suprememarketing

June 8, 2022

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Regularly Scheduled System Maintenance Will Be Held This Weekend

Supreme Lending IT will be conducting our regularly scheduled system maintenance beginning:

Friday, June 10, 2022, beginning at 9 p.m., through Saturday, June 11, 2022, at 6 a.m. Central Time. 

Offer Customers an Enhanced Experience With Hybrid eClosing

Supreme has completed the companywide rollout of hybrid eClosing! Branches can now offer their customers the opportunity to opt-in to Supreme Hybrid eClose, if available for their loan program. If using hybrid eClosing, please ensure Branch Fee Sheets are updated for accurate disclosures.

Hybrid eClosing saves time and helps improve the quality of closing documents. The process allows customers to review closing documents, including those that will need notarization and to be signed in person, before the file is sent to the title company. Customers can then ask questions beforehand. Any needed or requested changes can be made prior to the closing appointment so there’s no waiting at the closing table for documents to be redrawn. 

If you haven’t attended the hybrid eClosing training but would like to, please contact Training@SupremeLending.com.

For any questions about hybrid eClosing, please contact Anthony.Dotson@SupremeLending.com.

Promote Supreme Hybrid eClose With a New Branded Flyer

A new flyer is now available in Ignite to educate customers about Supreme’s hybrid eClosing service. The flyer clearly outlines what is involved in a hybrid eClosing, the benefits of the service, and the three easy steps of the process customers will need to take.

CLICK HERE to view, customize, and download the flyer in Ignite.

Download the Updated Condo Review Questionnaires

For Branches looking to obtain condo review approval, the Project Review Office (PRO) Team has updated the Limited and Full Review Questionnaires. These questionnaires include additional condo review addendum information combined into one document to streamline the process. The questionnaires have been updated in Supreme Insight on the Project Review Office page and in Policies and Procedures. Follow the direct links below to download the questionnaires.

CLICK HERE to download the new Full Condo Review Questionnaire. 

CLICK HERE to download the new Limited Condo Review Questionnaire.

 

7 NEW eLearning Courses Now Available in Docebo

The Training Team is excited to announce the release of seven new on-demand eLearning courses covering a variety of topics for both professional and personal development. Follow the links to view more details and enroll in Docebo.

As a reminder, all courses are available via Docebo on the Training Dashboard. For questions or inquiries about Training, contact Training@SupremeLending.com or for Docebo-related issues, DoceboSupport@SupremeLending.com.

This Month’s Tip: SMS Phishing (Smishing) on the Rise!

A form of phishing, known as smishing, is the act of using text messages to trick individuals into disclosing sensitive information, visiting a dangerous website, or downloading a malicious app onto a smartphone. These innocent looking messages may ask to confirm banking details, verify account information, or subscribe to an email newsletter via a link delivered by SMS. As with phishing emails, the end goal is to trick people into an action that plays into the hands of cybercriminals.

Smishing attempts have risen dramatically, and Supreme employees are in the crosshair. Here is one example of several seen last month:

The good news is that the potential ramifications of these attacks are easy to protect against. In fact, you can keep yourself safe by doing nothing at all. The attack can only do damage if you take the bait.

Here are a few things to keep in mind that will help you protect yourself against smishing:

  • Do not click on any link or call any number received from an unknown sender.
  • A message from an unknown sender that urges for a quick reply is a clear sign of smishing.
  • Never provide personal information such as usernames, banking information, or other account details through text.
  • Remember that legitimate companies will not ask for personal information over text.
  • Be on the lookout for messages that contain the number “5000” or any number that is not a phone number. These are often associated with email-to-text services that criminals can use to avoid providing an actual phone number.
  • Understand that smishing is not limited to just texting – WhatsApp, Facebook, and other messaging services are all potentially vulnerable.

CLICK HERE for the PDF version of this month’s tip bulletin.

If you have any questions regarding this tip, please contact Information Security via Mark.Nagiel@SupremeLending.com. Thanks for participating in the Information Security effort!

Meet Your Supreme Lending Licensing Team!

The Supreme Licensing Team is responsible for managing all license activity for the Company, Branches, and Loan Originators. The team currently monitors:  

  • 350 Branch Locations
    1,507 Total Branch Licenses
  • 1,310 Licensed Loan Originators
    4,338 Total Loan Originator Licenses
  • 83 Total Company Licenses

Get to know each of the team members, their specialties, how they serve you, and contact information! 

CLICK HERE to download the Meet the Team flyer featured below. 

June 1, 2022

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Regularly Scheduled System Maintenance Will Be Held This Weekend

Supreme Lending IT will be conducting our regularly scheduled system maintenance this weekend:

Friday, June 3, 2022, beginning at 9 p.m. to 11 p.m. Central Time

Promote National Homeownership Month!

June is National Homeownership Month, a time designated every year to celebrate the benefits of owning a home. But as you know, homeownership is about so much more than simply owning a house! Helping people achieve their dreams of homeownership is the reason we do what we do.

In recognition of this special month, we have a marketing toolkit to help promote the benefits of homeownership with your customers, business partners, and communities in June. You’ll find a flyer, email template, and social media post available now in Ignite.

Log in to Ignite. In the Marketing Tab, select Tool Kits > National Homeownership Month to access the materials.

