 2015 with just two people in my department. Pizza Day was my favorite until Rangers Opening Day and Halloween!
  • Fun Fact People May Not Know: Served as Chief in Charge at larger operating room suites and departments in the U.S. Army.
  • How to Turn a Bad Day Into a Good One: Pausing for a few minutes, whether it is going to get lunch or a take a swim, and thinking how this day can become positive. What will I do to move in a positive direction forward regardless of a not-so-good day? Then I end my day with a glass of wine and Netflix series.
  • Favorite Vacation Destination: San Diego or Denver (surf or turf).
  • Special Interests and Hobbies: Working on cars and trucks, fixing appliances—anything hands-on—wine harvesting in the vineyard, collecting art, and antique shopping.
  • Favorite TV Show: Any type of crime or investigation shows like 48 Hours.

June 8, 2022

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Regularly Scheduled System Maintenance Will Be Held This Weekend

Supreme Lending IT will be conducting our regularly scheduled system maintenance beginning:

Friday, June 10, 2022, beginning at 9 p.m., through Saturday, June 11, 2022, at 6 a.m. Central Time. 

Offer Customers an Enhanced Experience With Hybrid eClosing

Supreme has completed the companywide rollout of hybrid eClosing! Branches can now offer their customers the opportunity to opt-in to Supreme Hybrid eClose, if available for their loan program. If using hybrid eClosing, please ensure Branch Fee Sheets are updated for accurate disclosures.

Hybrid eClosing saves time and helps improve the quality of closing documents. The process allows customers to review closing documents, including those that will need notarization and to be signed in person, before the file is sent to the title company. Customers can then ask questions beforehand. Any needed or requested changes can be made prior to the closing appointment so there’s no waiting at the closing table for documents to be redrawn. 

If you haven’t attended the hybrid eClosing training but would like to, please contact Training@SupremeLending.com.

For any questions about hybrid eClosing, please contact Anthony.Dotson@SupremeLending.com.

Promote Supreme Hybrid eClose With a New Branded Flyer

A new flyer is now available in Ignite to educate customers about Supreme’s hybrid eClosing service. The flyer clearly outlines what is involved in a hybrid eClosing, the benefits of the service, and the three easy steps of the process customers will need to take.

CLICK HERE to view, customize, and download the flyer in Ignite.

Download the Updated Condo Review Questionnaires

For Branches looking to obtain condo review approval, the Project Review Office (PRO) Team has updated the Limited and Full Review Questionnaires. These questionnaires include additional condo review addendum information combined into one document to streamline the process. The questionnaires have been updated in Supreme Insight on the Project Review Office page and in Policies and Procedures. Follow the direct links below to download the questionnaires.

CLICK HERE to download the new Full Condo Review Questionnaire. 

CLICK HERE to download the new Limited Condo Review Questionnaire.

 

7 NEW eLearning Courses Now Available in Docebo

The Training Team is excited to announce the release of seven new on-demand eLearning courses covering a variety of topics for both professional and personal development. Follow the links to view more details and enroll in Docebo.

As a reminder, all courses are available via Docebo on the Training Dashboard. For questions or inquiries about Training, contact Training@SupremeLending.com or for Docebo-related issues, DoceboSupport@SupremeLending.com.

This Month’s Tip: SMS Phishing (Smishing) on the Rise!

A form of phishing, known as smishing, is the act of using text messages to trick individuals into disclosing sensitive information, visiting a dangerous website, or downloading a malicious app onto a smartphone. These innocent looking messages may ask to confirm banking details, verify account information, or subscribe to an email newsletter via a link delivered by SMS. As with phishing emails, the end goal is to trick people into an action that plays into the hands of cybercriminals.

Smishing attempts have risen dramatically, and Supreme employees are in the crosshair. Here is one example of several seen last month:

The good news is that the potential ramifications of these attacks are easy to protect against. In fact, you can keep yourself safe by doing nothing at all. The attack can only do damage if you take the bait.

