Christina Krenek – Page 4

November 17, 2022

November 17, 2022November 16, 2022 by Christina Krenek

Supreme Will Be Closed Thursday, November 24, for Thanksgiving

In observance of Thanksgiving, Supreme’s offices will be closed Thursday, November 24, 2022. Thanksgiving isn’t considered a business day and cannot be included in the recession period for refinances or waiting periods.

As a federal holiday, banks will not be open for business; therefore, the Wire Desk will be unable to process wires and the Lock Desk will not issue a rate sheet. As a reminder, all locks must be valid through the disbursement date. Please be sure to request any necessary extensions to accommodate the rescission period as well as the lock expiration date.

Click here for the Bulletin with full details, including rescission dates and the closing disclosure calendar.

Check Out Two New eLearning Courses

The Training Team has launched two new on-demand training sessions. Follow the links below to enroll and take the courses on Docebo.

Credit Documentation: Learn the basics of credit documentation, including an overview of credit report details.
Introduction to Microsoft Teams: Get the most out of Microsoft Teams with an overview of the most common communication and sharing functions.

2022 Holiday Cards Available Soon in Ignite

By Thanksgiving, there will be a variety of Supreme holiday cards, postcards, social media posts, and email blasts to choose from and send to your business partners, clients, prospects, family, and friends. In Ignite, you’ll find cards for Season’s Greetings, Happy Holidays, Merry Christmas, Happy Hanukkah, and Happy New Year. A few options are ready to use now!

For custom requests, contact Marketing@SupremeLending.com.

Sip in Style With Supreme Drinkware From the Swag Store

Enjoy beverages this holiday season in Supreme-branded drinkware, from stadium cups as low as $0.99 to stylish tumblers under $20. Whether you’re looking to replenish your supply at home or the office or are looking for convenient branded gifts for clients and business partners, this week’s featured drinkware options are in stock and ready and to be shipped from our Supreme Swag Store. Follow the direct links below to make an order on Ignite.

Note: To log in to Ignite and access the Supreme Swag Store via single sign on, go to the Marketing tab on Supreme Insight and click the Ignite banner at the top.

Preview the Auto Pilot Social Media Posts for the Week of November 21

Here is a preview of next week’s posts for Auto Pilot, which include an educational mortgage minute on Annual Percentage Rate (APR) and a thankful message to business partners. For a low monthly fee ($100/month), the Marketing Team posts three times a week on behalf of all Auto Pilot participants to keep content on their social media profiles fresh and up to date.

Mortgage Minute	Partner Appreciation	Holiday
APR	Thankful For Your Business	Happy Thanksgiving

Loan Officers interested in enrolling in Auto Pilot can contact Marketing@SupremeLending.com.

Tip of the Week: How to Identify and Avoid Package Delivery Scams

It’s that time of the year (yes… already!) when shoppers around the world begin ordering gifts for holiday celebrations. But beware, delivery scams and package theft become more prevalent during the holiday season.

Delivery scams can start as a text message or email about delivering a package to your address with a “tracking link” that you are urged to click on to update your delivery or payment preferences. You may also receive a voicemail message with a callback number or even a “missed delivery” tag on your door with a number to call. While these messages often look or sound legitimate, you should never click a link, open an attachment, or call back a number from an unexpected delivery notice. Contact the delivery service or seller directly using a verified number or website.

Here are some additional warning signs of package delivery scams:

Unexpected requests for money in return for delivery of a package, often with a sense of urgency.
Requests for additional personal and/or financial information.
Links to misspelled or slightly altered website addresses, such as “fedx.com” or “fed-ex.com.”
Spelling and grammatical errors or excessive use of capitalization and exclamation points.
Lack of the padlock symbol and HTTPS in a URL.

Scammers are often very clever and will go to great lengths to deceive you. Be suspicious of any unexpected package delivery notice and report them to your security team.

If you have any questions regarding this tip, please contact Information Security via Mark.Nagiel@SupremeLending.com. Thanks for participating in the information security effort!

Meet Ben Kaiser, Information Security Analyst

Hometown: I am from a small town called Grass Lake, Michigan. How small you might ask? We only have 3 stop lights in the entire township.
First Job: My first job was at a McDonald’s when I was in high school. I started in the kitchen and worked into a leadership position before graduating university.
History With Supreme: My history with Supreme is rather interesting. I was originally working for AMEC before Supreme acquired the company back in 2020. I was placed with the Service Desk, then transitioned to security shortly after. I relocated to Texas from Michigan and have been here ever since.
Favorite Thing About Supreme: I enjoy the sincere appreciation I receive from not only management, but also the people I work with every day.
Fun Fact People May Not Know: I compete in a video game called Super Smash Bros. Melee for the Nintendo GameCube. I have traveled across the country to attend tournaments and still actively play despite the game being 21 years old.
How to Turn a Bad Into a Good One: I’ve found baking to be an incredible stress reliever.
Favorite Vacation Destination: I absolutely love Michigan during fall. The weather is perfect, the colors are stunning, and they have the best homemade apple cider and donuts.
Hobbies and Special Interests: Outside of Super Smash Bros. Melee, I also enjoy chess, tennis, and am always down for a round of euchre.
Favorite TV Show: Despite the dud final season, Game of Thrones is my favorite TV show as the interconnective storyline was very engaging.
Favorite Holiday: Thanksgiving! What could be better than an entire holiday that revolves around food?’

November 9, 2022

November 9, 2022November 9, 2022 by Christina Krenek

Regularly Scheduled System Maintenance Will Be Held This Weekend

Supreme Lending IT will be conducting regularly scheduled system maintenance this weekend beginning Friday, November 11, at 9 p.m. to Saturday, November 12, at 6 a.m. CST.