Preview the Auto Pilot Social Posts for the Week of June 6

Here is a preview of next week’s posts for Auto Pilot, which include kicking off National Homeownership Month with an engaging infographic and debunking mortgage myths. For a low monthly fee ($100/month), the Marketing Team posts three times a week on behalf of all Auto Pilot participants to keep content on their social media profiles fresh and up to date.

National Homeownership
Month		 Mortgage Minute Product Spotlight
Infographic with Market Data
Debunking Mortgage Myths
Adjustable-Rate Mortgage
(ARM)

Loan Officers interested in enrolling in Auto Pilot can contact Marketing@SupremeLending.com. 

New eLearning Course: How to Detect Mortgage Fraud

As Information Security remains a top priority at Supreme, the Training Department has developed a new eLearning course on Mortgage Fraud available now in the Training Dashboard on Docebo. In this on-demand training, learn how to spot suspicious activity, identify red flags, and combat mortgage fraud schemes. Follow the direct link below to enroll in the course via Docebo.

Enroll in Mortgage Fraud Training

Get Your Monthly Dose of Health and Wellness Tips

June 11 is National Family Health and Fitness Day. Get tips for exercising your core muscles, deciphering juice cleanses, caring for loved ones with Alzheimer’s disease, and more in this month’s Hope Health newsletter available here. You’ll also find a fun vegetable recipe ideal for summer BBQs.

Meet Olivia Johnson, Digital Marketing Specialist

  • Hometown: Growing up, my family moved 6 times across 5 different states, but I have lived in Texas for half of my life now, so I claim it as my home! 🤠
  • History With Supreme: I joined Supreme last November and have loved every day since.
  • Favorite Thing About Supreme: The culture and people! This team is the best one I have been a part of in my career and has had such a positive impact not only on my professional life, but also on my personal life. This is my first role in the mortgage industry, so it has been super fulfilling being a part of a company that delivers the dream of homeownership!
  • Fun Fact People May Not Know: I collect mid-century furniture. My current project is restoring a Kent Coffey dining set I found at a flea market.
  • How to Turn a Bad Day Into a Good One: Spending time with my dog, Merle. He is the biggest cuddle bug!
  • Favorite Vacation Destination: Any National Park. My favorite I have been to is Zion. I love adventure and exploring new places. I get bored at the beach!
  • Special Interests and Hobbies: Roller-skating. I know a few tricks, but I mainly just skate different trails. I skated a half marathon once.

May 25, 2022

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Supreme Lending Will Be Closed Monday, May 30 for Memorial Day

In observance of Memorial Day, Supreme’s offices will be closed Monday, May 30, 2022. Memorial Day isn’t considered a business day and cannot be included in the recession period for refinances or waiting periods.

As a federal holiday, banks will not be open for business; therefore, the Wire Desk will be unable to process wires and the Lock Desk will not issue a rate sheet. As a reminder, all locks must be valid through the disbursement date. Please be sure to request any necessary extensions to accommodate the rescission period as well as the lock expiration date.

Click here for the Bulletin with full details, including rescission dates and the closing disclosure calendar.

Check Out the New Instructor-Led Courses in June

The Training Team has scheduled several new and exciting instructor-led courses throughout the month of June covering a variety of fresh, relevant topics. Whether you’re looking to brush up on your mortgage lingo or refresh your knowledge on VA, FHA, and USDA loans, check out this month’s top training courses and enroll in Docebo.

  • Mortgage 101
  • Mortgage 201
  • Mortgage Acronyms
  • Life Cycle of a Mortgage Loan
  • FHA Loan Overview
  • VA Loan Overview
  • USDA Loan Overview

Questions or inquiries about Training? Contact Training@SupremeLending.com or for Docebo-related issues, DoceboSupport@SupremeLending.com.

Save 50% on Supreme Swag Sale Items!

The Supreme Swag Store Sale is now offering 50% off select items. Save money on your summer swag and help us make room for new inventory. From $5 t-shirts and $14 polos to high-quality outerwear and a variety of tech gifts—see what you can score for half-off in Ignite.

Click below to navigate directly to the Sale tab in Ignite.

Click here
Supreme Is Recognized as a 2022 5-Star Lender by MPA

Mortgage Professional America magazine surveyed Loan Originators across the United States to determine its winning list of 5-Star Lenders for 2022—top mortgage companies dedicated to putting people and innovation above profit. Supreme is honored to be one of only 15 lenders who made this year’s prestigious list. Thank you to our SUPREME Team, business partners, clients, and families for supporting our mission! Follow the links below to view our Corporate social media posts to like, share, and/or comment.

Facebook-f Linkedin-in Instagram
Preview the Auto Pilot Social Posts for the Week of May 30

Did you know June is National Homeownership Month? Throughout the month, we’ll be sharing feel-good, homey posts across our Corporate social media pages as well as in our Auto Pilot Program. Here is a preview of next week’s posts for Auto Pilot, which include honoring Memorial Day and an engaging video to kick off National Homeownership Month. For a low monthly fee ($100/month), the Marketing Team posts three times a week on behalf of all Auto Pilot participants to keep content on their social media profiles fresh and up to date.