Here are a few things to keep in mind that will help you protect yourself against smishing:

  • Do not click on any link or call any number received from an unknown sender.
  • A message from an unknown sender that urges for a quick reply is a clear sign of smishing.
  • Never provide personal information such as usernames, banking information, or other account details through text.
  • Remember that legitimate companies will not ask for personal information over text.
  • Be on the lookout for messages that contain the number “5000” or any number that is not a phone number. These are often associated with email-to-text services that criminals can use to avoid providing an actual phone number.
  • Understand that smishing is not limited to just texting – WhatsApp, Facebook, and other messaging services are all potentially vulnerable.

CLICK HERE for the PDF version of this month’s tip bulletin.

If you have any questions regarding this tip, please contact Information Security via Mark.Nagiel@SupremeLending.com. Thanks for participating in the Information Security effort!

Meet Your Supreme Lending Licensing Team!

The Supreme Licensing Team is responsible for managing all license activity for the Company, Branches, and Loan Originators. The team currently monitors:  

  • 350 Branch Locations
    1,507 Total Branch Licenses
  • 1,310 Licensed Loan Originators
    4,338 Total Loan Originator Licenses
  • 83 Total Company Licenses

Get to know each of the team members, their specialties, how they serve you, and contact information! 

CLICK HERE to download the Meet the Team flyer featured below. 

June 1, 2022

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Regularly Scheduled System Maintenance Will Be Held This Weekend

Supreme Lending IT will be conducting our regularly scheduled system maintenance this weekend:

Friday, June 3, 2022, beginning at 9 p.m. to 11 p.m. Central Time

Promote National Homeownership Month!

June is National Homeownership Month, a time designated every year to celebrate the benefits of owning a home. But as you know, homeownership is about so much more than simply owning a house! Helping people achieve their dreams of homeownership is the reason we do what we do.

In recognition of this special month, we have a marketing toolkit to help promote the benefits of homeownership with your customers, business partners, and communities in June. You’ll find a flyer, email template, and social media post available now in Ignite.

Log in to Ignite. In the Marketing Tab, select Tool Kits > National Homeownership Month to access the materials.

Preview the Auto Pilot Social Posts for the Week of June 6

Here is a preview of next week’s posts for Auto Pilot, which include kicking off National Homeownership Month with an engaging infographic and debunking mortgage myths. For a low monthly fee ($100/month), the Marketing Team posts three times a week on behalf of all Auto Pilot participants to keep content on their social media profiles fresh and up to date.

National Homeownership
Month		 Mortgage Minute Product Spotlight
Infographic with Market Data
Debunking Mortgage Myths
Adjustable-Rate Mortgage
(ARM)

Loan Officers interested in enrolling in Auto Pilot can contact Marketing@SupremeLending.com. 

New eLearning Course: How to Detect Mortgage Fraud

As Information Security remains a top priority at Supreme, the Training Department has developed a new eLearning course on Mortgage Fraud available now in the Training Dashboard on Docebo. In this on-demand training, learn how to spot suspicious activity, identify red flags, and combat mortgage fraud schemes. Follow the direct link below to enroll in the course via Docebo.

Enroll in Mortgage Fraud Training

Get Your Monthly Dose of Health and Wellness Tips

June 11 is National Family Health and Fitness Day. Get tips for exercising your core muscles, deciphering juice cleanses, caring for loved ones with Alzheimer’s disease, and more in this month’s Hope Health newsletter available here. You’ll also find a fun vegetable recipe ideal for summer BBQs.

