IT will be conducting our regularly scheduled system maintenance this weekend.
All systems may be impacted during this time:
- Friday, April 8, 2022, 9 p.m.–6 a.m. CDT
- Saturday, April 9, 2022, 9 p.m.–6 a.m. CDT
If you have questions or need assistance, please contact the Service Desk hotline at 972.447.5690 or submit a ticket via the Self-Service Portal at ServiceDesk.SupremeLending.com.
NPS Is Here to Help!
Not licensed in a particular state? Processor on vacation? No worries! Our National Production Services (NPS) Team offers Branches fee-for-service options to assist with loan origination, production support, set-up, and processing.
Click on the image below for an overview of NPS programs, guidelines, and service fees; this information is also found on Supreme Insight under the National Production Services tab.
Want to Learn More About NPS Programs?
A new eLearning course is now available in Docebo that includes a quick overview of working with Supreme’s NPS Team. This mini-webinar goes over how to submit loans to NPS, the responsibilities of both the Branch and NPS during the process, and a listing of service fees.
Click here to view the course on Docebo and enroll.
For questions or assistance, please contact NPS at NationalProductionServices@SupremeLending.com.
For Your Eyes Only: Top Secret Bond Training Coming Soon
Originating and processing bond loans in Encompass may seem like an MI6 mission, but Supreme will soon be releasing a variety of helpful training resources and videos that will help each role involved originate bond loans in 007 fashion. Stay tuned for more details about upcoming webinars and eLearning courses.
The hunt is still on for the 70th person to email “BOND” to SupremeNOW@SupremeLending.com for a chance to win $100 to the Supreme Swag Store.
What Does Processing + Underwriting = ?
The answer is… Procewriting, which is the topic of one of Supreme’s latest training series. This training equips Processors with the knowledge of an Underwriter to help loans get to clear-to-close quicker, have fewer conditions, save time with resubmissions, and reduce the back-and-forth with borrowers to request additional items.
New Encompass Job Aid for the SSR Writeback Tool Is Now Available
The Job Aid introduced in this week’s Encompass Quick Tips covers how the SSR Writeback Job tool works. You can find this Job Aid now on Supreme Insight linked here.
Questions or inquiries about Training? Contact Training@SupremeLending.com or for Docebo-related issues, DoceboSupport@SupremeLending.com.
The Snazzy Benefits of Snapdocs
With Snapdocs, Supreme can provide homebuyers a seamless digital closing experience—allowing them to review and sign closing documents prior to the closing appointment. Loan Officers can take advantage of automated processes to decrease time to close and associated costs. Additionally, borrowers will have increased visibility in the closing process and the ability to take next action steps without increased communication. It’s a win-win!
Benefits of Hybrid eClosings with Snapdocs include:
- Enhanced borrower experience to increase retention and referrals.
- Less than 15-minute closing appointments.
- An 85% reduction in time spent doing closing quality control.
National Closing Manager Tony Dotson is contacting Regional Managers individually to roll out the new technology over the next couple of weeks. All regions will be using Snapdocs by May 15, 2022.
Loan Officers: Add Your Custom Bio to The Supreme Difference Flyer
A new dynamic flyer is now available in Ignite. Titled, “The Supreme Difference,” this marketing piece provides a snapshot of Supreme’s mission, competitive advantages, and, the most exciting part, the ability to easily include a personalized bio, headshot, and contact information. If a Loan Officer has their custom “About Me” section turned on with their website, Ignite will simply pull that content on to the flyer—to give that special touch!
View the flyer on Ignite via the Marketing tab on Supreme Insight. If you have questions or need assistance, please contact Marketing@SupremeLending.com.
Preview the Auto Pilot Social Posts for the Week of April 11
Here is a preview of next week’s posts for our Auto Pilot Program, which include spring tips for home gardening and a short, fun video celebrating National Pet Day. For a low monthly fee ($100/month), the Marketing Team posts three times a week on behalf of all Auto Pilot participants to keep content on their social media profiles fresh and up to date.
| Tips & Tricks | Holiday | Infographic |
|---|---|---|
|
Home Gardening |
National Pet Day (video) |
Market Update |
Loan Officers interested in enrolling in Auto Pilot can contact Marketing@SupremeLending.com.
Meet Penny Lawson, Branch Onboarding Team Lead
- Hometown: Denton, Texas
- History With Supreme: Served 2 years in Post-Closing and 5 years in Onboarding.
- Favorite Thing About Supreme: There are several reasons why I love Supreme Lending, like the fact that I not only know the names of the Leadership Team but I also see their faces unlike other companies I’ve worked for. I absolutely love my manager, team members, and how everyone is ready to do what it takes to get the job done.
- Fun Fact People May Not Know: I love decorating and revamping my home. I will paint anything—walls, furniture, canvases—it doesn’t matter!
- Special Interests and Hobbies: Within the last couple of years, I’ve become interested in growing flowers and planting.
- Favorite Holiday: Christmas