Holiday Summer Break National Observance
Memorial Day
Moving Season
Homeownership Month
(Video)

Meet Megan Oswald, Training Curriculum Developer
  • Hometown: Michigan. I moved a lot, but Algonac and Lapeer would be my two “hometowns” if I had to choose.
  • History With Supreme: Joined six months ago as a Curriculum Developer.
  • Favorite Thing About Supreme: It’s busy and successful while feeling small enough to be personal.
  • Fun Fact People May Not Know: I am actively documenting my fitness and health journey to one day show everyone, in any situation, that they can change their lives.
  • Favorite Vacation Destination: I’m all over the place. I love New York City because of the energy, and I love Northern Michigan and the Midwest because of the nature. If I have water or hiking, I’m fine.
  • Special Interests and Hobbies: Gardening, cooking, cleaning, working out, kayaking, boating, hiking, reading, and working on puzzles.
  • Favorite Holidays: For family time: Christmas and Thanksgiving. For fun: Fourth of July and Labor Day.

May 18, 2022

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This Month’s Tip: How to Recognize and Avoid Targeted Phishing Attacks

Phishing continues to be the most common online threat to Supreme Lending employees, so it’s important to spot tell-tale signs and know what to do when you encounter a malicious email. This month we will break down a “sample” phishing email received by a Supreme employee.

Warning signs in this email include conflicting contact information and malicious URLs:

  • In the email signature, there’s a legitimate @stewart[.]com address, but this email was sent from @packitupboise[.]com.
  • Since this email was supposedly sent by Stewart Title, one would expect the link to direct to a web address related to their company. In this case, the URL is taking us to hxxp://[mikesbirdfeeders[.]com].

What to Do If You Receive a Phishing Email?
Be suspicious of any unsolicited email you receive from someone you do not recognize. Scammers are often very clever at disguising a phishing scam as a legitimate email from a reputable organization. If you feel that something is not quite right, always report the email to Supreme’s Information Security Team by highlighting the phishing email in your inbox and clicking the Report Phish button.

Click here to read the full bulletin.

If you have any questions regarding this policy, please contact Information Security via Mark.Nagiel@SupremeLending.com. Thanks for participating in the Information Security effort!

Are You Savvy in Microsoft Outlook?

Here’s an overview of a few tips and tricks the Training Team put together to help make email tasks and communication in Outlook efficient and productive.

Watch an interactive video of these tips below.

A downloadable Job Aid for these tips is also available HERE.

Accepting Meeting Invites
When accepting a meeting invite in Outlook, accept without sending a reply to eliminate unnecessary inbox clutter. Select the Do Not Send a Response option from the drop-down menu.

Blocking Time for Personal Time Off (PTO)
When out of the office, block your time off on your Outlook calendar by selecting the Out of Office option so others will see when you’re on PTO.

 

Send Separate PTO Invites to Your Manager
A separate PTO calendar invite should be sent to your manager. Make sure to select the Show As option as Free so it doesn’t block their calendar but provides a reminder of your PTO.

 

Reminder: Check Out Usherpa’s Latest Features During Tomorrow’s National Training

Join us tomorrow, Thursday, May 19, at 1 p.m. Central Time, for a national training hosted by Usherpa to go over a variety of the CRM platform’s exciting features that can help Loan Officers build their business—from loan process milestone communications to real estate partner emails, one-on-one texting, and more!

Click Here to Register
Preview the Auto Pilot Social Posts for the Week of May 23

Here is a preview of next week’s posts for our Auto Pilot Program, which include tips for pool maintenance this summer and an educational video highlighting Jumbo loans. For a low monthly fee ($100/month), the Marketing Team posts three times a week on behalf of all Auto Pilot participants to keep content on their social media profiles fresh and up to date.

Tips and Tricks Product Highlight Why Supreme?
Pool Maintenance for Summer
Jumbo Loans (Video)
Convenient Experience
Meet Melody Crowe, Regional Closing Manager
  • Hometown: Denver, Colorado
  • First Job: At Heidi’s Brooklyn Deli
  • History With Supreme: Joined as a Closer/Funder in 2016 and became a Closing Manager in April 2022.
  • Favorite Thing About Supreme: I like that everyone shares the same vision and how dedicated we are to helping people achieve the American dream of becoming homeowners.
  • Fun Fact People May Not Know: I started training jujitsu in the last year and love it!
  • Favorite Vacation Destination: Anywhere with a beach.
  • Special Interests or Hobbies: Hiking, anything outdoors, and live music.
  • Favorite TV Show: Grey’s Anatomy and Yellowstone.

May 11, 2022

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Regularly Scheduled System Maintenance Will Be Held This Weekend

IT will be conducting regularly scheduled system maintenance this weekend beginning Friday, May 13, at 9 p.m. through Saturday, May 14, at 2 a.m. Central Time.

ICE, a technology vendor for Supreme, will also be conducting scheduled system maintenance for Encompass Plugged-In beginning Saturday, May 14, at 9:45 p.m. through Sunday, May 15 at 9 a.m. Central Time.

Reminder: ListReports Webinar Covering New Offering for Loan Officers Is Tomorrow, May 12

For ListReports users or Loan Officers interested in learning about the platform’s automated co-branded marketing and real estate agent data services, join this national training webinar Thursday, May 12, at 1 p.m. Central Time.

Attendees will learn about ListReports’ NEW value-added service, Agent Intel Plus, which helps protect and grow purchase business by sending automated, actionable triggers about competitors, prospects, social media posts, and connection alerts.

Click Here to Register
Join Usherpa’s National Training and See the Platform’s Leading Features in Action

Usherpa is a powerful, easy-to-use marketing and smart customer relationship management (CRM) platform that helps build and maintain relationships with prospects, past customers, and business partners, resulting in increased repeat and referral business.

