SupremeNOW – Page 5

August 31, 2022

August 31, 2022August 30, 2022 by Christina Krenek

Supreme Will Be Closed Monday, September 5, for Labor Day

In observance of Labor Day, Supreme’s offices will be closed Monday, September 5, 2022. Labor Day isn’t considered a business day and cannot be included in the recession period for refinances or waiting periods.

As a federal holiday, banks will not be open for business; therefore, the Wire Desk will be unable to process wires and the Lock Desk will not issue a rate sheet. As a reminder, all locks must be valid through the disbursement date. Please be sure to request any necessary extensions to accommodate the rescission period as well as the lock expiration date.

Click here for the Bulletin with full details, including rescission dates and the closing disclosure calendar.

Loan Officers: Engage Prospects With Monthly CRM Emails

Looking for ways to stay in front of customers who have been pre-qualified? Loan Officers using the Customer Relationship Management (CRM) platforms Usherpa or Surefire can opt-in to a 7-month pre-qualification email campaign. The campaign automatically sends educational and promotional content to engage with pre-qualified prospects once a month.

Topics include an overview of the loan approval process, finalizing a lender and loan, home appraisals, and more. This is an effortless way to stay top of mind and build brand awareness!

To opt-in to the program or learn more about Supreme’s CRM platforms, please email Marketing@SupremeLending.com.

Preview the Auto Pilot Social Media Posts for the Week of September 5

Here is a preview of next week’s posts for Auto Pilot, which include debunking a mortgage myth about closing costs and promoting Renovation loans. For a low monthly fee ($100/month), the Marketing Team posts three times a week on behalf of all Auto Pilot participants to keep content on their social media profiles fresh and up to date.

Mortgage Myth	Did You Know?	Loan Program Spotlight
Closing Costs	Credit Scores by Loan Type	Renovation Loans

Loan Officers interested in enrolling in Auto Pilot can contact Marketing@SupremeLending.com.

Check Out Three New eLearning Courses (Including an Interactive Challenge)

The Training Team is excited to announce the launch of three new eLearning courses this week in Docebo! Here’s an overview.

Origination Curriculum – Gain knowledge of the tools and processes for originators in Encompass, including completing a loan application, ordering credit, running AUS, quoting and locking loans, sending disclosures, and more.
Encompass Basics – Get a high-level overview of using Encompass, including managing the pipeline, how to create a loan, and understanding a loan breakdown.
Lending Library Challenge – Become more familiar with the Lending Library with this interactive game.

Announcing the Latest Compliance Drawing Winner! Could
You Be Next?

Congratulations to Matthew Ord, Branch Support Specialist,
for winning last week’s Compliance Training drawing! Remember, every two weeks, the Training Team holds a raffle for everyone who has completed both of the required Compliance training courses to have a chance to win $50. A quarter of the company has completed at least one of the courses. If you haven’t already, complete the 10-minute trainings in Docebo today!

Questions? Contact Training@SupremeLending.com or for Docebo-related issues, DoceboSupport@SupremeLending.com.

Reset Your Health With This Month’s Wellness Tips

A prescription for better physical (and financial) health doesn’t come in a pill — it’s staying physically active. That’s just one of the topics in the September Hope Health newsletter. Find tips for managing cholesterol, reducing joint pain, recharging your motivation, and more.

Meet Nancy Hancock, HR Specialist

Hometown: Mesquite, Texas…now living in Plano, and I love it.
History With Supreme: I’ve been with Supreme since March 2015 with our amazing HR Team.
Favorite Thing About Working at Supreme: I love the people. Everyone has a generous and fun spirit!
Fun Fact People May Not Know: My husband and I have seven children—five girls and two boys!
Favorite Vacation Destination: Europe. I love visiting there with my husband, as he is the best travel companion! I still have a few more destinations I want to travel to in Europe.
Special Interests and Hobbies: My family! We have nine grandchildren and counting. We have something to do with our family almost every weekend.
Favorite TV Show: Carol Burnett. She makes me laugh no matter what!
Favorite Holiday: Christmas! Our family makes this holiday last for a few months with decorating the house and all the holiday cookie and candy making. We make so many memories.

