Enroll in the New Repair Escrow eLearning Course
A new eLearning course covering the Repair Escrow function in Encompass is now available. In this less than 15-minute training, learn how to process a repair escrow with detailed steps, a helpful job aid, and an interactive activity.
Enroll in the Repair Escrow course on Docebo and view more eLearning training available in the Course Catalog.
Procewriting Training: Learn How to Successfully Create 4506-C Requests
A new instructor-led training course has been added to the Procewriting series that covers creating complete and accurate 4506-C requests. This is an important step in the loan process as 4506-C forms grant lenders permission to obtain borrowers’ income tax information. The purpose of this course is to reduce the number of rejections received and minimize back-end issues for Supreme’s Underwriting and Quality Control teams.
Here’s an overview of upcoming live Procewriting courses aimed to help Processors and Loan Officer Assistants think like Underwriters to improve efficiencies and save time. View more details and enroll on the Training Calendar in Docebo.
- Tuesday, May 3, 12–12:30 p.m. | Fraud Manager
- Tuesday, May 3, 3–3:30 p.m. | 4506-C Requests
- Wednesday, May 4, 12–12:30 p.m. | Credit Documentation
- Thursday, May 5, 12–12:30 p.m. | Completing Hazard and Flood Insurance
Industry Trends Point to Digital Closing Experiences
According to research, more than 70% of borrowers1 want a digital experience when closing a mortgage. And, the digital experience they yearn for goes beyond accessing or eSigning documents in one place. Following the latest trends in technology, Supreme is excited to be rolling out hybrid eClosing capabilities through Snapdocs. This will provide an enhanced closing experience for all parties involved with transparency, real-time updates, and convenience.
What do borrowers really want at closing2:
- No errors or surprises.
- 24/7 visibility of all documents and details.
- To close quickly with no delays.
- To know what’s next in the process and always be in the know.
Supreme’s hybrid eClosing solution will help deliver on these key advantages. Hybrid eClosings make the wet sign appointment much shorter, which leaves more time to celebrate. Loan Officers can be involved as much or as little in the closing process, with full transparency into the customer experience.
Regional and Branch Managers are being contacted individually over the next couple of weeks to get hybrid eClosing implemented. If you have any questions, contact Anthony.Dotson@SupremeLending.com.
1 Solidifi 2019 Report.
2 McKinsey 2019.
Educate Homebuyers and Promote Adjustable-Rate Mortgages (ARMs)
New marketing materials are now available in Ignite to help educate borrowers about adjustable-rate mortgages (ARMs) and promote their benefits. The flyer outlines what an ARM is, how it works, and why some homebuyers may consider this option. Customizable and co-branded versions are available. A ready-to-post social media graphic and accompanying post copy are also available.
Click here to view, customize, and download the flyer on Ignite.
If you have any questions or custom marketing requests, please contact Marketing@SupremeLending.com.
Preview the Auto Pilot Social Posts for the Week of April 25
Here is a preview of next week’s posts for our Auto Pilot Program, which include tips to maintain a home’s air conditioning system and a video highlighting Bank Statement Loans. For a low monthly fee ($100/month), the Marketing Team posts three times a week on behalf of all Auto Pilot participants to keep content on their social media profiles fresh and up to date.
| Tips and Tricks | Video | Trending Industry Topic |
|---|---|---|
|
A/C Maintenance |
Bank Statement Loan Program Overview |
Adjustable-Rate vs. Fixed-Rate Mortgages |
Loan Officers interested in enrolling in Auto Pilot can contact Marketing@SupremeLending.com.
Tip of the Month: The Dangers of Password Sharing
One of the best ways to protect information is to ensure that only authorized people have access to it. Passwords are the most common means of authentication, but only work if they are complex and confidential. Many systems and services have been successfully breached because of non-secure and inadequate passwords. Sharing account passwords presents more risk.
Here are four reasons to never share your passwords:
- Compromises Account Security: Sharing passwords for any account you use will be less secure. Giving your password to someone you trust does not mean there is nothing to worry about. They may store the password on a compromised device or an unsecure location.
- Reused Passwords: Most people use the same password to access more than one account. Sharing a reused password significantly increases the threat of a single stolen password.
- More Privileges Than Needed: You may want to give someone access to one of your accounts so they can obtain specific data, but remember, once they’re logged in, they will have access to everything in the account, such as email or other logins.
- Incidents Will Be Logged as You: Any actions made by the person you granted access to login and use your account will be recorded as you. In situations where the cause of an information security incident requires an investigation, sharing of credentials can make the process of determining who is responsible difficult.
If you find yourself in a situation where others may know one of your account passwords, it should be changed immediately.
If someone on your team is conducting work on your behalf and they need access to your account, it is possible that the wrong access rights were assigned. In these instances, please contact the IT Service Desk and open a ticket to have the employee’s access rights be reviewed.
Reminder: Supreme implemented new enhancements to our Password Policy, which was announced in this IT Bulletin.
For questions regarding this Tip of the Month, please reach out to Supreme Lending Information Security at 972.499.7037or Mark.Nagiel@SupremeLending.com.
Meet Tania Fernandez, Team Lead Lease Administrator
- Hometown: Havana, Cuba
- History With Supreme: Joined four years ago. Started on Jackie Duhon’s team, then moved to the Leasing Department six months later.
- Favorite Thing About Supreme: Supreme does anything they can to help you succeed and has a friendly atmosphere.
- Fun Fact People May Not Know: Have nine grandchildren with another one on the way.
- Favorite Vacation Destination: Family vacations in Navarre, Florida.
- Special Interests and Hobbies: Love all kinds of sports and dabble in acrylic painting.