On Thursday, May 19, at 1 p.m. Central Time, Usherpa will host a national training webinar for Supreme to highlight a variety of the CRM platform’s features, including:

  • Loan In-Process Milestone communications (including updated emails and text messages)
  • Buyer’s Connection REALTOR® email
  • One-on-one texting
  • Smart Score
  • Homebot integration
  • Co-marketing refresh
Click Here to Register
Refreshed Renovation Loan Flyers Are Now Available

New flyers promoting Supreme’s Renovation loan options are now available in Ignite. The two new pieces provide a glance of each program’s highlights for a simple, high-level comparison of Conventional Homestyle®, FHA Limited and Standard 203(k), and VA Renovation loans. Follow the links below to view, download, and customize the flyers.

Click image to download
Click image to download
Preview the Auto Pilot Social Posts for the Week of May 16

Here is a preview of next week’s posts for our Auto Pilot Program, which include a breakdown of the PITI mortgage acronym and a USDA loan guideline update for non-citizens. For a low monthly fee ($100/month), the Marketing Team posts three times a week on behalf of all Auto Pilot participants to keep content on their social media profiles fresh and up to date.

Mortgage Minute Product Highlight Why Supreme?
What is PITI?
USDA for Non-Citizens
The Supreme Experience

Loan Officers interested in enrolling in Auto Pilot can contact Marketing@SupremeLending.com. 

Learn How to Set SMART Goals on Tuesday, May 17

Do you struggle with goal setting? Need help writing clear and attainable goal statements? Training has launched a new instructor-led course to provide a deep dive into setting goals the SMART way.

SmartGoals1200x630-BAST-2022-05-04-15-44-45

When: Tuesday, May 17, at 1 p.m. Central Time
Where: Virtually via Docebo

Enroll Now in Goal Setting the SMART Way
Docebo Update: The Course Library Is Now Available on the Training Dashboard

For easier navigation to ALL of Supreme’s Training courses, including both eLearning and instructor-led, the Supreme Lending Course Library is now available on the Training Dashboard in Docebo. Displayed under the Training Calendar, you’ll find a preview of recently added courses and a direct link to view all. On the Course Library, there are options to browse and search courses by category, filters, and keywords.

Meet the McClellan Region Branch in Austin, Texas
John McClellan, Regional Branch Manager

  • Branch Location: Our Branch was born and raised in Northwest Austin. Austin is now one of the fastest-growing metro cities in America. We take pride in being local and our clients love that we are from here. With our inside knowledge, we can help clients moving here with a more personal touch and accountability. Yee haw!
  • History of Supreme: Our Branch has been with Supreme for 15 years. As Supreme has grown, we have also grown lock step.
  • Number of Team Members: 40 in Central Texas
  • Branch Specialty or Areas of Expertise: We’re a purchase-oriented shop, focused on our referral partners through education and guidance.
  • Typical Day-to-Day Operations: We put families in homes.
  • Team Achievements in Last Year: We have consistently been recognized as a Best Places to Work by the Austin Business Journal. We’re excited to share that we just found out we received this honor again for 2022.
  • Keys to Success: We call ourselves a Tribe, and we mean it. We treat each other like family—focusing on communication, employees helping other employees, and treating our clients the same way.
  • Team Fun Facts: We have employees that have been with us for 10+ and 15+ years. The majority of our staff has been here for 5 to 8 years, which is unheard of in our industry. “Don’t beat a dead horse” is advice that can be heard around the office daily. We have a tradition where our Office Manager sends out birthday emails that are personalized and funny; everyone looks forward to their birthday email. Our team events can be anything from happy hours to board games and psychics in the office, and once John’s pool is finished, we will be celebrating each other with cannonballs and BBQs poolside.
  • Love Most About Supreme: Employees are free to run their business like they want, while also knowing that they have the full support of our team on the backend.
  • Anything Else to Share: We work hard, and we play hard. And we love our Tribe like we love our coffee – STRONG.

May 4, 2022

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Get Answers to the Lock Desk’s Frequently Asked Questions

Do you know Supreme’s Lock Desk daily cut-off time for locks? If a lock expires, can it be extended? What are the extension and relock policies for Jumbo locks? These are just a few of the common questions the Lock Desk receives.

For easy access to these answers and those of many other frequently asked questions, a new Lock Desk FAQ resource is now available on Supreme Insight under the Secondary Marketing tab. Access the document directly via the link below.

Download the Lock Desk FAQ

The Wait Is Over. Bond Loan Training Is Here!

Supreme’s highly anticipated training series on originating and processing bond loans in Encompass is ready! Courses are structured by job role to provide focused step-by-step guides for Loan Officers, Processors, Underwriters, and Closers/Funders.

Instructor-Led Courses
Next week, join LIVE instructor-led bond training courses with interactive demonstrations and Q&As. Follow the applicable link(s) below to enroll via Docebo:

eLearning Courses
For those who prefer on-demand training, pre-recorded eLearning courses are also available. These allow users to complete courses at their own pace and on their own schedule. Follow the applicable link(s) below to enroll in job-specific eLearning bond training:

National Training With ListReports: Learn About a New Data Service for Loan Officers

ListReports helps Loan Officers enhance their real estate agent relationships through automated co-branded marketing and real-time data. ListReports has launched a NEW value-added service, Agent Intel Plus, which helps Loan Officers protect and grow purchase business by sending automated trigger alerts that are easy to act on, including:

  • Competitor alerts
  • Prospect alerts
  • Social media alerts
  • Connect alerts

Join ListReports for a national training webinar on Thursday, May 12, at 1 p.m. CT, to learn more about the benefits of Agent Intel Plus. Follow the Zoom link below to register.