August 24, 2022

August 24, 2022August 23, 2022 by Christina Krenek

Coming Soon: New Loan Origination eLearning Courses

The Training Team will be launching two new eLearning courses that cover the processes and tools for originating loans. Whether you are new to Supreme or simply need a refresh, these helpful training courses coming soon may benefit you:

Originating at Supreme Lending – This on-demand training course will be a comprehensive exploration of all processes within Encompass and Program Finder that originators perform at Supreme. It will have several modules covering the various forms and tools in Encompass, including a systematic walk-through of all tasks such as completing the URLA, ordering credit, running AUS, quoting and locking a loan, getting fees, sending out disclosures, and more.
Encompass Basics – This course will provide a detailed overview of the essentials of Encompass, from customizing the pipeline view, viewing a loan, and navigating the forms, to highlighting the tools and services within Encompass.

Another $50 Drawing Will Be Held for Everyone Who Has Completed the Compliance Training

Have you completed this year’s Compliance training yet? If not, there’s still time to complete the two quick eLearning courses in Docebo and be included in the next Compliance Training drawing for $50, held this Friday, August 26.

Awesome job to the 22% of the company who have completed at least one of the courses, and CONGRATULATIONS to the 20% who have successfully completed BOTH courses!

Questions? Contact Training@SupremeLending.com or for Docebo-related issues, DoceboSupport@SupremeLending.com.

Tech Tip: Zoom vs. Teams Meeting Invites in Outlook

As Supreme Team members continue to use both Zoom and Microsoft Teams for virtual meetings and calls, here’s a tech tip when sending meeting calendar invitations in Outlook. For Zoom invitations, make sure to disable the option to join the meeting on Teams to avoid confusion. To do that in Outlook, go to File > Options > Calendar and unselect the option “Add online meeting to all meetings,” pictured below.

When creating a new meeting invite, you can also disable the online meeting feature by clicking on the Teams tab in the top left corner and selecting Don’t Host Online, pictured below.

Preview the Auto Pilot Social Posts for the Week of August 29

Here is a preview of next week’s posts for Auto Pilot, which include promoting the Supreme Dream Down Payment Assistance (DPA) program and explaining common mortgage acronyms. For a low monthly fee ($100/month), the Marketing Team posts three times a week on behalf of all Auto Pilot participants to keep content on their social media profiles fresh and up to date.

Tips & Tricks	Product Spotlight	Knowledge Share
Back to School Home Organization	Supreme Dream Down Payment Assistance	Mortgage Acronyms

Loan Officers interested in enrolling in Auto Pilot can contact Marketing@SupremeLending.com.

Meet Underwriter David Krahn

Hometown: With the exception of a few years in Indianapolis and 10 years in Florida, I’m from Ft. Wayne, Indiana.
History With Supreme: Started Underwriting with Supreme in April 2015.
Favorite Thing About Working at Supreme: Supreme has always had great leadership and is one of the few places I’ve worked where I truly feel appreciated as an employee.
First Job: I worked for the street department where I painted crosswalks and yellow and white traffic lines on the roads around the city.
Fun Fact People May Not Know: My dog has been in People magazine.
Favorite Vacation Destination: Hilton Head, South Carolina.
Special Interests and Hobbies: Golfing, playing pickleball, and traveling to watch my daughters play volleyball.
Favorite Holiday: I love all things summer so Fourth of July.

August 19, 2022

August 19, 2022August 19, 2022 by Christina Krenek

Pipeline and Reporting Cleanup in Encompass Is Complete!

Have you noticed anything different in Encompass this week? Recent enhancements to pipelines and reporting are now in effect! These exciting changes are outlined below:

Files are now automatically moved to the Adverse Action folder when the loan status is changed to anything other than “Active Loan.”
Any loan with a credit app status that is not “Active Loan” is automatically moved to the Adverse Action folder. This enhancement impacts first and second liens in the Current Prospects, My Pipeline, and Underwriting folders.
Non-active loans no longer appear in pipeline views and reports.

If you have questions or need assistance, please contact BranchSupport@SupremeLending.com.

Reminder: Request New Hire Packets on the Recently Launched Onboarding Portal

Hiring Managers can now submit a new hire request and oversee the hiring of new team members on Supreme’s new online Onboarding Portal. This portal provides real-time status updates on where a new hire is in the onboarding process. With a fresh look and feel, hiring managers can easily enter and find New Hire Details and see which of five onboarding Milestones have been completed, as shown in the screenshot below:

How to Access the Onboarding Portal
You can access the portal at Onboarding.SupremeLending.com or by selecting the “Request a New Hire Packet” on the HR page of Supreme Insight. You must be logged in to the Supreme system or VPN to access the portal. New functionality will be added to the Onboarding Portal when available to further facilitate the hiring and onboarding process. Watch for more features to come!