All systems may be impacted during this time.

ICE Mortgage Technology, a vendor for Supreme, will also be conducting scheduled system maintenance beginning Saturday, November 12, at 9:45 p.m. to Sunday, November 13, at 10 a.m. CST.

Encompass and related applications may be impacted during this time.

Say “Thank You” With Supreme Swag Gifts

‘Tis the season of giving! Show your business partners, clients, friends, and family extra appreciation this holiday season with thoughtful, branded gifts from the Supreme Swag Store!

Leave a lasting impression with an elegant knife set in a Supreme-branded wooden box. Click here for a direct link to the knife set on Ignite.

Drop off a Supreme-branded box of treats. Click here for a direct link to the dessert boxes on Ignite.

Note: To log in to Ignite to access the Supreme Swag Store via single-sign on, go to the Marketing tab on Supreme Insight and click the Ignite banner at the top.

Preview the Auto Pilot Social Media Posts for the Week of November 7

Here is a preview of next week’s posts for Auto Pilot, which include tips to declutter your home for the holidays and how the buydown program works. For a low monthly fee ($100/month), the Marketing Team posts three times a week on behalf of all Auto Pilot participants to keep content on their social media profiles fresh and up to date.

Tips and Tricks	Call to Action	Product Spotlight
Declutter Your Home for the Holidays	Free Pre-Qualification	Buydown Program

Loan Officers interested in enrolling in Auto Pilot can contact Marketing@SupremeLending.com.

Supreme Lending Donates 515 Meals to the North Texas Food Bank

Supreme’s Corporate Office recently held a food drive to benefit the North Texas Food Bank to help serve local families and neighbors in need. The Corporate Team rallied together to gather non-perishable food items resulting in a total of 618 pounds of food that will provide 515 meals!

A few team members, including President Scott Everett and Chief Operating Officer Kevin Pezzani, helped load up the Supreme van to drop off the donations at the North Texas Food Bank’s Perot Family Campus in Plano, Texas. Thank you to everyone who participated. Supreme is truly honored for the opportunities to serve our communities.

Reminder: Veterans Day Holiday Notice

Veterans Day, Friday, November 11, 2022, is a federal holiday and banks will not be operating; however, Supreme Lending will remain open. Note, the Lock Desk and Wire Desk will not be open on Friday, November 11.

November 11 will not be considered a business day in the rescission period for refinances or when calculating waiting periods.

As a reminder, all locks must be valid through the disbursement date. Please be sure to request any necessary extensions to accommodate the rescission period as well as the lock expiration date.

See the Closing Bulletin for full details, including updated rescission dates and the Closing Disclosure Calendar, by clicking here.

Meet Amanda Dreher, HR Specialist

Hometown: Carrollton, Texas
History With Supreme: I started with Recruiting/Onboarding in September 2014 and moved to the HR Team in Summer 2016.
Favorite Thing About Working at Supreme: My whole team! They are more than just co-workers to me, they are like family and I couldn’t ask for better ladies to work with every day.
Fun Fact People May Not Know: I have a bachelor’s degree in Criminal Justice with a minor in Family Studies.
Favorite Vacation Destination: Anywhere that has a nice beach.
Special Interests and Hobbies: My hobbies are taking my kid to all his games and practices, LOL.
First Job: Cashier at Raising Cane’s in Lewisville, TX.
Favorite TV Show: Friends
Favorite Holiday: Christmas!

November 2, 2022

November 2, 2022November 2, 2022 by Christina Krenek

FINAL REMINDER! Compliance Training Due This Friday, November 4

Congratulations to 75% of the company who have completed the required Compliance training! If you haven’t completed the two quick eLearning courses yet, please log in to Docebo and do so now. The final deadline is THIS Friday, November 4. The last drawing for a $50 gift card will also be held on Friday.

REMINDER: Failure to complete the training by the deadline will result in your access to Encompass being locked.

Questions? Contact Training@SupremeLending.com or for Docebo-related issues, DoceboSupport@SupremeLending.com.

Photos for Supreme’s Commemorative Veterans Day Video Are Due Friday, November 4

If you, a team member, or family member have served our country and would like to be included in Supreme’s tribute for Veterans Day, please send a photo by Friday, November 4 to Concierge at Concierge@SupremeLending.com.

With your submission, please include full name, military branch, and rank.

Veterans Day Holiday Notice: Supreme Offices to Remain Open

November 11 will not be considered a business day in the rescission period for refinances or when calculating waiting periods.

As a reminder, all locks must be valid through the disbursement date. Please be sure to request any necessary extensions to accommodate the rescission period as well as the lock expiration date.

See the Closing Bulletin for full details, including updated rescission dates and the Closing Disclosure Calendar, by clicking here.

Preview the Auto Pilot Social Media Posts for the Week of November 7

Here is a preview of next week’s posts for Auto Pilot, which include an educational mortgage minute and a clever post of the pros and cons of homebuying in today’s current market. For a low monthly fee ($100/month), the Marketing Team posts three times a week on behalf of all Auto Pilot participants to keep content on their social media profiles fresh and up to date.

Mortgage Minute	Infographic	Monthly Observance
Title	Pros and Cons of Homebuying	National Adoption Month

Loan Officers interested in enrolling in Auto Pilot can contact Marketing@SupremeLending.com.