Meet Olivia Johnson, Digital Marketing Specialist

  • Hometown: Growing up, my family moved 6 times across 5 different states, but I have lived in Texas for half of my life now, so I claim it as my home! 🤠
  • History With Supreme: I joined Supreme last November and have loved every day since.
  • Favorite Thing About Supreme: The culture and people! This team is the best one I have been a part of in my career and has had such a positive impact not only on my professional life, but also on my personal life. This is my first role in the mortgage industry, so it has been super fulfilling being a part of a company that delivers the dream of homeownership!
  • Fun Fact People May Not Know: I collect mid-century furniture. My current project is restoring a Kent Coffey dining set I found at a flea market.
  • How to Turn a Bad Day Into a Good One: Spending time with my dog, Merle. He is the biggest cuddle bug!
  • Favorite Vacation Destination: Any National Park. My favorite I have been to is Zion. I love adventure and exploring new places. I get bored at the beach!
  • Special Interests and Hobbies: Roller-skating. I know a few tricks, but I mainly just skate different trails. I skated a half marathon once.

May 25, 2022

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Supreme Lending Will Be Closed Monday, May 30 for Memorial Day

In observance of Memorial Day, Supreme’s offices will be closed Monday, May 30, 2022. Memorial Day isn’t considered a business day and cannot be included in the recession period for refinances or waiting periods.

As a federal holiday, banks will not be open for business; therefore, the Wire Desk will be unable to process wires and the Lock Desk will not issue a rate sheet. As a reminder, all locks must be valid through the disbursement date. Please be sure to request any necessary extensions to accommodate the rescission period as well as the lock expiration date.

Click here for the Bulletin with full details, including rescission dates and the closing disclosure calendar.

Check Out the New Instructor-Led Courses in June

The Training Team has scheduled several new and exciting instructor-led courses throughout the month of June covering a variety of fresh, relevant topics. Whether you’re looking to brush up on your mortgage lingo or refresh your knowledge on VA, FHA, and USDA loans, check out this month’s top training courses and enroll in Docebo.

  • Mortgage 101
  • Mortgage 201
  • Mortgage Acronyms
  • Life Cycle of a Mortgage Loan
  • FHA Loan Overview
  • VA Loan Overview
  • USDA Loan Overview

Questions or inquiries about Training? Contact Training@SupremeLending.com or for Docebo-related issues, DoceboSupport@SupremeLending.com.

Save 50% on Supreme Swag Sale Items!

The Supreme Swag Store Sale is now offering 50% off select items. Save money on your summer swag and help us make room for new inventory. From $5 t-shirts and $14 polos to high-quality outerwear and a variety of tech gifts—see what you can score for half-off in Ignite.

Click below to navigate directly to the Sale tab in Ignite.

Click here
Supreme Is Recognized as a 2022 5-Star Lender by MPA

Mortgage Professional America magazine surveyed Loan Originators across the United States to determine its winning list of 5-Star Lenders for 2022—top mortgage companies dedicated to putting people and innovation above profit. Supreme is honored to be one of only 15 lenders who made this year’s prestigious list. Thank you to our SUPREME Team, business partners, clients, and families for supporting our mission! Follow the links below to view our Corporate social media posts to like, share, and/or comment.

Facebook-f Linkedin-in Instagram
Preview the Auto Pilot Social Posts for the Week of May 30

Did you know June is National Homeownership Month? Throughout the month, we’ll be sharing feel-good, homey posts across our Corporate social media pages as well as in our Auto Pilot Program. Here is a preview of next week’s posts for Auto Pilot, which include honoring Memorial Day and an engaging video to kick off National Homeownership Month. For a low monthly fee ($100/month), the Marketing Team posts three times a week on behalf of all Auto Pilot participants to keep content on their social media profiles fresh and up to date.