Introducing Supreme’s New Loan Officer Servicing Portal

“Who is now servicing my loan?” If Loan Officers only had a nickel for every minute they’ve spent answering that question for customers! Now it will take no time at all to find the answer and other key loan information on Supreme Lending’s new Loan Officer Servicing Portal.

Feedback from pilot users say the portal is life-changing, as its self-serve options save Loan Officers so much time after closing. Simply plug in a loan number and find important loan data at your fingertips!

How to Access the Loan Officer Servicing Portal
You can access the Servicing Portal Report (4072) directly from MyReports via the Top Reports for Branches subfolder. A button linking to the portal is also available on the homepage of Supreme Insight.

Note: You must be logged in to the VPN to access the portal on MyReports.

Save $1,000s on Credit Reporting with SmartSelect

Are you tired of spending money on pulling tri-merge credit reports only to find out the borrower is not loan ready? That’s where SmartSelect comes in. This cost-control tool helps determine who should have a tri-merge credit report pulled and, more importantly, who should not. Credit thresholds can be customized and set by Branch Managers. The best part—it’s free for all Supreme Lending Branches to sign-up and start using today.

How Will SmartSelect Benefit You, Your Branch, and Your Loan Officers?

Reduces credit reporting costs (by an average of 16%)
Increases efficiencies
Mitigates risk

Watch this video for a brief overview of the platform and see realistic examples of how much Branches can save each month with SmartSelect.

To sign-up, contact Access Management at AccessManagement@SupremeLending.com or 972.447.5626.

August 17, 2022

August 17, 2022August 17, 2022 by Christina Krenek

Pipeline and Reporting Cleanup in Encompass Is Complete!

Have you noticed anything different in Encompass this week? Recent enhancements to pipelines and reporting are now in effect! These exciting changes are outlined below:

Files are now automatically moved to the Adverse Action folder when the loan status is changed to anything other than “Active Loan.”
Any loan with a credit app status that is not “Active Loan” is automatically moved to the Adverse Action folder. This enhancement impacts first and second liens in the Current Prospects, My Pipeline, and Underwriting folders.
Non-active loans no longer appear in pipeline views and reports.

If you have questions or need assistance, please contact BranchSupport@SupremeLending.com.

Reminder: Request New Hire Packets on the Recently Launched Onboarding Portal

Did You Know? Storage of Personal Files on Company Computers is Prohibited

Did you know that Supreme’s Information Security Policy includes guidance related to storage of personal files on company computers? The policy states that storage of personal files on Supreme computer systems is prohibited.

10.12 Storage of Personal Files on Company Computer Systems
Storage of personal files on any Supreme Lending computer system is prohibited. Supreme Lending is not responsible, nor is able to extract personal files from company computer systems, after employee termination.

Where Can You Find the Entire Supreme Lending Information Security Policy?
The complete Information Security Policy document is located on Supreme Insight under Guidelines > Policies & Procedures > IT > Policies. Or follow the direct link below to view the policy.

If you have any questions regarding this policy, please contact Information Security via Mark.Nagiel@SupremeLending.com. Thanks for participating in the Information Security effort!

Supreme Has Reached 20% of Our Compliance Training Goal

We’re on track for team members completing this year’s required Compliance training. 20% of the company has completed at least one of the two 10-minute courses. Congratulations to Dave Gaudette from Branch 150 for winning last week’s $50 drawing! Log in to Docebo and take your Compliance training today to be considered in the next drawing on Friday, August 26.

Questions? Contact Training@SupremeLending.com or for Docebo-related issues, DoceboSupport@SupremeLending.com.

Share Supreme’s Inc. 5000 Recognition

The 2022 Inc. 5000 Fastest-Growing Companies in America list has been announced. Supreme Lending is honored to be included for the 8th time in 10 years. The news has been shared on Supreme’s Corporate social media pages. To promote this achievement, you can reshare the Facebook and LinkedIn posts to your social media pages. Find links to the Corporate posts below along with an updated award emblem.

Preview the Auto Pilot Social Posts For Next Week

Here is a preview of next week’s posts for Auto Pilot, which include thanking business partners and celebrating National Dog Day on Friday, August 26. For a low monthly fee ($100/month), the Marketing Team posts three times a week on behalf of all Auto Pilot participants to keep content on their social media profiles fresh and up to date.