Meet Sheri Morales, Branch Support Team Lead

Hometown: Born and raised in the Dallas, Texas, area.
First Job: A dress shop in Carrollton, Texas, when I was 16.
History With Supreme: I first joined Supreme at a local branch in September 2003. I left for two years in 2007 and was asked to come back in 2009. The branch was closing up shop in August 2010, so I called Staci Pearson and asked if there were any openings at Corporate. The following week, I started as a Processor for outside branches and three years later, Staci snagged me to work in Branch Support. Here we are a total of 17 years later, with 12 of those at Corporate.
Favorite Thing About Working at Supreme: The family, comradery, and loyalty that I have been blessed to be a part of here at Supreme!
Fact People May Not Know: I was adopted at three weeks old from Hope Cottage in Downtown Dallas.
Favorite Vacation Destination: Belize for the beautiful scenery and the bluest ocean I have ever seen.
Special Interests and Hobbies: Crafting and spending time with my family and grandchildren.
Favorite Book: New favorite is Damon West’s The Change Agent.

October 26, 2022

October 26, 2022October 26, 2022 by Christina Krenek

Final Countdown: Compliance Training Is Due in 10 Days

The Friday, November 4 deadline to complete this year’s required Compliance training is fast approaching! If you haven’t completed your training yet, please take 20 minutes or less to finish the two quick eLearning courses today. IMPORTANT: Failure to complete the training by the deadline will result in your access to Encompass being locked.

Congratulations to Reporting Manager Melanie Laywell for winning the most recent $50 drawing for completing the training! There will be one last drawing held on Friday, November 4.

Questions? Contact Training@SupremeLending.com or for Docebo-related issues, DoceboSupport@SupremeLending.com.

Share Photos for Supreme’s Commemorative Veterans Day Video

If you, a team member, or family member have served our country and would like to be included in Supreme’s tribute for Veterans Day, please send a photo to Concierge at Concierge@SupremeLending.com. With your submission, include full name, military branch, and rank.

Please submit photos by Friday, November 4, to be included in our commemorative Veterans Day video.

New Interest Rate Buydown Promotional Materials Now Available

The Marketing Team has created branded flyers and social media posts for Loan Officers to promote and educate about Supreme’s 2-1 and 3-2-1 Temporary Interest Rate Buydown programs.

Now available in Ignite, you’ll find:

2-1 Buydown Flyer – General
2-1 Buydown Flyer – Benefits for Homebuyers and Sellers
2-1 Buydown Flyers – 4 Loan Scenarios
2-1 Buydown Social Media Post
3-2-1 Buydown Flyer – General
3-2-1 Buydown Social Media Post

COMING SOON: Additional loan scenario flyers that outline payment examples for the 3-2-1 Buydown program are in progress.

Healthy Tips to Prepare for the Holiday Season

Stay healthy this holiday season with advice and insights from November’s Hope Health newsletter, which includes tips to boost brain health, develop mindful eating habits, navigate family relationships, overcome fear of missing out (FOMO), and more.

Reminder: Employee Surveys for Best Mortgage Companies to Work For

On Friday, October 21, the Best Companies Group sent surveys to a random sample of 350 Supreme team members—including Branch and Corporate employees—as part of the 2023 Best Mortgage Companies to Work For program by National Mortgage News.

We recognize that individually and as a company we have faced several challenges this year, not just at Supreme but the mortgage industry at large. While the timing of this survey may not be ideal, we are still taking this opportunity to participate in this contest as another means to gather employee feedback and identify areas of improvement.

If you received a survey, please take 10-15 minutes to complete it by Friday, November 4. Your honest feedback is extremely valuable to this process and will remain anonymous. Thank you in advance for participating in the Best Mortgage Companies to Work For survey.

This Week’s Tip: The Dangers of Password Sharing

One of the best ways to protect information is to ensure that only authorized people have access to it. Passwords are the most common means of authentication but only work if they are complex and confidential. Many systems and services have been successfully breached because of non-secure and inadequate passwords. Here are four reasons why you should never share your passwords:

Compromises account security. Sharing passwords for any account results in the account being less secure. Giving your password to someone you trust does not mean there is nothing to worry about. They may store the password on a compromised device or an unsecure location.
Reused passwords. Most people use the same password to access more than one account. Sharing a reused password significantly increases the threat.
More privileges than needed. You may want to give someone access to your account so they can find specific data, but we must remember that they will also have access to everything else in the account, such as email or other logins.
Incidents will be logged as you. Any actions that the person you have granted access to will be recorded as you. In situations where the cause of an information security incident requires an investigation, sharing of credentials can make the process of determining who is responsible difficult.

If you find yourself in a situation where others may know an account password, you should change it immediately.

If someone on your team is conducting work on your behalf and they need access to your account, it is possible that the wrong access rights were assigned. In these instances, please contact the IT Service Desk and open a ticket to have the employee’s access rights be reviewed.

If you have any questions regarding this policy, please contact Information Security via Mark.Nagiel@SupremeLending.com. Thanks for participating in our team’s efforts to keep our company data safe.

Meet Don White, Bond Purchase Clearing Specialist, and His Growing Family

This special Employee Spotlight shares Don White’s inspiring foster care adoption story. Don is a Bond Purchase Clearing Specialist and has been with Supreme since 2012.

Married for 14 years, Don and his wife Quita wanted to grow their family. After dealing with infertility treatments and learning the high costs of adoption agencies, they looked into foster-to-adopt programs. With so many children in the foster care system who need loving homes, Don and his wife became licensed foster parents and began their journey. In November 2019, they took in two young siblings who needed emergency placement. Two years later, they were excited to move forward with adopting them, but one of the kid’s relatives stepped in and took custody. Devastated the adoption fell through, Don and his wife then tried match-to-adopt programs.