Register Now!
Preview the Auto Pilot Social Posts for the Week of May 9

Here is a preview of next week’s posts for our Auto Pilot Program, which include mortgage tips for a smooth closing and an infographic with moving statistics for the busy season. For a low monthly fee ($100/month), the Marketing Team posts three times a week on behalf of all Auto Pilot participants to keep content on their social media profiles fresh and up to date.

Holiday Tips & Tricks Infographic
Happy Mother’s Day
Tips for a Smooth Loan Process
and On-Time Closing
Moving and Relocating
Statistics in the U.S.

Loan Officers interested in enrolling in Auto Pilot can contact Marketing@SupremeLending.com. 

Meet Katherine Texel, Operations Manager, National Production Services
  • Hometown: Born in upstate New York, but my family relocated to Colorado when I was about 10 years old. 
  • First Job: Newspaper delivery.
  • History With Supreme: One year with a branch and the last nine years with Corporate.
  • Fun Fact People May Not Know: I’m really short…just 5’2”, despite my really big voice.
  • How to Turn a Bad Day into a Good One: Laugh. A lot. Even if it’s at really dark mortgage humor jokes. (Or at silly Star Wars humor! Be the 44th person to email “HAPPY STAR WARS DAY” to SupremeNOW@SupremeLending.com and win a $100 Amazon gift card.)
  • Favorite Vacation Destination: Mountains, during any season.
  • Hobbies and Special Interests: Gardening, cooking, hiking, skiing, puzzles, and reading.

April 27, 2022

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Cures, Violations, and Variances, Oh My!

Follow the yellow brick road to successful loan closings! Learn how to avoid costly tolerance cures with a new eLearning course now available in Docebo. This less than 15-minute training explains how to resolve hard stops in Encompass while attempting to limit the number of tolerance cures. While this course is interactive, there is NO exam, just a detailed job aid. Find and enroll in this course via Docebo’s Course Catalog.

Enroll Now: Exciting New Instructor-Led Courses Scheduled for May

Training has developed several new instructor-led courses launching this May. From the new Procewriting classes and Bond loan series to hot topics like appraisal ordering, eFolder overview, and more—check out the new courses and enroll via Docebo’s Training Dashboard.

Capture Your Events with Engaging Video

With events back in full swing, did you know Supreme’s Marketing Team has professional Videographers ready to help you capture memories? Whether you’re having an appreciation event, Branch grand opening, you name it—we can send one of our Videographers to your location to film or take still photography of your event. For example, watch a recap of the MidSouth Region’s annual awards event!

If you already have someone taking video or pictures—even if it’s with their smartphones—send us the files and we can put something really special together. These videos are great to share on social media and promote your team culture.

If you have any questions or custom marketing requests, please contact Marketing@SupremeLending.com.

Preview the Auto Pilot Social Posts for the Week of May 2

Here is a preview of next week’s posts for our Auto Pilot Program, which include benefits of a Homestead Exemption and a short video about frequently asked questions and answers about mortgages. For a low monthly fee ($100/month), the Marketing Team posts three times a week on behalf of all Auto Pilot participants to keep content on their social media profiles fresh and up to date.

Mortgage Minute Video Brand Awareness
Homestead Exemption
Mortgage FAQs
#LocalLender

Loan Officers interested in enrolling in Auto Pilot can contact Marketing@SupremeLending.com.

Get Healthy Tips for Allergy Season and Warmer Weather
May is Asthma and Allergy Awareness and Skin Cancer Prevention Month. Learn about asthma and sun damage symptoms to look out for in the latest issue of the Hope Health newsletter available here. You’ll also find insights on sugar vs. artificial sweeteners, bone-healthy foods, benefits of talk therapy, and more.
Meet Jerry Sattler, Renovation Manager
  • Hometown: Nederland, Texas (a small town in Southeast Texas).
  • First Job: Working for my dad’s Sonic Drive-In when I was 11. He’s Cajun and wasn’t concerned with child labor laws.
  • Favorite Thing About Working at Supreme: There are a ton of things I love about Supreme. The culture of working hard and being results-driven, but having fun while we do it, is a great way of life. Sue Metzger, Linda Quinto, and Rob Joy have been amazing resources. Anytime I’ve had questions, they’ve always been there.
  • Fun Fact People May Not Know: I volunteer for Community Life on Saturdays at the North Texas Food Bank to help get food to distribution sites for families in need.
  • Favorite Vacation Destination: Alaska.
  • Special Interests and Hobbies: I’m a New Orleans Saints fan and I play tennis.

April 20, 2022

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Enroll in the New Repair Escrow eLearning Course

A new eLearning course covering the Repair Escrow function in Encompass is now available. In this less than 15-minute training, learn how to process a repair escrow with detailed steps, a helpful job aid, and an interactive activity.

Enroll in the Repair Escrow course on Docebo and view more eLearning training available in the Course Catalog.

Procewriting Training: Learn How to Successfully Create 4506-C Requests

A new instructor-led training course has been added to the Procewriting series that covers creating complete and accurate 4506-C requests. This is an important step in the loan process as 4506-C forms grant lenders permission to obtain borrowers’ income tax information. The purpose of this course is to reduce the number of rejections received and minimize back-end issues for Supreme’s Underwriting and Quality Control teams.