Business Partner Appreciation	Mortgage Myth	Holiday Observance
Thanking Real Estate Agents	Find the House First	National Dog Day

Loan Officers interested in enrolling in Auto Pilot can contact Marketing@SupremeLending.com.

Meet Jessica Taylor, Field Marketing Specialist

Hometown: I am from Michigan but I have been in Texas for 13 years.
First Job: Nanny – I love kids!
History With Supreme: Started as a Marketing Assistant in February 2018 and been here ever since! I’ve been blessed to work my way up.
Favorite Thing About Supreme: Culture and flexibility. I’m able to go to my side jobs right after work, and my team and bosses support that completely.
Fun Fact People May Not Know: I wouldn’t say this is a fun fact, but most people don’t know that I was born with crooked pinkies. I broke one in softball, but it was already crooked. When I show people, they freak!
How to Turn a Bad Day Into a Good One: I’m a big believer in, “There’s light at the end of the tunnel and speaking things into existence.” I always think of that saying when I’m having a bad day, and it usually works. The more that I talk about what I’m going to accomplish, it ends up happening!
Favorite Vacation Destination: The Netherlands or Belgium.
Special Interests and Hobbies: Anyone who knows me knows that I live and breathe softball every day after work. I give hitting and fielding lessons and coach a 16U select softball team.
Favorite TV Show: Any crime show! Not like NCIS, but the real stuff. I will spend a whole Saturday watching all true crime.

August 10, 2022

August 10, 2022August 9, 2022 by Christina Krenek

Introducing Supreme’s New Loan Officer Servicing Portal

Note: You must be logged in to the VPN to access the portal on MyReports.

New eLearning: Learn Project Management Best Practices and How to Automate Verifications in Encompass

The Training Team continues to launch new on-demand eLearning courses in Docebo covering a variety of helpful topics to enhance professional and personal development, as well as providing job aids for Supreme’s processes and technology. Here’s an overview of the latest courses released:

Finicity: Learn how this tool helps borrowers provide their information for automated verification of employment and assets, and see how the reports are generated in Encompass.
Project Management Essentials: This eLearning course covers the must-knows of managing multiple projects and do’s and don’ts of effective project management.
Six Sigma White Belt Certification: Six Sigma teaches techniques and tools used for process improvement. The White Belt Certification course is the first level of a multi-belt training program to become a project management expert.

Are You Ready for Back to School? Compliance Education That Is!

It’s back to school season, which is also a good time to complete this year’s Compliance training. There are just two quick, straightforward eLearning courses required. This Friday, August 12, there will be another drawing for everyone who has completed their two courses to have a chance to win a $50 gift card. Speaking of contests, if you’re the 15th person to email “Back to School” to SupremeNOW@SupremeLending.com, you could win a $50 gift card to the Supreme Swag Store!

Congratulations to the more than 15% of the company who have completed the training so far and will be considered for the drawing. Want to join them? Log in to Docebo to finish the courses today!

Questions? Contact Training@SupremeLending.com or for Docebo-related issues, DoceboSupport@SupremeLending.com.

Preview the Auto Pilot Social Posts For Next Week

Here is a preview of next week’s posts for Auto Pilot, which include observing National Garage Sale Day on the second Saturday of the month and homebuying trends. For a low monthly fee ($100/month), the Marketing Team posts three times a week on behalf of all Auto Pilot participants to keep content on their social media profiles fresh and up to date.

National Observance	Market Trends	Tips & Tricks
Garage Sale Day	Favorable Time for Homebuyers	Competing With Cash Offers

Loan Officers interested in enrolling in Auto Pilot can contact Marketing@SupremeLending.com.

Meet Benita and Jerry Ladd and Their Supreme Team in Kentucky

Branch Location: Down in the western end of Kentucky. We are in what we would call the hub as there are several smaller towns around us that we serve, including Benton, Mayfield, Murray, Ledbetter, Kuttawa, Eddyville, and Princeton, just to name a few. We are also just about 7 miles from the Illinois border, so we service that area as well.
History With Supreme: 11 years this December. It’s a long story as to why we came to Supreme. To sum it up, after meeting with the Corporate office for a couple of hours, we had a break and Benita and Jerry looked at each other and said, “This is it!” It feels like home, so here we are still 11 years later.
Branch Team Members: There are four!
- Benita and Jerry Ladd, husband-and-wife, Branch Manager and Loan Officer team.
- Denise Keith, who has worked with the Ladds for 15+ years.
- Beverly Ladd, who worked with the Ladds for 7 years prior and has been back on the team for 2 years.
Branch Motto: We may have problems, but CLOSING LOANS IS NOT ONE OF THEM!