Holiday Summer Break National Observance
Memorial Day
Moving Season
Homeownership Month
(Video)

Meet Megan Oswald, Training Curriculum Developer
  • Hometown: Michigan. I moved a lot, but Algonac and Lapeer would be my two “hometowns” if I had to choose.
  • History With Supreme: Joined six months ago as a Curriculum Developer.
  • Favorite Thing About Supreme: It’s busy and successful while feeling small enough to be personal.
  • Fun Fact People May Not Know: I am actively documenting my fitness and health journey to one day show everyone, in any situation, that they can change their lives.
  • Favorite Vacation Destination: I’m all over the place. I love New York City because of the energy, and I love Northern Michigan and the Midwest because of the nature. If I have water or hiking, I’m fine.
  • Special Interests and Hobbies: Gardening, cooking, cleaning, working out, kayaking, boating, hiking, reading, and working on puzzles.
  • Favorite Holidays: For family time: Christmas and Thanksgiving. For fun: Fourth of July and Labor Day.

May 18, 2022

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This Month’s Tip: How to Recognize and Avoid Targeted Phishing Attacks

Phishing continues to be the most common online threat to Supreme Lending employees, so it’s important to spot tell-tale signs and know what to do when you encounter a malicious email. This month we will break down a “sample” phishing email received by a Supreme employee.

Warning signs in this email include conflicting contact information and malicious URLs:

  • In the email signature, there’s a legitimate @stewart[.]com address, but this email was sent from @packitupboise[.]com.
  • Since this email was supposedly sent by Stewart Title, one would expect the link to direct to a web address related to their company. In this case, the URL is taking us to hxxp://[mikesbirdfeeders[.]com].

What to Do If You Receive a Phishing Email?
Be suspicious of any unsolicited email you receive from someone you do not recognize. Scammers are often very clever at disguising a phishing scam as a legitimate email from a reputable organization. If you feel that something is not quite right, always report the email to Supreme’s Information Security Team by highlighting the phishing email in your inbox and clicking the Report Phish button.

Click here to read the full bulletin.

If you have any questions regarding this policy, please contact Information Security via Mark.Nagiel@SupremeLending.com. Thanks for participating in the Information Security effort!

Are You Savvy in Microsoft Outlook?

Here’s an overview of a few tips and tricks the Training Team put together to help make email tasks and communication in Outlook efficient and productive.

Watch an interactive video of these tips below.

A downloadable Job Aid for these tips is also available HERE.

Accepting Meeting Invites
When accepting a meeting invite in Outlook, accept without sending a reply to eliminate unnecessary inbox clutter. Select the Do Not Send a Response option from the drop-down menu.

Blocking Time for Personal Time Off (PTO)
When out of the office, block your time off on your Outlook calendar by selecting the Out of Office option so others will see when you’re on PTO.

 

Send Separate PTO Invites to Your Manager
A separate PTO calendar invite should be sent to your manager. Make sure to select the Show As option as Free so it doesn’t block their calendar but provides a reminder of your PTO.

 

Reminder: Check Out Usherpa’s Latest Features During Tomorrow’s National Training

Join us tomorrow, Thursday, May 19, at 1 p.m. Central Time, for a national training hosted by Usherpa to go over a variety of the CRM platform’s exciting features that can help Loan Officers build their business—from loan process milestone communications to real estate partner emails, one-on-one texting, and more!

Click Here to Register
Preview the Auto Pilot Social Posts for the Week of May 23

Here is a preview of next week’s posts for our Auto Pilot Program, which include tips for pool maintenance this summer and an educational video highlighting Jumbo loans. For a low monthly fee ($100/month), the Marketing Team posts three times a week on behalf of all Auto Pilot participants to keep content on their social media profiles fresh and up to date.

Tips and Tricks Product Highlight Why Supreme?
Pool Maintenance for Summer
Jumbo Loans (Video)
Convenient Experience
Meet Melody Crowe, Regional Closing Manager
  • Hometown: Denver, Colorado
  • First Job: At Heidi’s Brooklyn Deli
  • History With Supreme: Joined as a Closer/Funder in 2016 and became a Closing Manager in April 2022.
  • Favorite Thing About Supreme: I like that everyone shares the same vision and how dedicated we are to helping people achieve the American dream of becoming homeowners.
  • Fun Fact People May Not Know: I started training jujitsu in the last year and love it!
  • Favorite Vacation Destination: Anywhere with a beach.
  • Special Interests or Hobbies: Hiking, anything outdoors, and live music.
  • Favorite TV Show: Grey’s Anatomy and Yellowstone.