Here’s an overview of upcoming live Procewriting courses aimed to help Processors and Loan Officer Assistants think like Underwriters to improve efficiencies and save time. View more details and enroll on the Training Calendar in Docebo.

  • Tuesday, May 3, 12–12:30 p.m. | Fraud Manager
  • Tuesday, May 3, 3–3:30 p.m. | 4506-C Requests
  • Wednesday, May 4, 12–12:30 p.m. | Credit Documentation
  • Thursday, May 5, 12–12:30 p.m. | Completing Hazard and Flood Insurance 
Industry Trends Point to Digital Closing Experiences

According to research, more than 70% of borrowers1 want a digital experience when closing a mortgage. And, the digital experience they yearn for goes beyond accessing or eSigning documents in one place. Following the latest trends in technology, Supreme is excited to be rolling out hybrid eClosing capabilities through Snapdocs. This will provide an enhanced closing experience for all parties involved with transparency, real-time updates, and convenience.

What do borrowers really want at closing2:

  • No errors or surprises.
  • 24/7 visibility of all documents and details.
  • To close quickly with no delays.
  • To know what’s next in the process and always be in the know.

Supreme’s hybrid eClosing solution will help deliver on these key advantages. Hybrid eClosings make the wet sign appointment much shorter, which leaves more time to celebrate. Loan Officers can be involved as much or as little in the closing process, with full transparency into the customer experience.

Regional and Branch Managers are being contacted individually over the next couple of weeks to get hybrid eClosing implemented. If you have any questions, contact Anthony.Dotson@SupremeLending.com.

1 Solidifi 2019 Report.
2 McKinsey 2019.

Educate Homebuyers and Promote Adjustable-Rate Mortgages (ARMs)

New marketing materials are now available in Ignite to help educate borrowers about adjustable-rate mortgages (ARMs) and promote their benefits. The flyer outlines what an ARM is, how it works, and why some homebuyers may consider this option. Customizable and co-branded versions are available. A ready-to-post social media graphic and accompanying post copy are also available.

Click here to view, customize, and download the flyer on Ignite.

If you have any questions or custom marketing requests, please contact Marketing@SupremeLending.com.

Preview the Auto Pilot Social Posts for the Week of April 25

Here is a preview of next week’s posts for our Auto Pilot Program, which include tips to maintain a home’s air conditioning system and a video highlighting Bank Statement Loans. For a low monthly fee ($100/month), the Marketing Team posts three times a week on behalf of all Auto Pilot participants to keep content on their social media profiles fresh and up to date.

Tips and Tricks Video Trending Industry Topic
A/C Maintenance
Bank Statement Loan Program
Overview
Adjustable-Rate vs.
Fixed-Rate Mortgages

Loan Officers interested in enrolling in Auto Pilot can contact Marketing@SupremeLending.com.

Tip of the Month: The Dangers of Password Sharing

One of the best ways to protect information is to ensure that only authorized people have access to it. Passwords are the most common means of authentication, but only work if they are complex and confidential. Many systems and services have been successfully breached because of non-secure and inadequate passwords. Sharing account passwords presents more risk.

Here are four reasons to never share your passwords:

  • Compromises Account Security: Sharing passwords for any account you use will be less secure. Giving your password to someone you trust does not mean there is nothing to worry about. They may store the password on a compromised device or an unsecure location.
  • Reused Passwords: Most people use the same password to access more than one account. Sharing a reused password significantly increases the threat of a single stolen password.
  • More Privileges Than Needed: You may want to give someone access to one of your accounts so they can obtain specific data, but remember, once they’re logged in, they will have access to everything in the account, such as email or other logins.
  • Incidents Will Be Logged as You: Any actions made by the person you granted access to login and use your account will be recorded as you. In situations where the cause of an information security incident requires an investigation, sharing of credentials can make the process of determining who is responsible difficult.

If you find yourself in a situation where others may know one of your account passwords, it should be changed immediately.

If someone on your team is conducting work on your behalf and they need access to your account, it is possible that the wrong access rights were assigned. In these instances, please contact the IT Service Desk and open a ticket to have the employee’s access rights be reviewed.

Reminder: Supreme implemented new enhancements to our Password Policy, which was announced in this IT Bulletin.

For questions regarding this Tip of the Month, please reach out to Supreme Lending Information Security at 972.499.7037or Mark.Nagiel@SupremeLending.com.

Meet Tania Fernandez, Team Lead Lease Administrator
  • Hometown: Havana, Cuba
  • History With Supreme: Joined four years ago. Started on Jackie Duhon’s team, then moved to the Leasing Department six months later.
  • Favorite Thing About Supreme: Supreme does anything they can to help you succeed and has a friendly atmosphere.
  • Fun Fact People May Not Know: Have nine grandchildren with another one on the way.
  • Favorite Vacation Destination: Family vacations in Navarre, Florida.
  • Special Interests and Hobbies: Love all kinds of sports and dabble in acrylic painting.

April 13, 2022

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Landing Page Headline: Enhanced Password Management Policy in Effect Friday, April 15

In our continuing effort to improve information security and align with industry best practices and regulatory directives, we are introducing enhancements to our Password Management Policy effective Friday, April 15, 2022, as outlined below:

*No action or password change is currently required. This policy change process will be applied upon your next password expiration/renewal.