Beverly Ladd and Denise Keith

Benita and Jerry Ladd

Typical Day at Your Branch: There is nothing typical about your day when you are in the mortgage business. They’re always full of surprises, LOL!
Recent Team Achievements: We never missed a loan closing during COVID. We even closed loans in the parking lot in the rain.
Team’s Key to Success: Hustle! Do not just be an order taker. Do your job. Take and submit complete loan applications and files. Hold yourself responsible. Review your documents, dot your I’s, and cross your T’s.
Favorite Thing About Working at Supreme: We are one big, happy family!
Fun Fact About the Branch: We have a fur baby, Pogo, who is our Branch’s Director of Security and Stress Management. She even has her own business cards. The customers just love her!

August 3, 2022

August 3, 2022August 2, 2022 by Christina Krenek

Regularly Scheduled System Maintenance Will Be Held This Weekend

Supreme Lending IT will be conducting our regularly scheduled system maintenance this weekend:

Friday, August 5, beginning at 9 p.m., through Saturday, August 6, at 6 a.m. Central Time.
Saturday, August 6, at 9 p.m. through 11 p.m. Central Time.

All systems may be impacted during this time.

Mortgage 201: How to Navigate Loan Guidelines

A new eLearning course, Mortgage 201, is now available in Docebo under the Course Catalog. This 10-minute on-demand training covers how to research loan guidelines on Supreme Insight to help determine the best-fit mortgage programs for borrowers.

Complete the 2022 Compliance Training Today for More Chances to Win $50

Last week, the Training Team introduced bi-weekly $50 drawings for everyone who successfully completes this year’s two required Compliance training courses.

Congratulations to Erick Solis, Loan Officer Assistant in Corinth, Texas, for winning the first drawing last Friday!

Remember, the Compliance courses should only take 10 minutes and you have the option to skip to the assessment if you’re already confident in the topics. Log in to Docebo to complete the required Compliance training and be entered into the next $50 drawing that will be held on Friday, August 12.

Questions? Contact Training@SupremeLending.com or for Docebo-related issues, DoceboSupport@SupremeLending.com.

Educate Borrowers and Promote Supreme’s 2-1 Temporary Interest Rate Buydown Program

New marketing materials about the recently announced 2-1 Temporary Interest Rate Buydown Loan program are now available in Ignite. Loan Officers can promote the program using Compliance-approved, ready-to-use flyers and a social media post. Follow the direct link to the flyer along with a social media post below.

Click here for the social media graphic.

Here’s the approved social media post copy:

As interest rates are on the rise, Supreme Lending is proud to offer a 2-1 Temporary Interest Rate Buydown for fixed-rate Conventional, FHA, and VA loans, which allows borrowers to reduce their effective monthly mortgage payment for the first two years. Contact us to learn more and see if an interest rate buydown is right for you.

For custom marketing material requests, please email Marketing@SupremeLending.com.

Preview the Auto Pilot Social Posts For Next Week

Here is a preview of next week’s posts for Auto Pilot, which include honoring Purple Heart Day on August 7 and home organization tips. For a low monthly fee ($100/month), the Marketing Team posts three times a week on behalf of all Auto Pilot participants to keep content on their social media profiles fresh and up to date.

National Observance	Market Update	Tips & Tricks
Purple Heart Day	Residential Real Estate Cooling	Back to School Organization

Loan Officers interested in enrolling in Auto Pilot can contact Marketing@SupremeLending.com.