At an adoption fair, they met a young foster child who they had inquired about earlier but never heard back. There was an instant connection! After a couple of weekend visits, their new foster daughter moved in during May 2022, and she will be officially adopted on November 19, which happens to be National Adoption Day!

Another exciting surprise also came to light for the Whites. They received a call that the two children who they had initially fostered needed a home, and they were asked if they would be willing to take them in again. Despite the challenges and the current market, they couldn’t say no. It was like they never left! Ages 4, 6, and 11, the Whites have a full house filled with playfulness, love, and joy! Don loves the opportunity to share their story and raise awareness about the foster care program.

October 19, 2022

October 19, 2022October 19, 2022 by Christina Krenek

Two Weeks Left to Complete the Required Compliance Training!

Time is running out! There are still several team members who have NOT started or completed this year’s required Compliance Training. The hard deadline to complete both 10-minute, simplified training courses in Docebo is Friday, November 4. ACT NOW!

New HELOC eLearning Course Now Available

Are HELOCs offered in your state? Are you interested in learning more about the HELOC process? The Training Team has launched a new on-demand eLearning training to go over where to find the HELOC guidelines, how to set up and disclose a HELCO loan in Encompass and submit a HELOC to Underwriting. This 10-minute course also includes a Job Aid for reference. Log in to Docebo and enroll today.

Questions? Contact Training@SupremeLending.com or for Docebo-related issues, DoceboSupport@SupremeLending.com.

This Week’s Tip: When and How to Send an Encrypted Email

Email can be one of the least secure platforms out there. Every day, people freely exchange private information without regard for who might see it, or whose hands it could end up in.

You’re probably familiar with a few standard security tips, such as using strong passwords and avoiding malware. However, many people overlook the importance of using encrypted email. Here is a quick cyber security tip to learn more about when and how to encrypt an email sent from Supreme Lending.

When to Send Encrypted Email:

Email contents will automatically encrypt when containing a Social Security Number or a Credit Card Number in text form.

Important: Emails will NOT automatically encrypt when this information is part of an image.

As a best practice, always manually encrypt emails that contain sensitive information! A single wrong click can cause a data breach by exposing company secrets or customers’ personally identifiable information (PII).

How to Send Encrypted Email:

To send a secure email, enter one of the following words into the Subject: [secure] or [encrypt].

Important: You must include the square brackets!

That’s it! If you have any questions regarding this tip, please contact Information Security via Mark.Nagiel@SupremeLending.com. Thanks for participating in our team’s efforts to keep our company data safe.

CRM Users: Align Loan Dates with Milestone Emails

Loan Officers, are you taking advantage of milestone emails? If you are signed up with one of our approved Customer Relationship Management (CRM) systems, a great feature is milestone email marketing. Here’s an important reminder for CRM users to maximize milestone emails.

When adding dates into a consumer’s loan profile in Encompass, it is imperative that your Processor, Loan Officer Assistant, or other members of your team are adding the exact date of when a milestone occurs, which will then trigger the respective email to deploy.

We understand borrowers and supporting real estate agents are eager for items to be completed, however, the last thing you want to happen is telling them one thing and the milestone email deploys a day or two later.

Have questions or want to learn more about Supreme’s CRMs? Contact Marketing@SupremeLending.com.

Share Photos for Supreme’s Commemorative Veterans Day Video

Please submit photos by Friday, November 4, to be included in our commemorative Veterans Day video.

Meet Stacy Palmore, IT Support Manager

Hometown: Allen, Texas. Born and raised.
History With Supreme: I’ve worked at Supreme twice now. The first time was about 12 years ago. I left and came back about 4 years ago. Was very happy to come back!
Favorite Thing About Working at Supreme: I love the comradery and the work hard play hard environment.
Fun Fact People May Not Know: I’m an avid book reader.
How to Turn a Bad Day Into a Good One: I take a step back and listen to an audio book for a few minutes to take my mind off the situation. Then I’m able to refocus on the issue with fresh eyes.
Favorite Vacation Destination: With the kids, it’s Disney World. Without kids, I love going on beach vacations.
Special Interests and Hobbies: Spending time with the kiddos.
Favorite TV Show: The West Wing or MASH
Favorite Book: The Way of Kings
Favorite Holiday: Christmas

October 12, 2022

October 12, 2022October 11, 2022 by Christina Krenek

Help Supreme Cross the Compliance Training Finish Line!

We’re at the halfway mark of our goal for every team member to complete the 2022 required Compliance Training. The deadline is Friday, November 4, 2022. If you haven’t completed the two quick eLearning courses in Docebo yet, please take 20 minutes or LESS to finish this year’s simplified training.

Check Out New eLearning Courses Covering AUS Reporting and Workplace Skills

Four new eLearning courses have been released in Docebo. Follow the links below to learn more and enroll.

AUS 101: Learn how to run and review the AUS Report to determine the overall risk of lending to a borrower.
Encouraging Attention to Detail: Discover strategies to help encourage team members who make consistent mistakes on small details.
Winning Communication Skills: Get tips to being more active, productive, and engaged over the phone and during conference calls.
Listening With Empathy: Address the importance of listening with empathy and how to encourage others for effective and positive communication.

Questions? Contact Training@SupremeLending.com or for Docebo-related issues, DoceboSupport@SupremeLending.com.