  • The length of passwords must be a minimum of 10 characters, upon employees’ regularly scheduled expiration period.
  • Password expirations and renewals will be expanded to every 120 days (up from the current 90-day expiration period).
  • When prompted to change a password, there is an interactive tutorial to help select a password that complies with the updated policy and requirements (pictured below).
  • When selecting a new password, employees will be alerted if the new password has been breached and has appeared on hacker sites. Use of these passwords will be prohibited.

If you have any questions regarding this process or need assistance, please contact the Supreme Lending IT Service Desk at 972.447.5690 or simply create an IT Service Desk ticket via the Supreme Insight Self-Service Portal. Any other questions should be directed to IT-Security@SupremeLending.com.

Watch the Latest Episode of the Ask the Guru Podcast

In the latest Ask the Guru podcast, Product Development Manager Rob Joy discusses several hot topics in the mortgage industry right now and answers frequently asked questions about products. Watch and listen as Rob shares valuable insights on items such as USDA loan closing costs, cash-out FHA refinance, residency documentation, cash buyer programs, and more.

If you have questions about products, specific loan programs, guidelines, etc., please email Products@SupremeLending.com. The Products Team is ready to help!

As a reminder, the Marketing Team proactively contacts Loan Officers to ask for participation in the Ask the Guru podcast. If you’re interested in joining in an upcoming episode, please email Marketing@SupremeLending.com. 

Get Ready for Quicker Closing Appointments

Supreme Lending’s new hybrid eClosing services is a game-changer for enhancing the closing experience—not only for our clients, but for Loan Officers and Operations teams too. Snapdocs, our eClosing technology partner, is currently being rolled out companywide, and all Regions will have access to hybrid eClosing by May 15, 2022.

Snapdocs reports that users achieve an estimated average of:

  • 80% reduction in errors at the closing table.
  • 50% reduction in time to close.
  • 85% reduction in quality control time.

The hybrid eClosing platform gives borrowers a transparent closing experience to review documents with clear next steps and action items. This helps reduce the stacks of paper to sign during the closing appointment and the fear of losing rate locks or missing deadlines.

National Closing Manager Tony Dotson is contacting Regional and Branch Managers individually over the next couple of weeks to get hybrid eClosing implemented. If you have any questions, contact Anthony.Dotson@SupremeLending.com.

Check Out the Newest eLearning Courses

Supreme continues to develop and launch new training covering a variety of topics to help our teams be more efficient and learn how to become experts at utilizing our tools, resources, and technology. The two latest eLearning courses available now in Docebo cover:

  • Income Calculator, which provides a comprehensive and interactive review of Supreme’s Income Calculator, including guidance on how to accurately use income documentation to successfully complete the calculations.
  • How to Submit to the Interstate Lending Group (ILG), which covers the process of submitting loans to the ILG. The ILG is part of Supreme’s National Production Services (NPS) Group that helps Loan Officers process and close loans in states they may not be licensed in.
Shake Up Your Bond Loan Business

As James Bond likes his martinis ‘shaken, not stirred,’ Supreme’s Training Team wants to help Branches shake up their bond loan business with an exciting new series on all things bond loan-related. Introductory courses will provide a general overview of what bond loans are and how they work. Courses will also be structured by job role to provide deep-dive training and step-by-step guides to originating bond loans in Encompass. Beginning next week, live instructor-led webinars will be added to the Training Calendar in Docebo, and eLearning courses will be launched in May.

Reminder: Enroll in New “Procewriting” Training

Calling all Loan Officer Assistants and Processors! Learn how to help your branch close loans more efficiently, have less conditions, and save time with Supreme’s new “Procewriting” training—designed to help you think like an Underwriter in the early stages of the loan process. View and enroll in the live courses scheduled for the first week of May on Docebo.

  • Tuesday, May 3 – Procewriting: Fraud Manager
  • Wednesday, May 4 – Procewriting: Credit Documentation
  • Thursday, May 5 – Procewriting: Hazard and Flood Insurance
Supreme Swag Store Orders Will Be Paused April 21 Through May 2

The vendor hosting our Supreme Swag Store will be moving its warehouse operations soon. All warehouse orders will be paused during the relocation beginning Thursday, April 21, at 11 a.m. Orders will resume fulfillment when the vendor goes live again on Monday, May 2.

If you have any events or need a swag restock, get your orders in before April 21 to avoid a delay! Have questions or need assistance? Please contact Marketing@SupremeLending.com.

Preview the Auto Pilot Social Posts for the Week of April 18

Here is a preview of next week’s posts for our Auto Pilot Program, which include celebrating Earth Day and explaining how a Debt-to-Income (DTI) ratio impacts a mortgage. For a low monthly fee ($100/month), the Marketing Team posts three times a week on behalf of all Auto Pilot participants to keep content on their social media profiles fresh and up to date.

Mortgage Minute Holiday Mortgage Tips
Debt-to-Income Ratio
Happy Earth Day
Marriage, Divorce, and Home

Loan Officers interested in enrolling in Auto Pilot can contact Marketing@SupremeLending.com.