Meet Jordan Sparkman, Closer/Funder

Hometown: Born and raised in Dallas; Wylie to be specific.
History With Supreme: I learned about Supreme’s Closing Department through the Supreme University in 2018. I took the 8-week closing and funding course and haven’t looked back since.
Favorite Thing About Working at Supreme: Supreme’s leaders really dive into each member of their teams at the ground level to understand what makes you tick and know how to help or push you to the next level. I have also seen that Supreme looks internally to move employees up when they want to pursue the next step, and that is a light on Supreme’s integrity. They genuinely want to see you succeed!
Special Interests and Hobbies: I am a space nerd and have multiple telescopes that I use to stargaze and look at other galaxies! I love listening to astrophysicists speak about the wonders of our universe.
How to Turn a Bad Day Into a Good One: Spending time with family or gaming. I have a newborn daughter and even just seeing her puts me in the BEST mood!
Favorite Vacation Destination: Alaska. I love the cold! My father passed away this year and it was our favorite place to visit. We went three times together and I plan to go back soon! It is a special place for me
Favorite Holiday: New Year’s. We are part of history every time a new year rolls around! To think the world has been around 4.5 billion years, I am grateful to be a part of each year that I can be. Life is very quick!

July 27, 2022

August 1, 2022July 26, 2022 by Christina Krenek

Introducing Bi-Weekly $50 Drawings for Completing the Compliance Training

Exciting news! Beginning this Friday, July 29, the Training Team will be holding bi-weekly drawings for those who have completed the required 2022 Compliance Training Courses. Winners will receive $50 gift cards! Drawings will be held every other Friday until the training completion deadline on November 4, 2022.

Everyone who has completed the training by each of the Friday drawings will be eligible to win. For example, if someone already completed the training on July 8, they would be eligible for every drawing going forward. If someone completes the training on October 1, they will only be eligible for the three remaining drawings. The sooner you complete your Compliance Training, the more chances you will have to win!

Currently, 262 Supreme Team members have successfully completed both 10-minute courses and will be entered into the first drawing this Friday! Want a chance to win this week, too? Log in to Docebo to complete the courses today!

Questions? Contact Training@SupremeLending.com or for Docebo-related issues, DoceboSupport@SupremeLending.com.

Get Sizzling Summer Health and Wellness Tips

The August Hope Health newsletter is jam-packed with helpful tips and insights for healthy living. Learn the benefits of high-intensity interval training (HIIT), what is intermittent fasting, five ways to overcome regrets, the ins and outs of antibiotics, and more.

Preview the Auto Pilot Social Posts for the Week of August 1

Here is a preview of next week’s posts for Auto Pilot, which include debunking a mortgage myth about Adjustable-Rate Mortgages (ARMs) and market trends. For a low monthly fee ($100/month), the Marketing Team posts three times a week on behalf of all Auto Pilot participants to keep content on their social media profiles fresh and up to date.

Mortgage Myth	Market Trends	Seasonal
Never Get an ARM	Buyer Competition Down	Back to School

Loan Officers interested in enrolling in Auto Pilot can contact Marketing@SupremeLending.com.

Meet Heidi Shaw, Sr. Compliance Analyst

Hometown: Gilford, New Hampshire
History With Supreme: I joined Supreme Lending in March 2018 and have always worked in the Compliance Department. Currently, most of my time is spent answering Compliance Support email questions, working on the project team that handles testing changes to the system, training on compliance-specific topics, reviewing loan-level compliance inquiries, and researching compliance issues.
Favorite Thing About Working at Supreme: The people I work with are wonderful. I get to talk with people located all around the country. Working in Compliance, I do not always have the best news for people, but they are still receptive and friendly.
Fun Fact People May Now Know: I played ice hockey in high school. When I joined the team, I did not know how to ice skate. I fell face first on the ice in my first game. I practiced hard and impressed myself by the second season.
Favorite Vacation Destination: I like anyplace warm that has pretty water.
Special Interests and Hobbies: My newest interest is being involved in 603 United, which is a non-profit organization that provides social inclusion programming, such as team sports and group movement activities, to bring together adults in the community with and without intellectual disabilities. 603 United aims to support adults with intellectual disabilities by providing social structure and connection, physical activity in an accessible and encouraging environment, and a wide support system with other participants and volunteers.

July 20, 2022

July 21, 2022July 20, 2022 by Christina Krenek

Changes to the Bond eFolder Placeholders Have Been Completed

The final changes to the new generic naming conventions for all Bond disclosures in Encompass have been made and will be implemented into production tomorrow, Thursday, July 21. This will streamline the process and reduce the number of placeholders in the dropdown list.

Please find the updated Bond eFolder Placeholder document linked below that specifies the changes. If you have questions or need assistance, please contact the eFolder Committee at eFolder@SupremeLending.com.