May 11, 2022

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Regularly Scheduled System Maintenance Will Be Held This Weekend

IT will be conducting regularly scheduled system maintenance this weekend beginning Friday, May 13, at 9 p.m. through Saturday, May 14, at 2 a.m. Central Time.

ICE, a technology vendor for Supreme, will also be conducting scheduled system maintenance for Encompass Plugged-In beginning Saturday, May 14, at 9:45 p.m. through Sunday, May 15 at 9 a.m. Central Time.

Reminder: ListReports Webinar Covering New Offering for Loan Officers Is Tomorrow, May 12

For ListReports users or Loan Officers interested in learning about the platform’s automated co-branded marketing and real estate agent data services, join this national training webinar Thursday, May 12, at 1 p.m. Central Time.

Attendees will learn about ListReports’ NEW value-added service, Agent Intel Plus, which helps protect and grow purchase business by sending automated, actionable triggers about competitors, prospects, social media posts, and connection alerts.

Click Here to Register
Join Usherpa’s National Training and See the Platform’s Leading Features in Action

Usherpa is a powerful, easy-to-use marketing and smart customer relationship management (CRM) platform that helps build and maintain relationships with prospects, past customers, and business partners, resulting in increased repeat and referral business.

On Thursday, May 19, at 1 p.m. Central Time, Usherpa will host a national training webinar for Supreme to highlight a variety of the CRM platform’s features, including:

  • Loan In-Process Milestone communications (including updated emails and text messages)
  • Buyer’s Connection REALTOR® email
  • One-on-one texting
  • Smart Score
  • Homebot integration
  • Co-marketing refresh
Click Here to Register
Refreshed Renovation Loan Flyers Are Now Available

New flyers promoting Supreme’s Renovation loan options are now available in Ignite. The two new pieces provide a glance of each program’s highlights for a simple, high-level comparison of Conventional Homestyle®, FHA Limited and Standard 203(k), and VA Renovation loans. Follow the links below to view, download, and customize the flyers.

Click image to download
Click image to download
Preview the Auto Pilot Social Posts for the Week of May 16

Here is a preview of next week’s posts for our Auto Pilot Program, which include a breakdown of the PITI mortgage acronym and a USDA loan guideline update for non-citizens. For a low monthly fee ($100/month), the Marketing Team posts three times a week on behalf of all Auto Pilot participants to keep content on their social media profiles fresh and up to date.

Mortgage Minute Product Highlight Why Supreme?
What is PITI?
USDA for Non-Citizens
The Supreme Experience

Loan Officers interested in enrolling in Auto Pilot can contact Marketing@SupremeLending.com. 

Learn How to Set SMART Goals on Tuesday, May 17

Do you struggle with goal setting? Need help writing clear and attainable goal statements? Training has launched a new instructor-led course to provide a deep dive into setting goals the SMART way.

SmartGoals1200x630-BAST-2022-05-04-15-44-45

When: Tuesday, May 17, at 1 p.m. Central Time
Where: Virtually via Docebo

Enroll Now in Goal Setting the SMART Way
Docebo Update: The Course Library Is Now Available on the Training Dashboard

For easier navigation to ALL of Supreme’s Training courses, including both eLearning and instructor-led, the Supreme Lending Course Library is now available on the Training Dashboard in Docebo. Displayed under the Training Calendar, you’ll find a preview of recently added courses and a direct link to view all. On the Course Library, there are options to browse and search courses by category, filters, and keywords.