Meet Ginger Vise, Communications Specialist
  • Hometown: I’m originally from Texas but I’ve lived in California, Oregon, and Georgia.
  • First Job: Blockbuster Video. I worked there through high school and was a manager through college. I’m happy I got to be part of that nostalgia for people.
  • Favorite Thing About Supreme: Hands down, the culture and my exceptional team and managers. I love to learn and love that we push ourselves to excel and have fun at work.
  • Fun Fact People May Not Know: I’m ridiculously OCD, and I love tiny things. Tiny toys and trinkets, and especially tiny dogs. We have two chihuahuas. 
  • Favorite Vacation Destination: San Francisco or Chicago.
  • Special Interests and Hobbies: Photography and writing.

April 6, 2022

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IT will be conducting our regularly scheduled system maintenance this weekend.

All systems may be impacted during this time:

  • Friday, April 8, 2022, 9 p.m.–6 a.m. CDT 
  • Saturday, April 9, 2022, 9 p.m.–6 a.m. CDT

If you have questions or need assistance, please contact the Service Desk hotline at 972.447.5690 or submit a ticket via the Self-Service Portal at ServiceDesk.SupremeLending.com.

NPS Is Here to Help!

Not licensed in a particular state? Processor on vacation? No worries! Our National Production Services (NPS) Team offers Branches fee-for-service options to assist with loan origination, production support, set-up, and processing.

Click on the image below for an overview of NPS programs, guidelines, and service fees; this information is also found on Supreme Insight under the National Production Services tab.

2022 NPS Overview
Click for a direct link to the NPS Overview flyer.

 

Want to Learn More About NPS Programs?

A new eLearning course is now available in Docebo that includes a quick overview of working with Supreme’s NPS Team. This mini-webinar goes over how to submit loans to NPS, the responsibilities of both the Branch and NPS during the process, and a listing of service fees.

Click here to view the course on Docebo and enroll.

For questions or assistance, please contact NPS at NationalProductionServices@SupremeLending.com.

For Your Eyes Only: Top Secret Bond Training Coming Soon

Originating and processing bond loans in Encompass may seem like an MI6 mission, but Supreme will soon be releasing a variety of helpful training resources and videos that will help each role involved originate bond loans in 007 fashion. Stay tuned for more details about upcoming webinars and eLearning courses.

The hunt is still on for the 70th person to email “BOND” to SupremeNOW@SupremeLending.com for a chance to win $100 to the Supreme Swag Store.

What Does Processing + Underwriting = ?

The answer is… Procewriting, which is the topic of one of Supreme’s latest training series. This training equips Processors with the knowledge of an Underwriter to help loans get to clear-to-close quicker, have fewer conditions, save time with resubmissions, and reduce the back-and-forth with borrowers to request additional items.

New Encompass Job Aid for the SSR Writeback Tool Is Now Available

The Job Aid introduced in this week’s Encompass Quick Tips covers how the SSR Writeback Job tool works. You can find this Job Aid now on Supreme Insight linked here.

Questions or inquiries about Training? Contact Training@SupremeLending.com or for Docebo-related issues, DoceboSupport@SupremeLending.com.

The Snazzy Benefits of Snapdocs

With Snapdocs, Supreme can provide homebuyers a seamless digital closing experience—allowing them to review and sign closing documents prior to the closing appointment. Loan Officers can take advantage of automated processes to decrease time to close and associated costs. Additionally, borrowers will have increased visibility in the closing process and the ability to take next action steps without increased communication. It’s a win-win!

Benefits of Hybrid eClosings with Snapdocs include: 

  • Enhanced borrower experience to increase retention and referrals.
  • Less than 15-minute closing appointments.
  • An 85% reduction in time spent doing closing quality control.

National Closing Manager Tony Dotson is contacting Regional Managers individually to roll out the new technology over the next couple of weeks. All regions will be using Snapdocs by May 15, 2022.

Loan Officers: Add Your Custom Bio to The Supreme Difference Flyer

A new dynamic flyer is now available in Ignite. Titled, “The Supreme Difference,” this marketing piece provides a snapshot of Supreme’s mission, competitive advantages, and, the most exciting part, the ability to easily include a personalized bio, headshot, and contact information. If a Loan Officer has their custom “About Me” section turned on with their website, Ignite will simply pull that content on to the flyer—to give that special touch!

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View the flyer on Ignite via the Marketing tab on Supreme Insight. If you have questions or need assistance, please contact Marketing@SupremeLending.com.

Preview the Auto Pilot Social Posts for the Week of April 11

Here is a preview of next week’s posts for our Auto Pilot Program, which include spring tips for home gardening and a short, fun video celebrating National Pet Day. For a low monthly fee ($100/month), the Marketing Team posts three times a week on behalf of all Auto Pilot participants to keep content on their social media profiles fresh and up to date.

Tips & Tricks Holiday Infographic
Home Gardening
National Pet Day (video)
Market Update

Loan Officers interested in enrolling in Auto Pilot can contact Marketing@SupremeLending.com.

Meet Penny Lawson, Branch Onboarding Team Lead
  • Hometown: Denton, Texas
  • History With Supreme: Served 2 years in Post-Closing and 5 years in Onboarding.
  • Favorite Thing About Supreme: There are several reasons why I love Supreme Lending, like the fact that I not only know the names of the Leadership Team but I also see their faces unlike other companies I’ve worked for. I absolutely love my manager, team members, and how everyone is ready to do what it takes to get the job done.
  • Fun Fact People May Not Know: I love decorating and revamping my home. I will paint anything—walls, furniture, canvases—it doesn’t matter!
  • Special Interests and Hobbies: Within the last couple of years, I’ve become interested in growing flowers and planting.
  • Favorite Holiday: Christmas
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