View President’s Club Standings on Supreme Insight

We have launched real-time President’s Club standing reports for Top Producers and Branch Managers on Supreme Insight. Note: You must be logged in to the VPN to access these reports. Standings for Regional Managers will be updated on the Insight page monthly.

President’s Club standing reports for Processors, Underwriters, and Closer/Funders are coming soon! We are updating these reports to reflect both digital and paper customer satisfaction survey points.

Tip of the Month: How to Access Supreme Lending Resources From Outside of the United States

With personal and business travel resuming, many of us may need to stay connected to the office while on the go by using our Supreme Lending laptops. While this is not a problem when traveling within the continental United States, it is challenging when traveling abroad.

To prevent cybercriminals from remotely accessing our networks for nefarious purposes, access to Supreme resources is blocked from locations outside of the United States. This is a common practice used by many organizations to eliminate easy access for attackers. For team members who need to log in from international locations, we will need to set up special access to our systems and resources.

Requests for laptop/desktop remote access from international locations must be submitted by the employee via a Service Desk ticket 5 business days prior to departure.

Read the full bulletin that includes the new policy and process linked below.

See How Quick It Takes to Complete the 2022 Compliance Training

We’re getting closer to reaching our Compliance completion goal! If you haven’t already, check out the two 10-minute eLearning courses and see how simple it is to complete this year’s required Compliance training. Here’s what Wayne Lewis III, Bond Purchase Clearing Specialist, shared with the Training Team about the 2022 courses:

“Thank you for the revised Compliance Training! The eLearning was packed full of insightful information, straightforward enough to keep my attention, and short enough to be respectful of everyone’s time, which is quite an improvement over last year’s training!”

Go to Learning.SupremeLending.com to log in to Docebo to complete the courses.

Questions? Contact Training@SupremeLending.com or for Docebo-related issues, DoceboSupport@SupremeLending.com.

Preview the Auto Pilot Social Posts for the Week of July 25

Here is a preview of next week’s posts for Auto Pilot, which include debunking a mortgage myth and a market update. For a low monthly fee ($100/month), the Marketing Team posts three times a week on behalf of all Auto Pilot participants to keep content on their social media profiles fresh and up to date.

Mortgage Myth	Market Update	Homeowner Tips
Do You Find the House First?	Rate Comparison	Cash Out on Home Equity

Loan Officers interested in enrolling in Auto Pilot can contact Marketing@SupremeLending.com.

Meet Katie Klaske, Regional Underwriting Manager

Hometown: Neenah, WI
First Job: ‘Kennel Crew’ at a local animal hospital caring for sick and/or boarded dogs and cats along with cleaning the building.
History With Supreme: I started with Supreme as an Underwriter in August 2015. I knew absolutely no one here. BUT, to this day, coming to Supreme was the best decision! In early 2020 I moved to the Underwriting Team Lead position and then to my current role, Regional Underwriting Manager, in June 2020. I love my current role and team so much!
Favorite Thing About Supreme: Being here for almost seven years, Supreme has grown quite a bit but it still feels like a close-knit family. Everyone helps and supports one another.
Fun Fact People May Not Know: I am an avid outdoors-woman and grew up hunting and fishing with my Dad. I am keeping those traditions alive with my daughter.
How to Turn a Bad Day Into a Good One: Turn on some good, upbeat music, and remember this too shall pass. We always get to the other side and can learn so much from each trial and tribulation.
Special Interests and Hobbies: Besides being outdoors with my family, I love to cook (trying to hone in my skills and recipes on my smoker, as of late) and host friends and family at our home.
Favorite Book: Believe It by Jamie Kern Lima. In 2022, I set a goal to read a handful of motivational books. Believe It and The Change Agent have been my favorites so far.

July 13, 2022

July 13, 2022July 12, 2022 by Christina Krenek

Refresher: How to Transfer an FHA Case Number

Loan Officers and Processors, when a borrower requests their FHA loan to be transferred to another lender, please direct the lender to complete the FHA Case Number Transfer Request form online at FHATransfer.SupremeLending.com.

If the lender has any questions, they can email FHATransfer@SupremeLending.com or call 972.447.5619.

Please keep in mind that once a lender contacts anyone at Supreme for an FHA transfer request—even if it is sent to a Loan Officer or Processor—we have less than five days to transfer the case number and appraisal. After five days, the U.S. Department of Housing and Urban Development (HUD) could get involved.

Annual Open Enrollment Is Live!