Supreme Honors Our Military Veterans and Families

In honor of Veterans Day, November 11, 2022, Supreme Lending would like to spotlight and recognize our company’s military Veterans, family members, and loved ones. If you, a team member, or family member have served and would like to be included in Supreme’s tribute, please send a photo and requested information to Concierge@SupremeLending.com. With your submission, include full name, military branch, and rank.

Please submit photos by Friday, November 4, to be included in our commemorative Veterans Day video.

Encompass Email Templates for Consumer Connect Have Been Refreshed

BIG WIN! Announced last week, the new-and-improved Encompass email templates for Consumer Connect users are now available. Several aesthetic and content updates have been made to the Disclosure, eConsent, and Electronic Loan Document Request email templates to deliver a better borrower experience. Changes include updating fonts, alignment, and verbiage for consistency, improved readability, and greater clarity and accuracy.

An example of the updated Electronic Loan Document Request template is below:

For questions or assistance, please contact BranchSupport@SupremeLending.com.

Conventional Loan Limit Marketing Materials Have Been Updated

Last week, Thursday, October 6, Supreme announced that the 2023 Conventional loan limits have changed from the previous announcement—a slight decrease for a single unit from $715,000 to $700,000. Because of this change, the branded flyers and social media post have been updated to reflect the new limit(s) and are available on Ignite.

This Week’s Tip: Data Entry Phishing Emails – Do Not Enter!

Cybersecurity Awareness Month is in full swing! This week’s tip covers data entry phishing emails, which remain one of the most effective ways for attackers to steal credentials and sensitive information. By using a malicious link to redirect victims to a fake login page, attackers can harvest sensitive information or credentials entered by the victim.

All too often, people give attackers exactly what they want. The good news: everyone can learn how to recognize and avoid these phishing attacks. There are several steps to take, such as always checking the spelling of URLs in emails, watching out for URL redirects, asking yourself smart questions before submitting any personal information online, and more. Read the full Tip of the Week Bulletin linked below.

Meet the Mother-Son Duo Tammy Tompkins and Trent Tompkins

Branch Location: The Tompkins Team is located in Cabot, Arkansas, which has been home to myself [Tammy Tompkins] and my husband, Tommy, for 22 years. My son, Trent, and his wife, Chelsea, moved back to Cabot in 2019 to raise their family. They have two children, Laura (2.5 years old) and Owen (3 months old). We primarily serve clients in the Central Arkansas area.
History With Supreme: I joined Supreme four years ago after working at a depository bank, where I managed the mortgage department. The bank was not able to offer the extensive products that Supreme can provide. Trent joined me at Supreme three years ago after coming from a bank in Fayetteville, AR, where he served as Business Development Officer.
The Tompkins Team Members: Myself and Trent make up the Tompkins Team’s Loan Officers. Gabriela Hernandez is our Loan Officer Assistant and is based in Monticello, AR. Jocelyn Tubbs is our Processor and is based in Jonesboro, AR.

Branch Specialties: Most customers in our footprint need help with down payment and closing cost assistance. A majority of our area does not qualify for USDA loans due to town populations, so we do a large volume of Arkansas Development Financing Authority (ADFA) bond loans. We were ranked #2 in the state for bond loans in 2021. We also provide a great amount of VA loans as the Little Rock Air Force Base is in the adjacent town of Jacksonville, AR.
Typical Day at Your Branch: With two of us working each file, we are able to divide and conquer. We have a pipeline meeting twice a week with our Loan Officer Assistant and Processor. We have to jump track when a property hits the market to help our borrowers get qualified ASAP. Our market is a tough one right now and that keeps us on our toes!
Keys to Success: God is our base. We try to make sure everything we do in our business honors Him. We work diligently at staying in front of real estate agents, are very involved in community events, and love the participation. Communication with our clients and serving others is the key!
Fun Facts: We are a Mother-Son Team and have fun working together! Tammy serves on the NPBOR Directors Board, serving many terms as Affiliate Director; Arkansas Southern Baptist Convention Board of Directors; Cabot Christmas Alliance Board; Housing Education and Learning Program (HELP) Board; and Arkansas Development Finance Administration Board. Trent serves the Board of the Joint Community Real Estate Council as the Affiliate Director and has been nominated to the Cabot Chamber of Commerce Board.
Favorite Thing About Working at Supreme: Our company’s leadership is key—from the top with Scott Everett himself to everyone at Corporate. Their desire to help is fantastic! Our Regional Manager Tiffany Fisher is a fabulous, caring, and involved leader. We all function as a family in our Region to help anyone with anything they need assistance with to grow their business. We are truly blessed!

October 5, 2022

October 5, 2022October 4, 2022 by Christina Krenek

Only One Month Left to Complete the 2022 Compliance Training, ACT NOW!

Many of you likely received an email from Docebo Support this week indicating that you have not completed Supreme Lending’s required Compliance training yet. There’s only ONE month left to complete the two 10-minute eLearning courses. Remember, this year’s Compliance training has been significantly simplified so it shouldn’t take more than 20 minutes to complete both.

The hard deadline to complete the training is Friday, November 4, 2022. Failure to complete both Compliance courses by then will result in your access to Encompass being locked. Log in to Docebo NOW to get started.

This Week’s New eLearning Courses

The Training Team is continuing to beef up Docebo with valuable eLearning courses. This week’s additions are:

Loan Documentation 101: Provides an overview of the different types of documents required during the loan process.
Section 184 Indian Housing Program Resources: Short video that explains how to access additional training and resources for the Section 184 Indian Housing Program.

Questions? Contact Training@SupremeLending.com or for Docebo-related issues, DoceboSupport@SupremeLending.com.

