Two Weeks Left to Complete the Required Compliance Training!
Time is running out! There are still several team members who have NOT started or completed this year’s required Compliance Training. The hard deadline to complete both 10-minute, simplified training courses in Docebo is Friday, November 4. ACT NOW!
New HELOC eLearning Course Now Available
Are HELOCs offered in your state? Are you interested in learning more about the HELOC process? The Training Team has launched a new on-demand eLearning training to go over where to find the HELOC guidelines, how to set up and disclose a HELCO loan in Encompass and submit a HELOC to Underwriting. This 10-minute course also includes a Job Aid for reference. Log in to Docebo and enroll today.
Questions? Contact Training@SupremeLending.com or for Docebo-related issues, DoceboSupport@SupremeLending.com.
This Week’s Tip: When and How to Send an Encrypted Email
Email can be one of the least secure platforms out there. Every day, people freely exchange private information without regard for who might see it, or whose hands it could end up in.
You’re probably familiar with a few standard security tips, such as using strong passwords and avoiding malware. However, many people overlook the importance of using encrypted email. Here is a quick cyber security tip to learn more about when and how to encrypt an email sent from Supreme Lending.
When to Send Encrypted Email:
Email contents will automatically encrypt when containing a Social Security Number or a Credit Card Number in text form.
Important: Emails will NOT automatically encrypt when this information is part of an image.
As a best practice, always manually encrypt emails that contain sensitive information! A single wrong click can cause a data breach by exposing company secrets or customers’ personally identifiable information (PII).
How to Send Encrypted Email:
To send a secure email, enter one of the following words into the Subject: [secure] or [encrypt].
Important: You must include the square brackets!
That’s it! If you have any questions regarding this tip, please contact Information Security via Mark.Nagiel@SupremeLending.com. Thanks for participating in our team’s efforts to keep our company data safe.
CRM Users: Align Loan Dates with Milestone Emails
Loan Officers, are you taking advantage of milestone emails? If you are signed up with one of our approved Customer Relationship Management (CRM) systems, a great feature is milestone email marketing. Here’s an important reminder for CRM users to maximize milestone emails.
When adding dates into a consumer’s loan profile in Encompass, it is imperative that your Processor, Loan Officer Assistant, or other members of your team are adding the exact date of when a milestone occurs, which will then trigger the respective email to deploy.
We understand borrowers and supporting real estate agents are eager for items to be completed, however, the last thing you want to happen is telling them one thing and the milestone email deploys a day or two later.
Have questions or want to learn more about Supreme’s CRMs? Contact Marketing@SupremeLending.com.
Share Photos for Supreme’s Commemorative Veterans Day Video
If you, a team member, or family member have served our country and would like to be included in Supreme’s tribute for Veterans Day, please send a photo to Concierge at Concierge@SupremeLending.com. With your submission, include full name, military branch, and rank.
Please submit photos by Friday, November 4, to be included in our commemorative Veterans Day video.
Meet Stacy Palmore, IT Support Manager
Hometown: Allen, Texas. Born and raised.- History With Supreme: I’ve worked at Supreme twice now. The first time was about 12 years ago. I left and came back about 4 years ago. Was very happy to come back!
- Favorite Thing About Working at Supreme: I love the comradery and the work hard play hard environment.
- Fun Fact People May Not Know: I’m an avid book reader.
- How to Turn a Bad Day Into a Good One: I take a step back and listen to an audio book for a few minutes to take my mind off the situation. Then I’m able to refocus on the issue with fresh eyes.
- Favorite Vacation Destination: With the kids, it’s Disney World. Without kids, I love going on beach vacations.
- Special Interests and Hobbies: Spending time with the kiddos.
- Favorite TV Show: The West Wing or MASH
- Favorite Book: The Way of Kings
- Favorite Holiday: Christmas