Meet the McClellan Region Branch in Austin, Texas
John McClellan, Regional Branch Manager

  • Branch Location: Our Branch was born and raised in Northwest Austin. Austin is now one of the fastest-growing metro cities in America. We take pride in being local and our clients love that we are from here. With our inside knowledge, we can help clients moving here with a more personal touch and accountability. Yee haw!
  • History of Supreme: Our Branch has been with Supreme for 15 years. As Supreme has grown, we have also grown lock step.
  • Number of Team Members: 40 in Central Texas
  • Branch Specialty or Areas of Expertise: We’re a purchase-oriented shop, focused on our referral partners through education and guidance.
  • Typical Day-to-Day Operations: We put families in homes.
  • Team Achievements in Last Year: We have consistently been recognized as a Best Places to Work by the Austin Business Journal. We’re excited to share that we just found out we received this honor again for 2022.
  • Keys to Success: We call ourselves a Tribe, and we mean it. We treat each other like family—focusing on communication, employees helping other employees, and treating our clients the same way.
  • Team Fun Facts: We have employees that have been with us for 10+ and 15+ years. The majority of our staff has been here for 5 to 8 years, which is unheard of in our industry. “Don’t beat a dead horse” is advice that can be heard around the office daily. We have a tradition where our Office Manager sends out birthday emails that are personalized and funny; everyone looks forward to their birthday email. Our team events can be anything from happy hours to board games and psychics in the office, and once John’s pool is finished, we will be celebrating each other with cannonballs and BBQs poolside.
  • Love Most About Supreme: Employees are free to run their business like they want, while also knowing that they have the full support of our team on the backend.
  • Anything Else to Share: We work hard, and we play hard. And we love our Tribe like we love our coffee – STRONG.

May 4, 2022

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Get Answers to the Lock Desk’s Frequently Asked Questions

Do you know Supreme’s Lock Desk daily cut-off time for locks? If a lock expires, can it be extended? What are the extension and relock policies for Jumbo locks? These are just a few of the common questions the Lock Desk receives.

For easy access to these answers and those of many other frequently asked questions, a new Lock Desk FAQ resource is now available on Supreme Insight under the Secondary Marketing tab. Access the document directly via the link below.

Download the Lock Desk FAQ

The Wait Is Over. Bond Loan Training Is Here!

Supreme’s highly anticipated training series on originating and processing bond loans in Encompass is ready! Courses are structured by job role to provide focused step-by-step guides for Loan Officers, Processors, Underwriters, and Closers/Funders.

Instructor-Led Courses
Next week, join LIVE instructor-led bond training courses with interactive demonstrations and Q&As. Follow the applicable link(s) below to enroll via Docebo:

eLearning Courses
For those who prefer on-demand training, pre-recorded eLearning courses are also available. These allow users to complete courses at their own pace and on their own schedule. Follow the applicable link(s) below to enroll in job-specific eLearning bond training:

National Training With ListReports: Learn About a New Data Service for Loan Officers

ListReports helps Loan Officers enhance their real estate agent relationships through automated co-branded marketing and real-time data. ListReports has launched a NEW value-added service, Agent Intel Plus, which helps Loan Officers protect and grow purchase business by sending automated trigger alerts that are easy to act on, including:

  • Competitor alerts
  • Prospect alerts
  • Social media alerts
  • Connect alerts

Join ListReports for a national training webinar on Thursday, May 12, at 1 p.m. CT, to learn more about the benefits of Agent Intel Plus. Follow the Zoom link below to register.

Register Now!
Preview the Auto Pilot Social Posts for the Week of May 9

Here is a preview of next week’s posts for our Auto Pilot Program, which include mortgage tips for a smooth closing and an infographic with moving statistics for the busy season. For a low monthly fee ($100/month), the Marketing Team posts three times a week on behalf of all Auto Pilot participants to keep content on their social media profiles fresh and up to date.

Holiday Tips & Tricks Infographic
Happy Mother’s Day
Tips for a Smooth Loan Process
and On-Time Closing
Moving and Relocating
Statistics in the U.S.

Loan Officers interested in enrolling in Auto Pilot can contact Marketing@SupremeLending.com. 