Columbus Day Holiday Notice: Supreme Offices to Remain Open

On Monday, October 10, 2022, Supreme will not be observing Columbus Day as a corporate holiday and will remain open. However, it is a federal holiday and banks will not be operating. It will not be considered a business day in the rescission period for refinances or when calculating waiting periods.

The Lock Desk will be open on Monday, October 10. Since banks will not be operating, the Wire Desk will be unable to process wires on this day and will resume normal functions on Tuesday, October 11.

See the Closing Bulletin for full details, including updated rescission dates and the Closing Disclosure Calendar, by clicking here.

Go Pink on Social Media for Breast Cancer Awareness Month

Kick off October by showing your support of Breast Cancer Awareness. The Marketing Team has created branded graphics for Loan Officers to “Go Pink” online in recognition of our team members, customers, business partners, neighbors, friends, and family members whose lives have been impacted by this prevalent disease. Available on Ignite and linked below, you will find a pink Supreme Lending logo to add to your email signature, social media profile and cover images, and a graphic to share on your social media feeds.

Note: You must log in to your Supreme account to access the link above. Below is our Corporate social media post that you may reshare to your social pages if desired.

If you have any questions or need assistance, please contact Marketing@SupremeLending.com.

SALES TEAM: Register for Barry Habib’s National Training Webinar Tuesday, October 11

After hearing rave reviews about mortgage industry influencer Barry Habib’s highly engaging Sales Rally presentation, we’ve scheduled a special Supreme-exclusive national training webinar next week for another market update from Barry.

What: Market Update With Barry Habib
When: Tuesday, October 11, 3–4 p.m. CT
Where: Zoom

Preview the Auto Pilot Social Media Posts for the Week of October 10

Here is a preview of next week’s posts for Auto Pilot, which include home decoration tips for fall and highlighting USDA loans for eligible rural areas. For a low monthly fee ($100/month), the Marketing Team posts three times a week on behalf of all Auto Pilot participants to keep content on their social media profiles fresh and up to date.

Tips and Tricks	National Observance	Program Spotlight
Home Decorating for Fall	World Inclusion Day	USDA Loans

Loan Officers interested in enrolling in Auto Pilot can contact Marketing@SupremeLending.com.

October Is National Cybersecurity Month

To continue to raise awareness about cybersecurity threats, the Infosecurity Team will share a featured Tip of the Week throughout October for National Cybersecurity Month. This week’s tip discusses the risk of Social Engineering, a term used for a broad range of malicious activities accomplished through human interactions. It uses psychological manipulation to trick people into making security mistakes or giving away sensitive information. Read the full Bulletin linked below to learn common examples of social engineering and how to identify and avoid the risks.

Meet Nick Blair, Marketing Coordinator

Hometown: Dallas, TX
First Job: Cold Stone Creamery
History With Supreme: Joined on October 11, 2021, and have been a Marketing Coordinator since then. I help focus on processes and improvements.
Favorite Thing About Supreme: I love the people I work with. My team is like my second family.
Fact People May Not Know: I had veneers as a preschooler.
How to Turn a Bad Day Into a Good One: Movies and comfort foods!
Favorite Vacation Destination: Snowbird, Utah
Special Interests: I love, love, love music.
Favorite TV Show: Schitt’s Creek
Favorite Book: The Velvet Rage

September 28, 2022

September 28, 2022September 28, 2022 by Christina Krenek

Watch the West Coast Way

West Coast Divisional Manager Scott Brooks has a nickname for Regional Managers Susan Pomilia, Danielle Pollack, and Kelly Schmidt. It’s an apt descriptor, given the exemplary work they are doing to lead one of Supreme’s most successful regions. Watch this video to find out this nickname and pick up a few of these extraordinary leaders’ tips on how to Lead to Win.

What is Scott Brooks’ nickname for Susan, Danielle, and Kelly? The 5th, 10th, 15th, 20th, and 25th person who email the correct nickname to SupremeNOW@SupremeLending.com will win an official Lead to Win Sales Rally t-shirt!

Hosting a Marketing Event or Sponsorship? Make Sure to Get Approval

Events are a great way for Loan Officers to network with business partners, connect with and educate borrowers, engage with the community, and gain new business. When hosting or sponsoring an event—for example an educational homebuying seminar—Loan Officers must complete and submit these two forms linked below for approval:

Marketing Approval Form (MAF): Identify the marketing and event costs.
Sponsorship and Events Marketing Approval Form (SEMAF): Explain the “why” behind the event and specific details.

The event must be approved before promoting it in marketing materials, advertising, and on social media. For questions about marketing events or to submit an event for approval, contact Marketing@SupremeLending.com.

Preview the Auto Pilot Social Media Posts for the Week of October 3

Here is a preview of next week’s posts for Auto Pilot, which include a breakdown of the common mortgage acronym LTV and honoring National Hispanic Heritage Month. For a low monthly fee ($100/month), the Marketing Team posts three times a week on behalf of all Auto Pilot participants to keep content on their social media profiles fresh and up to date.

Mortgage Acronym	National Observance	Fun Holiday
Loan-to-Value (LTV)	Hispanic Heritage Month	National Taco Day

Loan Officers interested in enrolling in Auto Pilot can contact Marketing@SupremeLending.com.

Introducing New Comprehensive Learning Plans for Loan Officers and Processors

The Training Team has developed and launched two new role-specific learning plans for Loan Officers and Processors. The learning plans include the recommended training resources and videos for the respective role. These learning plans are great for both those who are new to Supreme and those looking for refresher training.

