Landing Page Headline: Enhanced Password Management Policy in Effect Friday, April 15
In our continuing effort to improve information security and align with industry best practices and regulatory directives, we are introducing enhancements to our Password Management Policy effective Friday, April 15, 2022, as outlined below:
*No action or password change is currently required. This policy change process will be applied upon your next password expiration/renewal.
- The length of passwords must be a minimum of 10 characters, upon employees’ regularly scheduled expiration period.
- Password expirations and renewals will be expanded to every 120 days (up from the current 90-day expiration period).
- When prompted to change a password, there is an interactive tutorial to help select a password that complies with the updated policy and requirements (pictured below).
- When selecting a new password, employees will be alerted if the new password has been breached and has appeared on hacker sites. Use of these passwords will be prohibited.
If you have any questions regarding this process or need assistance, please contact the Supreme Lending IT Service Desk at 972.447.5690 or simply create an IT Service Desk ticket via the Supreme Insight Self-Service Portal. Any other questions should be directed to IT-Security@SupremeLending.com.
Watch the Latest Episode of the Ask the Guru Podcast
In the latest Ask the Guru podcast, Product Development Manager Rob Joy discusses several hot topics in the mortgage industry right now and answers frequently asked questions about products. Watch and listen as Rob shares valuable insights on items such as USDA loan closing costs, cash-out FHA refinance, residency documentation, cash buyer programs, and more.
If you have questions about products, specific loan programs, guidelines, etc., please email Products@SupremeLending.com. The Products Team is ready to help!
As a reminder, the Marketing Team proactively contacts Loan Officers to ask for participation in the Ask the Guru podcast. If you’re interested in joining in an upcoming episode, please email Marketing@SupremeLending.com.
Get Ready for Quicker Closing Appointments
Supreme Lending’s new hybrid eClosing services is a game-changer for enhancing the closing experience—not only for our clients, but for Loan Officers and Operations teams too. Snapdocs, our eClosing technology partner, is currently being rolled out companywide, and all Regions will have access to hybrid eClosing by May 15, 2022.
Snapdocs reports that users achieve an estimated average of:
- 80% reduction in errors at the closing table.
- 50% reduction in time to close.
- 85% reduction in quality control time.
The hybrid eClosing platform gives borrowers a transparent closing experience to review documents with clear next steps and action items. This helps reduce the stacks of paper to sign during the closing appointment and the fear of losing rate locks or missing deadlines.
National Closing Manager Tony Dotson is contacting Regional and Branch Managers individually over the next couple of weeks to get hybrid eClosing implemented. If you have any questions, contact Anthony.Dotson@SupremeLending.com.
Check Out the Newest eLearning Courses
Supreme continues to develop and launch new training covering a variety of topics to help our teams be more efficient and learn how to become experts at utilizing our tools, resources, and technology. The two latest eLearning courses available now in Docebo cover:
- Income Calculator, which provides a comprehensive and interactive review of Supreme’s Income Calculator, including guidance on how to accurately use income documentation to successfully complete the calculations.
- How to Submit to the Interstate Lending Group (ILG), which covers the process of submitting loans to the ILG. The ILG is part of Supreme’s National Production Services (NPS) Group that helps Loan Officers process and close loans in states they may not be licensed in.
Shake Up Your Bond Loan Business
As James Bond likes his martinis ‘shaken, not stirred,’ Supreme’s Training Team wants to help Branches shake up their bond loan business with an exciting new series on all things bond loan-related. Introductory courses will provide a general overview of what bond loans are and how they work. Courses will also be structured by job role to provide deep-dive training and step-by-step guides to originating bond loans in Encompass. Beginning next week, live instructor-led webinars will be added to the Training Calendar in Docebo, and eLearning courses will be launched in May.
Reminder: Enroll in New “Procewriting” Training
Calling all Loan Officer Assistants and Processors! Learn how to help your branch close loans more efficiently, have less conditions, and save time with Supreme’s new “Procewriting” training—designed to help you think like an Underwriter in the early stages of the loan process. View and enroll in the live courses scheduled for the first week of May on Docebo.
- Tuesday, May 3 – Procewriting: Fraud Manager
- Wednesday, May 4 – Procewriting: Credit Documentation
- Thursday, May 5 – Procewriting: Hazard and Flood Insurance
Supreme Swag Store Orders Will Be Paused April 21 Through May 2
The vendor hosting our Supreme Swag Store will be moving its warehouse operations soon. All warehouse orders will be paused during the relocation beginning Thursday, April 21, at 11 a.m. Orders will resume fulfillment when the vendor goes live again on Monday, May 2.
If you have any events or need a swag restock, get your orders in before April 21 to avoid a delay! Have questions or need assistance? Please contact Marketing@SupremeLending.com.
Preview the Auto Pilot Social Posts for the Week of April 18
Here is a preview of next week’s posts for our Auto Pilot Program, which include celebrating Earth Day and explaining how a Debt-to-Income (DTI) ratio impacts a mortgage. For a low monthly fee ($100/month), the Marketing Team posts three times a week on behalf of all Auto Pilot participants to keep content on their social media profiles fresh and up to date.
| Mortgage Minute | Holiday | Mortgage Tips |
|---|---|---|
|
Debt-to-Income Ratio |
Happy Earth Day |
Marriage, Divorce, and Home |
Loan Officers interested in enrolling in Auto Pilot can contact Marketing@SupremeLending.com.
Meet Ginger Vise, Communications Specialist
- Hometown: I’m originally from Texas but I’ve lived in California, Oregon, and Georgia.
- First Job: Blockbuster Video. I worked there through high school and was a manager through college. I’m happy I got to be part of that nostalgia for people.
- Favorite Thing About Supreme: Hands down, the culture and my exceptional team and managers. I love to learn and love that we push ourselves to excel and have fun at work.
- Fun Fact People May Not Know: I’m ridiculously OCD, and I love tiny things. Tiny toys and trinkets, and especially tiny dogs. We have two chihuahuas.
- Favorite Vacation Destination: San Francisco or Chicago.
- Special Interests and Hobbies: Photography and writing.