Meet Katherine Texel, Operations Manager, National Production Services
  • Hometown: Born in upstate New York, but my family relocated to Colorado when I was about 10 years old. 
  • First Job: Newspaper delivery.
  • History With Supreme: One year with a branch and the last nine years with Corporate.
  • Fun Fact People May Not Know: I’m really short…just 5’2”, despite my really big voice.
  • How to Turn a Bad Day into a Good One: Laugh. A lot. Even if it’s at really dark mortgage humor jokes. (Or at silly Star Wars humor! Be the 44th person to email “HAPPY STAR WARS DAY” to SupremeNOW@SupremeLending.com and win a $100 Amazon gift card.)
  • Favorite Vacation Destination: Mountains, during any season.
  • Hobbies and Special Interests: Gardening, cooking, hiking, skiing, puzzles, and reading.

April 27, 2022

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Cures, Violations, and Variances, Oh My!

Follow the yellow brick road to successful loan closings! Learn how to avoid costly tolerance cures with a new eLearning course now available in Docebo. This less than 15-minute training explains how to resolve hard stops in Encompass while attempting to limit the number of tolerance cures. While this course is interactive, there is NO exam, just a detailed job aid. Find and enroll in this course via Docebo’s Course Catalog.

Enroll Now: Exciting New Instructor-Led Courses Scheduled for May

Training has developed several new instructor-led courses launching this May. From the new Procewriting classes and Bond loan series to hot topics like appraisal ordering, eFolder overview, and more—check out the new courses and enroll via Docebo’s Training Dashboard.

Capture Your Events with Engaging Video

With events back in full swing, did you know Supreme’s Marketing Team has professional Videographers ready to help you capture memories? Whether you’re having an appreciation event, Branch grand opening, you name it—we can send one of our Videographers to your location to film or take still photography of your event. For example, watch a recap of the MidSouth Region’s annual awards event!

If you already have someone taking video or pictures—even if it’s with their smartphones—send us the files and we can put something really special together. These videos are great to share on social media and promote your team culture.

If you have any questions or custom marketing requests, please contact Marketing@SupremeLending.com.

Preview the Auto Pilot Social Posts for the Week of May 2

Here is a preview of next week’s posts for our Auto Pilot Program, which include benefits of a Homestead Exemption and a short video about frequently asked questions and answers about mortgages. For a low monthly fee ($100/month), the Marketing Team posts three times a week on behalf of all Auto Pilot participants to keep content on their social media profiles fresh and up to date.

Mortgage Minute Video Brand Awareness
Homestead Exemption
Mortgage FAQs
#LocalLender

Loan Officers interested in enrolling in Auto Pilot can contact Marketing@SupremeLending.com.

Get Healthy Tips for Allergy Season and Warmer Weather
May is Asthma and Allergy Awareness and Skin Cancer Prevention Month. Learn about asthma and sun damage symptoms to look out for in the latest issue of the Hope Health newsletter available here. You’ll also find insights on sugar vs. artificial sweeteners, bone-healthy foods, benefits of talk therapy, and more.
Meet Jerry Sattler, Renovation Manager
  • Hometown: Nederland, Texas (a small town in Southeast Texas).
  • First Job: Working for my dad’s Sonic Drive-In when I was 11. He’s Cajun and wasn’t concerned with child labor laws.
  • Favorite Thing About Working at Supreme: There are a ton of things I love about Supreme. The culture of working hard and being results-driven, but having fun while we do it, is a great way of life. Sue Metzger, Linda Quinto, and Rob Joy have been amazing resources. Anytime I’ve had questions, they’ve always been there.
  • Fun Fact People May Not Know: I volunteer for Community Life on Saturdays at the North Texas Food Bank to help get food to distribution sites for families in need.
  • Favorite Vacation Destination: Alaska.
  • Special Interests and Hobbies: I’m a New Orleans Saints fan and I play tennis.
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