Loan Officer Learning Plan
Processor Learning Plan

Learn How to Set Up a 2-1 Buydown in Encompass

A new Job Aid is now available on Supreme Insight, linked below, that covers the simple steps to setting up a 2-1 Buydown and how to show the remaining seller concessions

Check Out New eLearning Courses Covering the eFolder, Processing, and TRID

Four new eLearning courses have been released in Docebo. Follow the links below to learn more and enroll.

eFolder Basics: Get an overview of how the eFolder in Encompass is organized and how to customize eFolder views to enhance efficiency.
Introduction to Processing at Supreme: This eLearning includes a series of modules highlighting fundamental processing responsibilities.
TRID Loan Estimates and TRID Closing Disclosures: TRID is a series of guidelines that dictate what information mortgage lenders need to provide to borrowers and when. These two eLearning courses go over TRID requirements for Loan Estimates and Closing Disclosures.

One-Third of the Company Has Completed the 2022 Compliance Training

Way to go to the 30% of the company who have already completed the required 2022 Compliance Training courses, and a special congratulations to Sandra Schanfish, Compensation Coordinator, for winning last week’s Compliance Training $50 drawing!

The Compliance Training deadline of Friday, November 4, 2022, will be here before you know it. Log in to Docebo to complete the two 10-minute eLearning courses today!

Questions? Contact Training@SupremeLending.com or for Docebo-related issues, DoceboSupport@SupremeLending.com.

Here’s Your Monthly Dose of Health and Wellness Tips

Mental Health Awareness Week is October 2–8, 2022. Don’t forget to take time for self-care! Learn tips to fostering new friendships, the health benefits of adding fish and seafood to your diet, how to de-clutter your mind, keeping kids safe for Halloween, and more in this month’s Hope Health newsletter.

Meet Jami Matteson, Condo Review Specialist Team Lead

Hometown: I was born in Fort Worth and have lived all over North Texas.
First Job: Hostess at El Chico.
History With Supreme: Originally, I joined Supreme in August 2014 in LCB and then moved to condos in February 2015. I left at the beginning of 2016 for about six months and opened an online clothing store. Then came back to Supreme at the end of 2016 to the Condo Department.
Favorite Thing About Supreme: My team. We all are a family and work very well with each other.
Fun Fact People May Not Know: I bake and sell cupcakes and cakes. I also love to paint. Baking and painting are how I turn a bad day into a good one.
Favorite Vacation Destination: I live in a small town, so I love going to big cities and walking around.
Special Interests and Hobbies: Spending time with my family, and I love to go fishing.
Favorite TV Show: Anything on the Food Network.
Favorite Book: The Bible

September 21, 2022

September 21, 2022September 21, 2022 by Christina Krenek

Watch and Learn How Processor Jeanne Figdore Leads to Win

We can’t do what we do without our Operations superstars like Jeanne. This Sales Rally video showcases how she sets a high standard at Supreme not only in the Southeast Region but throughout the entire company.

How to Share Your Google Business Reviews to Facebook and/or Twitter
Positive Google business reviews not only enhance your online reputation and Search Engine Optimization (SEO), they also give prospects looking up your business a glimpse at why they should work with you! Loan Officers can capitalize on positive Google reviews by following these quick and easy steps to sharing them on their social media business pages:

1) Find your Google Business Listing on Google Maps.

2) View your reviews and under the one that you would like to share, select the Share button.

3) A pop-up will appear that allows you to either copy the link to manually post to your social media business pages or you can automatically share it to your Facebook or Twitter profiles by selecting the icons below.

Contact Marketing@SupremeLending.com if you’d like to request a custom social media graphic displaying an online review or customer testimonial. An example is below.

Preview the Auto Pilot Social Media Posts for the Week of September 26

Here is a preview of next week’s posts for Auto Pilot, which include tips to making a home cozy for fall and mortgage industry predictions and updates. For a low monthly fee ($100/month), the Marketing Team posts three times a week on behalf of all Auto Pilot participants to keep content on their social media profiles fresh and up to date.

Tips & Tricks	Industry Trends	Product Update
Create a Comfortable Home for Fall	Fannie Mae Predicts Mortgage Rates Will Fall in 2023	Simplified VA Loan Appraisal Process

Loan Officers interested in enrolling in Auto Pilot can contact Marketing@SupremeLending.com.

New Hybrid eClosing Training

The Training Team has launched two new eLearning courses in Docebo that cover Supreme Lending’s Hybrid eClosing solution. The role-based courses go over the fundamentals of how to use the digital closing tool. Follow the links below to enroll.

Complete Compliance Training Before This Friday’s $50 Drawing

Don’t wait until the final week before the deadline to take your required 2022 Compliance Training. If you haven’t completed the two 10-minute Compliance eLearning courses yet, log in to Docebo and get started today! The next $50 drawing for everyone who has completed their training will be held this Friday, September 23.

Questions? Contact Training@SupremeLending.com or for Docebo-related issues, DoceboSupport@SupremeLending.com.

Meet Underwriter Michele Luebke

Hometown: I am from Englewood, Ohio.
History with Supreme: I’ve been with Supreme since August 2016.
Favorite Thing About Working at Supreme: I love working with so many people in different states, including Loan Officers, Processors, Underwriters, and Managers.
Fun Fact People May Not Know: I wrote a couple of romance suspense novels a few years ago, but time seemed to creep up on me and the other two I wrote are still sitting.
How to Turn a Bad Day Into a Good One: I find that when the day goes in the wrong direction, I pray and ask God for guidance.
Favorite Vacation Destination: I love Clearwater, Florida, and Somerset, Kentucky.
Special Hobbies and Interests: I like to read and dabble with making crosses out of fun scraps or jewelry.
Favorite TV Show: I really love to see different places and there is a show called Expedition Unknown that takes you all over the world.
Favorite Book: I like Stuart Woods. My son, Kyle Galindez, recently wrote a book and is working on his second, so he is now my favorite!