Open Enrollment for the 2022-23 benefit period is now open through Wednesday, July 20, 2022. If you want to remain in the same plans you are currently enrolled in, no action is required on your part. Your elections will automatically be carried to the 2022-23 plan year. If you want to make changes to your current elections, you must log in to Supreme’s online Benefits Portal.

Follow the link below to get an overview of the 2022-23 Open Enrollment, what’s changing, things to consider, and instructions to log in to the portal.

Have You Started the Required Compliance Training Yet?

Congratulations to the 117 Supreme Team members who have already completed at least one of this year’s Compliance trainings! Our goal is for all employees to complete the two required eLearning courses by the first week of November. But why wait until then? Get the training out of the way early and start today!

The two required eLearning courses should only take about 10 minutes or less, plus you can skip to the end if you’re already confident to take the short assessment.

Go to Learning.SupremeLending.com to log in to Docebo.

Questions? Contact Training@SupremeLending.com or for Docebo-related issues, DoceboSupport@SupremeLending.com.

Meet Payton Heidenreiter, Onboarding Specialist

Hometown: I’m originally from Minnesota and I lived in New Jersey for a few years when I was young. My family moved here to Texas when I was 10 and never looked back!
History With Supreme: I started with Supreme as a Recruiting Coordinator about 1 year and 8 months ago, and moved to the Onboarding Department about 3 months in. I love getting to help new branches feel comfortable and find success in their first weeks with us.
Favorite Thing About Supreme: Definitely the people I work with. I genuinely couldn’t ask for a better group of humans.
Fun Fact People May Not Know: I have a degree in theater and a minor in environmental science.
Special Interests and Hobbies: I love to read, bake, and paint. I actually had a semi-successful art business during the pandemic.
Favorite Vacation Destination: St. Maarten
Favorite Holiday: Thanksgiving because my whole family is home and it’s a food holiday—what’s not to like?

July 6, 2022

July 6, 2022July 6, 2022 by Christina Krenek

Regularly Scheduled System Maintenance Will Be Held This Weekend

Supreme Lending IT will be conducting our regularly scheduled system maintenance this weekend:

Friday, July 8, 2022, beginning at 9 p.m., through Saturday, July 9, 2022, at 6 a.m. Central Time.

All systems may be impacted during this time.

Open Enrollment for Benefits Is Coming Soon

Open Enrollment will be held Monday, July 11, through Wednesday, July 20. Stay tuned for more information.

Reminder: Generic Bond eFolder Placeholders Will Be Implemented by the End of the Week

We are in the final stages of the eFolder clean-up effort in Encompass with the organization of the Bond placeholders. The new generic naming conventions for all Bond disclosures will be launched by the end of this week! This will streamline the process and reduce the number of placeholders in the dropdown list.

Please find the updated Bond eFolder Placeholder document linked below that specifies the changes. We appreciate the feedback we’ve received and have incorporated the updates.

If you have questions or need support, contact eFolder@SupremeLending.com.

Mortgage 101 Training Is Now Available in Docebo

New to the mortgage industry or need to brush up on mortgage terms? The Training Department has launched the Mortgage 101 eLearning course in Docebo. This 15-minute on-demand course provides a basic understanding of mortgages, including the life cycle of a loan, mortgage terminology and acronyms, types of loan programs, interest rates, and the mortgage payment equation. It’s a great introductory course for those who are new to the industry.

Compliance Training Made Easy for 2022

Since launching Supreme’s annual required Compliance training courses last week, 55 Supreme Team members have already completed at least one of the brief eLearning trainings. Remember, this year’s training only consists of two 10-minute courses, and it’s easy to jump to the end if you already feel confident enough to take the final assessment.

Go to Learning.SupremeLending.com to log in to Docebo and complete the Compliance training today!

Meet Kyle Henderson, Branch Support Specialist

Hometown: Kyle, TX. (That’s not why I am named Kyle though!)
History With Supreme: Have been here for six years, all with our Branch Support Team.
Favorite Thing About Supreme: My team and manager. All are great to work with and even better people.
Fun Fact People May Not Know: I held an unofficial North American fishing record when I caught a certain species of Carp at 13 years old.
How to Turn a Bad Day Into a Good One: Find a photo or video of my two kids, Kolbi and Kenzi.
Favorite Vacation Destination: Water…anywhere with water.
Favorite Holiday: My birthday.