September 15, 2022

September 15, 2022September 14, 2022 by Christina Krenek

Sales Rally 2022 Is in the Books!

Last week more than 750 people gathered in Dallas for Supreme Lending’s Sales Rally 2022. Back after a forced three-year hiatus, this two-day event provided attendees with opportunities to learn proven sales strategies and best practices, grow their networks, and be motivated by influential speakers. Several videos were created to share stories of team members reflecting the Sales Rally theme, Lead to Win. Please take a few minutes to watch this inspirational video of Branch Manager John Krause, who is a true example of the power of a positive attitude.

Want an official Sales Rally t-shirt? The first 10 people who email SupremeNOW@SupremeLending.com with the name of another person featured in John’s video will win a shirt!

Promote the Higher 2023 Conforming Loan Limit Today!

New marketing materials about the recently announced increased conforming loan limit are now available! Loan Officers can promote and share the exciting news with a ready-made social media post and custom-branded flyers. For flyer requests, please email Marketing@SupremeLending.com. (It will be available on Ignite soon.)

Click here to download the social media graphic.

Here’s the approved social media post copy:

Exciting news! The conforming loan limit (also known as the Conventional loan limit) on single properties has increased to $715,000, which Supreme Lending is making effective NOW. That’s nearly a $70,000 hike. This will help more homebuyers afford higher-priced mortgages with lower down payments instead of opting for a Jumbo loan. Contact us to learn more and see if this new loan limit can help you open the door to homeownership.

Preview the Auto Pilot Social Media Posts for Next Week

Here is a preview of next week’s posts for Auto Pilot, which include a breakdown of Debt-to-Income (DTI) and why it’s important to get pre-qualified. For a low monthly fee ($100/month), the Marketing Team posts three times a week on behalf of all Auto Pilot participants to keep content on their social media profiles fresh and up to date.

Mortgage Acronym	Brand Awareness	Fun Holiday Observance
Debt-to-Income (DTI)	Get Pre-Qualified	National Hamburger Day

Loan Officers interested in enrolling in Auto Pilot can contact Marketing@SupremeLending.com.

Mavent Compliance Services eLearning Now Available

As an automated regulatory compliance solutions provider, Mavent analyzes home loan data to determine whether a mortgage transaction complies with federal and state consumer protection laws. Learn how to review the Mavent Report and resolve fails with a new, brief eLearning course in Docebo.

Stop Waiting, Complete Your Compliance Training Today!

Congratulations to Kim Jackson, QC Auditor, for winning last week’s $50 Compliance Training drawing!

Only 26% of our company has completed the 2022 required training so far. If you haven’t completed the two 10-minute Compliance eLearning courses in Docebo yet, here’s a reminder to start today. The hard deadline to complete the training is Friday, November 4, 2022, but there are still several more opportunities to be included in the $50 drawings beforehand so why wait?

Questions? Contact Training@SupremeLending.com or for Docebo-related issues, DoceboSupport@SupremeLending.com.

Password Expirations Extended to 120 Days

In our continuing effort to improve information security and align with industry best practices and regulatory directives, we are updating our Password Management Policy effective Tuesday, September 20, 2022, as outlined below:

*No action or password change is currently required. The policy change process will be applied upon your next password expiration/renewal.

The length of passwords must be a minimum of 10 characters, upon employees’ regularly scheduled expiration period.
Password expirations and renewals will be expanded to every 120 days (up from the current 90-day expiration period).
When prompted to change a password, there is an interactive tutorial to help select a password that complies with the updated policy and requirements (pictured below).
When selecting a new password, employees will be alerted if the new password has been breached or has appeared on hacker sites. Use of these passwords will be prohibited.

If you have any questions regarding this process or need assistance, please contact the Supreme Lending IT Service Desk at 972.447.5690 or simply create an IT Service Desk ticket via the Supreme Insight Self-Service Portal. Any other questions should be directed to IT-Security@SupremeLending.com.

Meet Branch Manager Tevis Durbin and His Team

Branch Location: We have two main offices in Indiana: one in Northern Indiana in Elkhart, and one in Central Indiana in Fishers.
History With Supreme: We have been with Supreme for nine years. We joined because of Scott – we believed in him and he has never let us down since.
Branch Team Members: Currently, we have seven team members, including:
- Jenny Durbin, Loan Officer
- Rich Enfield, Loan Officer
- Tina Wilson, Processor
- Gina Rudicil, Processor
- Bryan Shaul, Loan Officer
- Erwin Cuenca, Licensed Loan Officer Assistant

Branch Specialty: We were not intentional about it, but we seem to be the bond loan experts right now (but don’t tell anyone)!
Typical Day at Your Branch: Typical does not exist! However, my wife and I work together so I try to do what she tells me to do – emphasis on try!
Recent Achievements: Over the last two years, survival. We were able to have record years in 2020 and 2021 and stay together, so to me that is a huge accomplishment.
Team’s Key to Success: We really are just one big team. We bounce everything off each other and are there for each other – we even fill in for those on vacation.
Favorite Thing Working at Supreme: It may be cliché but it is the people – I could have a beer with almost everyone in Branch Support on any given night, and we love our Underwriting Team!
Fun Fact About the Branch: Our dog Cooper would greet customers at the door!